Jack Brickey Expert

@Dean Verappan , if I understand correctly under the reports section of your JSM project you have created a met vs. breached report, correct? Now you are wanting to see the details of the issues that are associated with that report, correct? Below the graph you will see the summary by day for example. You can click on the…

@Rene C. [Atlassian Support] , Thanks for sharing this workaround. Is there a JAC issue on this?

You cannot currently change this. email replies from agents or customers will be Public emails from collaborators will be Internal

So again your goal is to do this in excel correct? Assuming so, Then I think that you will need to export issues that are done with the following data: Resolution date, created date. You will also need to know what your SLA value is and your calendar info for the sake of calculation. Basically you’re going to have to…

Indeed, I can't imagine this would be desirable. Maybe if you could explain your use case?

You cannot do that on a board. You could use Bulk edit from a JQL query in Advanced issue search. However unless there was really quite a few of these I'm not sure if that methodology would be warranted.

Hi, @Jesus Arevalo , welcome to the community. I am unclear what Assistance Management is here. Maybe you have a project by that name? Projects must have a unique key but not necessarily a unique name. For example, if assistance management is indeed a project maybe the current key is AM? Assuming so you could create a new…

You would need a combination of a custom Field and then some form of scripting or automation that would calculate the values from other fields and place them in the custom field. Automation for Jira is one such option that has some amount of calculation functions.

Hi @Emil Lindberg , welcome to the Community! Be sure to choose the add/remove option when editing the field.

Hi @Eleni Timini , I am not understanding your question. Maybe you are asking about Quick filters?

Hi @Ayelen Lopez , welcome to the Community. Unfortunately this is not configurable.

@Frank Leon , welcome to the Community. Can you please post as new question? this will ensure others see the question.

First a big welcome to all! Well definitely not still my favorite thankfully!

Yes you can upgrade to 8.20.0 you might wish to review the release notes - jira-software-release-notes Personally I would migrate to the latest release but it really depends on your needs.

Admin > billing > billing details where you should be able to edit the CC details. However, if this is purely a deep clone issue then reach out to them directly as @Marlene Kegel - codefortynine suggested.

hi @Raoul Kaiser , it seems you have found an answer? Can yo please share what specific requirement JSM does not meet here. This will help others in the future.

Hi Tanya, I guess I need a little bit more information on exactly what you were doing. It seems to work OK for me. Let me explain what I do. * Navigate to the space I'm interested in creating a template in * As a space admin, click on space settings then on look and feel and finally on templates * once in the template…

Hi Adam, You can't Force a format in the summary however you could create an automation roll that edit the current summary and as things like reporter etc. Using smart values. Here are some documentation on automation that might help. smart-values-in-jira-automation if you need help with the automation once you get started…

is Project Number a custom text field or number field or what? can you try... "project number" = "11005" if not, when you type "project number" = what if any auto-complete is offered?

You may find The answer from Dirk in this post of use - automatically-update-the-Organizations-field-when-ticket-is-created 

Hi Larry, not sure this is an answer but might get you in the right direction - https://www.atlassian.com/trust/compliance/resources/fedramp basically Atlassian's trust center is the best place to find information like this.

Duplicate

Hi @Dana Saracut , is there anything unique with these emails? Is it possible they are quoted levels of credit email content? Is it stuff that is below the line of where responses go? Is it certain customers or is it something about the emails?

Do you really want the description mandatory? I only ask as that is not a typical scenario. That aside, it seems that your issue is that you are unable to successfully use a default value for the Description field which is hidden on your Request type form. You are doing this because a) your description field is required in…

Hi @Tanya Lamontagne , see if the following articles help - promote-a-template 

Good to know!

It should act off the resolution date not last updated.

Based on what you conveyed I would suggest using automation. Something like below. trigger = issue created condition = type = epic condition = anything else to help qualify before executing action action = add other PMs at watcher action = add comment "hey you might be interested in this new feature request"

Hi @Adrian Arm , when you say it doesn't work for you what exactly are the results? Are you saying that the results are returned include issues with that link type? I just did a quick test and it seems to work OK for me. Depending on the results could you try a different link type?