Jack Brickey Expert

seems weird. i don't know what the cause would be TBH.

if one is always empty try just including both... Action - edit issue - Summary {{issue.summary}} - {{issue.due date}} - {{issue.other date}} this will append both dates but if say the first is "none" then you get this... this is my summary - - 2202-02-23 as an example

are you using TMP projects? If so you cannot do this. TMP projects are self-contained projects that live on their own project islands

So do you simply want to include the custom field? if so what values do you want to filter on? "Request Type" = "PRISM Incident (ITS)" AND status in ("With Change Team") AND "User Error Or System Functionality" in (x, y, z) fill in x,y,z If you don't want to filter on the custom field but rather filter on it then add as…

@Joseph Law (Contegix) , thanks for the perspective. I'm certainly interested in hearing/seeing more on an integrated AI agent. Expect we will learn more during Summit 2022.

@Andrew Gallagher , as I recall... * due to my specific implementation it was going to require a number of customizations. Not a big deal but for sure some work that prevented me from performing a clean trial * data residency - due to my customer's requirements I could not have the migration data stored overseas. It was…

Per the documentation... To create an object type, you must be logged in as a Jira admin or have Object Schema Manager permissions.

That article is for server. In cloud I would refer you to Atlassian Support.

Go to id.atlassian.com and update there.

Hi @Lea Geyser , do you want to actually "link" the issue to the Epic or do you want to have the issue as a child of the Epic. Regardless you certainly can do either. There are no restrictions that an issue can only be associated with an epic in the same project.

I am unaware of a new issue view in Server so I first want to verify that you are indeed on server in the cloud. I'm not sure what you're referring to as the information panel. However linked issues will only show in the detailed issue view of a given issue. I assume that you are seeing the linked issue there?

Si está seguro de que su búsqueda debería encontrar el problema, entonces diría que el problema no se creó. Aquí están mis pensamientos... Verificar que su búsqueda sea amplia de tal manera que no filtre el nuevo problema. Simplemente use JQL - Project = XXXXX, donde XXXXX es su clave de proyecto. Luego asegúrese de…

If this is a CMP Kanban board and if you want all issues to start in to do then maybe you should eliminate the backlog altogether. You can do this by going into board settings then columns and drag your status is in the backlog over to your to do column.

But your IT sees it for any other user? My only thought her is to ensure IT is indeed 'looking in the right place'. Beyond that my question turn to what is unique about this user? Is it possible that this email was previously used for a user that was deleted?

If it is a single user of same domain then I have to assume the user has some rule acting on the email or in their junk folder. I would check wit IT to check the email server to verify it is received and set to user.

Ah yes. I made a poor assumption that the customer was getting notified on resolution. 😣

Hi Alex, welcome to the community. So the first thing I would do is check under admin – user management – users. Search for those users that did not receive an email and just verify that they're there. And check to see if the status is something like resend invite. Then it would be interesting to see if you give the user…

If you click on the assignee (Daniel Eggers) can you not type in new assignee?

There isn't a means of doing a redirect. You would need to notify all customers via email or other means.

I don't have any experience with adding geolocation to Jira issues. However, I did find this application that may meet your goals - google-maps-for-jira . There may be others that support google maps if that ends up being an option for you have a look at them as well.

Hi @Dejan Kocic , I realize this is an old post and I'm betting this has since been resolved. However I thought I would answer in case others happen upon this post. Generally what I start with is looking at the email logs under project settings then email requests and click on the link for view logs. You should see a…

I mean to say that you cannot create a JQL query to achieve your goal. You will need an add-on application such as Scriptrunner. There are other solutions in the marketplace as well.

Can you provide more info? How are you inviting users? Are the invites going to users in your company's domain and have previously successfully invited users been in the same domain? How do the users appear in admin > user management > users, e.g. do they appear in the list with "resend" displayed? If you email the URL of…

You can't achieve this OOTB. Consider an addon like Scriptrunner or similar advanced JQL querying app.

So "Forms" exist in two completely different implementations today but neither exist in JSW. * JSM - recently Proforma forms was released as an integrated solution - what-are-forms * JWM - there is a link in the sidebar of Jira Work Management business projects - what-are-JWM-forms-and-what-can-they-do So if you are…

I'm not sure I understand what it means to connect FB with Jira. What would that look like? What would it accomplish? In any event there currently are addon apps in the Marketplace - https://marketplace.atlassian.com/search?query=Facebook 

But do you think that would happen on a product that is set for EOL?

Hi @Denis Burdukovskiy , I haven't seen any further news on this. For sure it is not yet integrated but hopefully we will hear more in 2022.

But...it will be coming to JSW eventually.

So in JSM customers can optionally belong to an organization as a means of grouping customers. Customers in one organization cannot see issues associated with an organization they do not belong to. A reporter can optionally share an issue with their colleagues if the are in the same organization. By the way, they don't…