Jack Brickey Expert

@Sebastian Braun , fyi only accept an answer if it resolves your issue least it’s confuse future searches.

This feels like an issue with your instance. Especially if it was previously working. Here is my recommendation: * test another browser * open support with Atlassian Support (assumes you are the technical contact for your instance) * retry later

Is this the case for all JSM projects? Can you provide a screenshot of what you see under project settings. I assume these are CMP projects?

This doesn’t work? issuetype = Epic and issueFunction not in hasLinkType("Epic-Story Link")

you could also break the DL out into individual addresses in the meantime.

For reference, latest update - multiple-products-security-advisory-log4j-vulnerable-to-remote-code-execution-cve-2021-44228 

It might be a good question for this group - TrustandSecurity . I have moved the question to that group.

As a test, can you create a manual rule to simply email that distribution list and try it out? If no one gets the email on that distribution list and update your rule and see if you can have just email you directly. If that works then I highly suspect the issue was lying outside of Jira and you need to check with your IT…

Hard to say. I have had good luck on high priority issues but others have taken 24h+. See if you can escalate your support ticket.

Unfortunately Customers cannot be tagged via mentions. There is an open request for this. https://jira.atlassian.com/browse/JSDCLOUD-8026 

If you are asking if you can use automation to create a custom field, then the answer is no this is not possible. You could certainly use automation to edit the issue and update the custom field as desired.

I am not sure I am understanding your issue. when you close a sprint you can choose to have the incomplete issues go into the next sprint or the backlog. If you elect backlog the you can drag and drop the issues selectively into future sprints.

You need to ensure that those projects that you wish to limit access to only include customers that your agents add. Any project that is open to public (anyone can submit a ticket) will be shown to all that access your help center. this article may help - set-up-and-manage-portal-access

Hi @Clariza Bergeron , while no one is owning up to the change someone has made the change. Likely unknowingly. To resolve you need an Org/site admin to address this. If you believe the settings illustrate that you should have access please share. Have the admin check the User management area and click “show details” on…

Here was a similar post that may be an option - Exporting-Project-issues-to-MS-Excel 

Hi @Daryl Weade a, welcome to the Community. Unfortunately, this is not configurable at this time.

So you should not have a custom field called “story point” since that is a default system field. It seems that what is happening here is that you have this custom field and you have entered “8” into that field while there is no actual value in the system field. This would explain what you are seeing with “-“ in the system…

Hi @Mihir Shah , welcome to the community! Is this still happening? Is it happening on multiple browsers? Can it be reproduced by your colleagues? I don’t recall experiencing this specific issue but certainly have seen web pages not fully load at times. My bet would be a browser/internet connectivity issue.

I don’t know of any such addon. It is unclear to me how this would even work short of simply making the Summary the title of the page, followed by the description (forward/intro) then a bunch of fields listed with their values. 

Why are you looking for the comment field? Your Automation will “trigger” on Comment added. And if your requirement is comment by specific party, e.g. agent you can add a condition for that before incrementing your custom field.

The only thing I could Suggest would be to create a custom field that would keep count of the number of comments. Have an automation rule that triggers every time I comment is added an increment that custom field. Then using that same rule for another assess the updated account and send an email when it hits 10. Not sure…

You don’t need anything special. Just add the necessary columns/fields you wish to import. Where is your source data coming from?

So the issue seems to be with the migration. I can’t say for sure what went wrong from where I sit. The one thing that is immediately obvious is the the project “slope” does not seem to even exist. If you look at all projects do you find the project under any name? Note: if the project key was ever used then it can’t be…

Can you share exactly what you are seeing with a screenshot before and after clicking on the quick filters. If you add new filters do they show up? Trying to understand if this is a migration issue or just a fundamental issue.

Hi Zach, I'm a bit lost. I don't understand what you mean by Sharing a link to a specific form. Is this Jira software we're talking about or maybe this is JSM? Are you trying to add a licensed user to have access to the application or is this a customer that will access the JSM portal?

Hi @Zach Carlson , welcome to the Community. are you adding a new user here... or somewhere else?

the current org admin can add you by going to admin.atlassian.com. click on settings and then administrators.

Can you explain what your current knowledge of the product is? Do you have an Instance set up yet? Have you visited www.Atlassian.com?

You can’t do that OOTB. you might consider Scriptrunner 

You can’t do that OOTB. With Scriptrunner you could use type in standardissuetypes()