Jack Brickey Expert

Oh... just saw it also appears in other browsers... I assume that this behavior is the same for other users? Has this issue just started to appear? If so what has changed? You may want to speak to the administrator of your server instance.

I suspect this is a specific issue with the chrome browser. Interestingly enough I just answered another question unrelated to this but associated with Chrome. My best advice is to use a different browser for now and report the issue to Atlassian support if it is repeatable.

You mentioned chrome here. Have you tried other browsers to see if it's repairable there? In the end there's a little the community can do with such an issue. You may want to report to Atlassian support directly.

I suspect that you have an automation that is associated with these actions. It likely is the legacy automation. Go to project settings then select automation then choose Legacy. Inspect any automations there and the owner of these automations.

If you don't want the description field to be completed by your customer then simply remove the description field or mark it as not required. Don't make it hidden.

You can modify your date time format parameters under the administration section > look and feel. Click on the cog in upper right corner then select system then in the left side bar scroll down until you see the look and feel. In there you will find the details of your time format with a link to more details on how to…

You should check the Permissions under project settings to asses your exact permissions.

It would help to have a bit more context here. What were you doing when you got a 404? It appears this might be associated with some add-on is that possible? What platform are you on cloud, server, data center? Is this repeatable?

Hi @Gilad Katz , I am not sure I follow you completely here. Epics do not belong to any specific team. You can have issues within an epic that are assigned to individuals across various teams. In that way the epic can be used by multiple teams to gather their issues under given epic/initiative.

I suspect the cause is that the customer permissions have changed or it is a different project here. Look at Project settings > customer permissions. If set to customers that agents add that would explain.

Very. You might notified Atlassian support of this if it continues.

Which plug-in are you speaking of here? If you are actually talking about Jira, just to be clear it is not a plug-in but rather an application. Which email are you actually speaking of here? Maybe you were wanting to change the from email on notifications? You may find this and subsequent articles of use…

hi @Kerli Loopman , I do not believe this is possible. One Thing to note is that with Issuetype When you choose Create it remembers your last issuetype created and has that as the one shown by default. I wonder if it is the same for sub-task types? I dont have a project w/ multiple sub-task types to test.

Huh?

Go to User management in the admin section. On the left sidebar you should see Storage.

@alex.webber In looking at the image you provided, indeed I think that this is your issue... "workflow step properties"

It depends on the type of admin. Project admins could not if they were not a project admin of that project. System admins could.

Are they listed as customers in the project? Are they licensed as JSW users?

When you go to admin.Atlassian.com click on your site name. This should take you the screen where you can select products in the top tab menu and the product URLs will appear in sidebar

So are you saying you want to turn off the backlog and simply show all issues on the Kanban board? 

These options are not able to be removed. 

Hi @Ragan.Butler , this is quite odd. I have to wonder if this is some sort of translation issue. You may need to reach out to Atlassian support on this. Are all date fields like this

You can trigger on the software issue transition and if there is a linked JSM issue you can transition it, as an example. automation is found under project settings in Cloud. 

Yes that is what I suspected.

ok then the "Escalate" button is in fact appearing on the customer portal then something is wrong. How do you verified that the escalate in fact does show on the portal? Is it possible that Laurent is in fact listed as an agent in this project and escalated from within the application?

I mean "Customers" from main page....

To the best of my knowledge this will not work. CSV files are plain text and I do not think that the importer will support formatting. if I am correct then your other option is to use APIs for importing.

Ok so then you need to be using Organizations. If you have a customer in an organization then that customer should be able to search for and share with another customer in the same organization. I do note that you have it restricted to your domain. So I'm assuming you should have an organization for all users in that…

Also found that Opsgenie free supports API - API-support-use-from-free-trial-version 

AFAIK APIs are not restricted in Free. I don't see any mention of this here or here.