Jack Brickey Expert

Please share a screen shot of your customer permissions. @Walter Buggenhout illustrated where this is. As you will see there are 3 sharing options all of which refer to "Organization". When you place customers in an Organization (group) the you can allow sharing within the Organization but not outside the Organization. 

Glad you found your solution!o

Regarding "share button " are you talking about in the portal when viewing an issue? If so are you using Organizations? If you are not talking about the portal view then what are you referring to exactly?

@[deleted] , First let me say that if your question is not answered then up you should deselect the two answers here. You should only select the answer(s) that ultimately resolved your question. with that out of the way could you please do the following for me? please go to project settings > workflows and edit the…

Unless you made and saved a backup offline you cannot. You could reach out to Atlassian support to see if it could be recovered.

hi Kimberly, First maybe all you need to do is deactivate a user rather than delete them? In any event to either deactivate or delete you can do this under the admin section user management. Once there you can search for the user view details and disable them or delete them. Is this where you are trying to delete the user?

That is awesome! A big accomplishment for sure. If this helped you be sure to accept the answer to help others. 

Hey @Cailyn Steinhardt , can you share your automations. Also I would like to see one of the logs as well. 

Interesting topic for sure. I can't say I have seen the mate' one ever. 🤔 I generally keep my usage simple but occasionally will go for the obscure (?). 🤖👣 One I often use in the community 🤡 I believe explains the tone of my post.

Yes, yes, yes please invite me to this. This has been one of the more frustrating areas in JSM for me which might be obvious from my support tickets and Community posts on the subject. I am extremely hopeful for an overhaul in this area.

Maybe this will help? * go to user management * find user and click on view details * under Roles change them fro Trusted or System to Basic * inspect any groups they are in and the associated permissions and update as necessary.

@Y_ Oezl , first you may find this article of use - how-do-jira-permissions-work Trusted users is used to allow users to have access to "user management". In some cases you might want to have some users be able to add and remove or deactivate users. But you don't want to give them access to the system configuration…

@Landon Tran , definitely recommend this as "the" answer here.

Good find @Chris ! I have not seen that before. I'm sure when it got added I haven't been to that more area in sometime. So glad they added it.

Hi Peng, sorry I can't discern what you are referring to here from the image.

Yep...I think this is your answer... Jira-Work-Management-managing-Boards-with-different-issue-type 

In that image you have four statuses. So in your current board you are missing the QA status. I suspect that this is because not all issue types have QA but your board is representing all issue types. Now it could also be that in this template you are using may not be possible to modify the columns in the default board.…

Org/site admins will have access to all projects and issues even under issue security. There has to be a admin able to oversee all things.

ok so I took a look at a JWM project. You simply need to dit the workflow and add in your new statuses to the workflow. Project settings > workflows, edit the workflow and add your statuses.

No worries @Cailyn Steinhardt . I certainly understand. I am happy to provide more details as you get into it. I definitely would refer you to the Atlassian documentation as there is great info there. https://support.atlassian.com/jira-software-cloud/resources/ . If you simply enter some key words you should find good…

Note I don't know if there is a limit on the number of issue keys you can place in the search.

You could use the CSV issue list in a JQL and the bulk edit them... issue in (1,2,3...500+) then use bulk change to edit the label field.

Hi @Cailyn Steinhardt , welcome to the community! In order to do this you would need to record the previous assignee in a custom field. This is basically how that would work... * Create a custom user picker field, e.g Developer * Use a post function on your workflow or set up automation search that when the issue…

Let me give you some basic how to and have you give it a try and come back when stuck. Note there are also a lot of examples within existing posts in the Community that can help. Project Settings > Automation > new rule Trigger - issue created Condition - Issue fields condition > Customer Request Type equals desired type…

oh...and welcome to the Community. ;-)

* click on COG for Admin area * select Billing * in overview select Manage contacts * in the resulting screen you can manage contacts

Due to the differences between TMP & CMP there certainly are differences in the Automation as well. Please provide rule details and what isn't working.

Hi @[deleted] , The ability for a customer to transition an issue to a new status is controlled within the workflow. If you have admin privileges then go to project settings workflows then edit the workflow click on the transition in the pop-up you can deselect the checkbox for the transition on the portal.

Firstly, it means what it says. You have some automation rules that are chewing up your limit and at the current rate you're likely to exceed the allotment. So what can you do to control your usage? My first advice would be to look at any global rules that are set and convert them to project rules. The reason for this is…

Hi @Manjunatha K R , unsure which platform you are using here, server or cloud or data center. For cloud I know this is not an option. However the header stays frozen as you scroll the table in the latest releases.