Jack Brickey Expert

Not aware of any intentional change. If you're sure that you have the proper permissions i.e. you have tested the ability to create issues in the to-project and you have Move permissions in from-project then it might be worth testing if you could create a test issue in the from-project and move to another test project you…

Yep

Hi @James Tucker , welcome to the community! You can use automation to add the organization based on the customers email domain. Here's one previous post that discusses this - automation-rule-for-setting-the-organization-by-the-reporter . The one thing you would have to be cognizant of here is that if you use created as…

So if nothing changed it seems to be an odd email. Without further context I'm unsure how to guide you further. I recommend that you reach out to Atlassian support directly and get their take on this email you received.

Hi @Kevin_Flanagan , so if I understand correctly you wish to be able to observe the latest comment and export that for some purpose, correct? my initial thoughts on this based on what you have posted will indeed be to create a custom text field then use automation to copy the latest comment into that text field. before I…

My question is why do you need to delete the account vs. leaving inactive? One possible impact is if you have any old automation rules running under that user, or maybe their are shared dashboards, filters owned by the user. Generally, most issues will show up when the user is inactive. However, consider all of the issues…

Hi @Nuno Fernandes , welcome to the community! I have a number of questions or concerns about your question here. First I note that you have listed this as being on server. If that is the case then TMP projects do not even exist in server. However maybe you are in fact using cloud? The next question I have is what do you…

You can't change the project type/template. What you can do is to setup a new project and move all issue to the new project. Depending on how complex your current project is will influence the effort. I recommend moving a few sample issues over initially to test out the process then use bulk change.

Unfortunately that is not possible. I was looking for that too earlier and tried the Refined themes solution but it didn't meet my expectations. You may wish to consider though if this is a must-have requirement.

Thanks for sharing @Angélica Luz . Always appreciate Docs being kept current and pertinent.

Is it not triggering or not passing a condition? If not triggering then check carefully the trigger.

Two options... * add a post function to your workflow transition(s) into your done status(es) which sets the Resolution to done * add a screen to your workflow transition(s) into your done status(es) that includes the Resolution field. This will allow the user to enter the desired value for Resolution. You will also want…

I'm not quite sure I understand the issue. If you make the field viewable on the portal then when the agent updates it the customer would see the updated value. What am I missing here?

I'm not familiar with this TBH. It indicates published by Freshworks so I would start with them.

Hola, ¿los agentes están recibiendo notificaciones? Si no, compruebe la configuración del proyecto > notificaciones > problema creado. ¿Los clientes reciben notificaciones? Si no es así, compruebe la configuración del proyecto > notificaciones > creado.

Why can't you attach screenshots? 

p.s. After posting the above answer I recalled an earlier post that I found useful. I went out and search for it and indeed found it - Creating-issue-with-Organization-and-Request-Type . In that post Atlassian team member presents two issues in JAC one of which is now closed/Fixed. Additionally he offers the solution of…

What you should have your agents doing is using the raise a request link in the sidebar. Note I believe if the project is ITSM template you do not have this option. The reason for using this option is it forces the agent to open it in a potal-like manner forcing them to complete the fields just as if the customer did. If…

I'm guessing that this is a CMP project and that you have a sub filter that age is done issues of the board. If you go to your board and click on the… In the upper right then go to the general tab and towards the bottom there should be something about removing issues after a certain period of time.

@[deleted] , The important question here is what do you mean by "board"? Are you trying to create Kanban or Scrum boards (which is the direction of my answer below) or are you talking about adding gadgets to a dashboard (which is where Adi228 is going here).

@Adeel Shoukat , Slight correction to your JQL... Project = "ABC" and Labels in (Hardware, Software)

Hi @[deleted] , welcome to the community. Well you certainly can create boards based on labels I would not recommend this personally. Rather consider using components. This allows you to have not only software and hardware but more specific areas of each, like platform, backend, UI, etc. again you can use labels in a…

Indeed there are differences. I think that you may be comparing Team managed project to Company managed project. CMP does not use "access" currently. Basically the two are quite different in many ways. you will also see differences between project types: JSW, JWM, JSM. so to answer your question of why they are…

Hi @Shashi Matha , i'm not quite following your request here. Are you asking if you can edit the notification that sent to the customer where they "reply above line" ? What exactly is your goal?

Hi @Chris Baker , welcome to the community! If the agent is using the create button or plus button within the application there are two things he or she needs to do to ensure communications continue: set the requester to the customer that you are opening the ticket for and also set the customer request type. Both of these…

Agree here and if you don't already know here is a feature comparison - https://www.atlassian.com/software/jira/pricing . You can also search the community for other discussions comparing the two.

So as stated this is rather odd. I think you should see all issues when you click on the "Issues" link. Are you sure that there are more "MP" issues in the project than shown? Can you share the view of Kanban? Can you go to the Advanced issue search page and enter the following > project = MP and select your project then…

To be clear you receive this error when you navigate to project settings > automation? things to try... * different browser * navigate to global automation > admin - system - global automation * ask a peer if the are seeing this * contact Atlassian support

Not OOTB but you might consider an addon app from Marketplace. You could actually create a solution OOTB but it would be very ugly and I would not recommend really... * create a custom field for every status you are interested in that captures the count of entry in the status. * create an automation rule that runs on any…

@Karen , while I have not attempted in some time I think the is may be that assignee based upon component lead only happens at the Create transition if component is set during create. So if the automation is triggering on component set post create this may be the issue. You can use Automation to set the assignee directly…