Jack Brickey Expert

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Regarding your cascading entries are you using the following format as a separator between the level one and level two? The '->' separator allows you to import the hierarchy. The single select should not be a problem nor should the cascading. Maybe you could share one of the rose of your CSV that is failing here.

Hi @Aykan Inal , So I think that you will want to use automation for this. However, I'm not sure I have enough information to lead you to a direct solution. I think what you're looking for is to trigger on an issue being created and then use conditions to check the request type and verify that you want to take the…

I wonder if there is some hidden character or space in there. Basically you need to ensure that the custom field value that is being imported exists already in your configuration. I do know that it times using Excel some characters can get in there unexpectedly. Maybe you could consider changing the value to something…

Duplicate post 

Right after your trigger add a branch component "for issues fixed in version". See if that gets you there.

In the far right of your board you should see a cog/gear. Click on that and you will be able to add a column.

Yep weird that didn't trigger.

In Free tier it is my under That every user is an admin. Can you go to admin > user management and show details on a couple and assess? 

IMO the best way to find issues in past sprints is by using the Sprint report under Reports.

For sure you can create a group and you can add those members to it. I am not following you on the "shared with". Where are you saying this in the context of agents? Shared with makes sense if you're talking about on the portal for customers. Maybe there's some custom field you're using? Typically if you're gonna share an…

So for a person to create an issue ultimately they must be a customer, at least in the eyes of JSM. One idea is that if you never want the reporter to get notified of anything including public comments then you could use a forwarding email scenario. Note I have not tried this so some trial and error may be required. The…

Hi Troy, If you were asking how to create a single dashboard that will present the data conditionally based on the current user than what you should do is create filters with the currentuser() function. for example I might create a GQL to show all of my current open issues project = 123 and assignee = currentuser() and…

Have you checked your notifications scheme? Go to project settings notifications and inspect what roles or groups you have identified for any event that you are not currently receiving a notification on and wish to.

A couple of thoughts here. What I do is I create a triage queue where any new issue coming in is unassigned. My agents are instructed to keep the triage queue empty. So they all collectively watch this one queue along with her own individual queues. Another option would be to have any new ticket inning up in everyone's…

Hi @Dawn Rodney , that is most unsettling. I cannot say I have seen this. My best advice would be to open up a ticket with Atlassian support if and when the issue reoccurs. They would need to see it in that state to analyze what might be going on. What exactly is the trigger? Label field updated or issue transitioned to…

Hi @BeeraR , welcome to the community! So I suspect that you are not talking about swim lanes but rather columns. Swimlanes are horizontal rows in a board whereas vertical grouping is represented in columns. Is this the case? in fact I'm not sure that swim lanes are even supported in TMP projects yet? This is important in…

Here is my response on other post... The user here is a customer, whether they are new and have never opened an issue until now or they were existing, they are still a customer as far as the automation condition is concerned. So now let's look at your true requirement. You are trying to identify new customers. And by new I…

Hi @Peng Zhou , this is aduplicate post. I just responded there with important info that I hopes clear things up.

Ok so hang on a second. This info "I just want to be able to differ existing customers and new customers." is new and important. Your earlier info was saying that the user was not a customer but in fact they are customers and this is why the automation is not working for you. The user here is a customer, whether they are…

Hi Dolly, There isn't any means of filtering on the contents in the history tab. You mentioned wanting to see the list of all changes which I think is the purpose of the history tab itself.

Thanks Ella, I'm sure this is driven by a performance issue and doubt it will be changed back. but you never know.

Certainly odd behavior that I have not seen personally. Can you check other browsers to see if it might be related to a specific one?

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Jira Service Management

Can you check your notification scheme? For example, below I notify: watchers, current assignee, Service desk team, reporter.

This isn't something the Community can assist with unfortunately. I have not heard of this happening previously.

Hi Ella, I was unaware of any such new limitation being added but trust that your information is accurate. Unfortunately, if this is the case you will need to reach out to Atlassian support to discuss. Unaware of any configuration to set the limits.

Well I think the best way is subjective. However if I had a single project I would use the CSV export and import. Just set up the new project way you want to ensure things come over cleanly. Do a few test issues first before importing all the issues.

official support is not available in Free, notifications for invites etc. are available in free