Jack Brickey Expert

If the shared with customer is added as a request participant they will get updates.

So to be clear what I am saying is that you should create an organization and move all your customers from the 'root' Customers page into that Organization. A couple of reasons why using an organization is best include: * easier management in that you can add a employee to that organization and anywhere that organization…

Hi @Karen Payne , welcome to the community. Interesting question might I ask exactly what you're used cases or more information about what you were trying to accomplish and why? The reason I ask is there might be a different solution for you depending on your goals. With that said you can't "send an email to a issue".…

Hi @Jonas Wallecan , have you created a single company Organization and placed all employees into this Org? That is the best means of managing internal customers (employees) IMO. Beware of one issue however, don't include agents inside of the organization. Having an agent of a project also listed as a customer will cause…

Sort of what I expected.

So here is one possible solution/work-around... When you perform bulk edit include a unique label, e.g. "bulk-edited". By doing so you can then use that label as a means of excluding the bulk edited issues from your board. Your current filter...AND labels != bulk-edited Of course you're going to want to be careful using…

You specify the Default user in the Mail handler. Please go to settings (cog) > System > Incoming Mail and find your mail handler and edit it. Click Next and check the Default Reporter field.

Hi @Evzenia (Zhenya) Sujskaja , welcome to the community! Based on the images that you have shared that seems rather odd. I know it seems silly but are you sure that the board being shown is associated with the configuration of the quick filters? Is it possible that these are two different boards were talking about? Could…

Hi Steven, this seems to be a reasonable approach. Basically it comes down to what works best for you and your team. However, we are using something similar to this but not exactly the same. I leverage a triage queue that is for all unassigned issues. It is up to my agents to ensure that that queue remains empty by…

You can setup a subscription on a filter. Leave the checkbox unchecked for "Email this filter, even..."

First, are you sure you wish to delete issues? As you are likely are aware once deleted all history of its existence is gone. with that said... I would suggest you set up a daily automation rule and select the checkbox to run JQL and execute on the results. resolutiondate <= startofday(-48h) And ??? ??? = your additional…

Hi @lukas , welcome to the community. It seems to me that you don't want or need an entire new project one standing up websites. Rather I would consider creating maybe an epic with all associated stories/tasks and subtasks. For this I would create a manual automation role that would create all of these issues on demand.…

note as my answer made an assumption on your tier that Nick clearly explains.

Hi Brent, are you setting up an email integration? if so here is an example... If I have missed the mark here please let me know.

yep sort of my understanding as well Mark. Thanks for chiming in. If I find out different info I will share here.

Hi Barb, I too find it a bit confusing. I came across this article that helped me - how-categories-work-in-it-service-management-projects . Have you already seen this?

yes absolutely. i clearly skimmed over the obvious "we don't want new statuses" :-( stupid eyes/brain

note: if you happen to be sitting next to your buddy who has their own instance of Jira Cloud, things might be slightly different. This is simply because Atlassian is constantly rolling out new updates to its many thousands of cloud instances. So there can be differences between any two instances at any point in time. Your…

You can make a copy of the existing workflow for the project you're interested in then edit that inactive workflow creating the statuses with the names you desire. Finally you associate that new inactive workflow to your existing project issue types. Only the one project Will be impacted by the new statuses as the workflow…

Hi Amy, yes this is possible. Simply go to Project settings > Email requests. Here you can either choose the default email provided by Atlassian or you can add your own custom email. Here is a link to some documentation that might assist further how-do-customers-send-requests-by-email . Please let me know if you have any…

So why not use a Single select field rather than a text field? This will ensure that the user doesn't mistype your priority ratings. The bottom line is a text field is simply not going to yield good results for sorting to meet your requirements.

Hi Clara, sorry I'm still not understanding here. Let's take the following example... Here is some text in my text field. Today I went swimming before work. I have a new puppy ani I named her Pepper. Now I want to sort this field. What criteria would I sort by other than alphabetical or reverse-alphabetical? Is it possible…

Let me attempt to assist using an example: users Fred & Wilma should have access to all projects users Barney & Betty should only have access to project ABC User Management - Barney & Betty belong only to "abc-only" group, Fred & Wilma belong to a generic default group like jira-software-users Project ABC Permissions…

What do you mean by verification email? When you set up the site did you receive a URL to your instance. It should be in the following format and you can place your domain name that you used when setting it up. See if you can create that URL and access your instance. mydomain.atlassian.net replace mydomain

It is per "instance" where instance refers to the Confluence instance that has been set up in cloud. You get a specific URL to this instance and that instance allows for 10 active users for free. You could set up other instances with different URLs.

Hi Jesse, I feel your sense your frustration here and understand. I don't have this issue but I don't have any pages like you propose here. I assume that others experience the exact same sluggish behavior? Assuming so, I think the best course of action would reach out to Atlassian support and have them login and inspect…

Hi Ryan, I think you should be able to do this with the size function and Smart values. See if the below gets you what you seek. value = {{issue.customfield_xxxxxx.size}}

When you use the Jira incoming mail handler you need to specify a default user. This is so that if an email comes in from a non-user then the reporter is set to the default user. Do you have a default user assigned? If so when a non-licensed individual sends in an email does the default user get set as the reporter?

Hi @Sana Sohail , I don't completely understand your goal here. Could you please try to articulate exactly what your goal is. Maybe you could share your current automation that you are attempting and where it is failing.

Hi Paul, I don't use Insight personally so I haven't been able to test this. However this post would indicate that you can trigger on an Insight field. Jira-Automation-Support-for-Insight-Fields-When-Value-Changes Have you attempted this as yet?