Jack Brickey Expert

Hi @Jessica Walker , based on your post I would recommend that you reach out to Atlassian partners. You can look at that site and find a partner near you. The community can certainly help if there are some specific questions that you might have. But if you want someone to work hand-in-hand with you, looking at your system…

Hola Adriana, ¿podrías decirnos qué tipo de proyecto tienes aquí? Podría ser que estés en un proyecto empresarial que proporcione un flujo de trabajo y un tablero predeterminados. Si se edita el flujo de trabajo, puede invalidar el tablero. Esta es una de las ocurrencias más comunes de lo que estás preguntando aquí, pero…

Very good point @Jimmy Seddon ! I made a very flawed assumption here. 😕

Hi @Phil Hughes , welcome to the community. First, let me share that this is a public forum primarily supported by user of Atlassian products when it comes to answering posts. So you are wise not to share private info on this forum. Secondly, given the nature of this forum makeup it isn't practical to have someone work…

If it is only happening to users i.e. customers outside of your Netwerk maybe there is something going on within your network itself. Have you attempted to create test customers and attempt to reproduce it outside of your network? Also as you were on server I wonder if there's anything at all in the logs. I doubt that…

Have you attempted to use Bulk change feature? Go to Advanced issue search by clicking into the search bar and selecting it from the drop-down. Enter your JQL to obtain your "old" issues then select Bulk change from the … Drop-down.

You will want 100 and that is what would be allotted as it will follow your max #users licensed for any Atlassian application.

I have seen this on rare occasions. It generally disappears after a moment or two. I generally try with different browser and it has never been repeatable when I do. if you can reproduce definitely contact Atlassian support.

The resolved date will be driven by when the Resolution is set. So either include a post function in the transition to Resolved or set up a transition screen to present the Resolution to the user. Additionally you would add a validator to the transition to require the user to enter Resolution. Finally be sure to clear…

Agree here that was my first thought but I have never actually played with the condition @Shirley Setpally was illuminating and am interested in how it works. 

@Shirley Setpally , so what does the updated field actually display when the rule is run? Does it show <48h ago?

Yes that is a neat trick!

Hi @Valeria Zamorano , welcome to the community. You might try using the two-dimensional gadget in a dashboard. I have not tried using sprint as the x-axis but it may be an option offered by the gadget. Let me know if you need additional assistance. 

That post is still accurate. The user is not captured. The best solution is to limit who can start a sprint.

You could set this up as a public project.

Hi @Magdalena Zhisheva , what type of project is this? If it is a business project with a default kanban board then unfortunately you can't edit the filter like you can in a more full featured kanban board. With these default boards done issues are aged off 14 days post last updated date. So if you are updating issues in…

Sorting a text field is of little value generally speaking. What criteria are you wishing to sort by?

I do not believe it will be notifications that result from the restore. In any event as this is a test instance I can't imagine that you have that many users. If you're concerned about that I would simply notify all current users ahead of time so they can ignore should they see any notifications. 

Certainly could be associated with caching! In any event glad it's working for you now.

You cannot have the hierarchy that you show here, specifically "feature above user story, user story above task". in Standard you have Epic > Story/Task > sub-task you can add issuetypes at the Story/Task or sub-task levels so you could have Epic > Story/Task/Feature > sub-task OR you could use Epic to represent Feature OR…

Hi @ Ben, the short answer is no, this would not be associated with current outage. Now for your issue I'm trying to follow you here. You created an issue type I see, are you able to add to your project and see this in the create drop down? Can you share some screenshot of what you are seeing and expecting?

If you are asking to change say a sub-task to a task that could be done using the Move function under the more (...) drop down .

Hi @Yelyzaveta , welcome to the community. i am not sure what you mean here. Could you please restate your goal? If you are referring to the hierarchy of Epic - Story/Task - Sub-task that cannot be changed.

You cannot restrict fields by request type When creating issues from the application via the create button. If this is a requirement you should have your agents create issues from the channel dedicated to the Portal. They can click the Channels in sidebar and choose the portal to raise a request on behalf of the customer.…

Hi @Xiaomi Store Valladolid , Parece que es mejor ponerse en contacto con el soporte técnico de Atlassian sobre este tema. A menos que estés en el nivel Gratuito, en cuyo caso la Comunidad es tu única opción. Por favor, avise si está en el nivel gratuito.

Thanks @Stephen Sifers 

OOTB you would need to have a 'location' custom field or use groups by location to achieve this. I have seen others refer to Scriptrunner's ldap_resources to achieve this though I have not personally attempted. 

Hi @Kavya Janiwarad , so with JSM you have the standard Issuetypes and the Request types RP that are associated with Issuetypes. Issuetypes define the underlying workflow, permissions, etc. for issues. I consider issuetypes to me inward/system facing. Request type allow you to present different forms to the Customers while…

Hi @Ana Godeia Martins , yes this has been a very unfortunate outage and it seems to still be underway for some instances - https://status.atlassian.com/ . If others in your instance are having the same issue the I recommend reaching out to Atlassian support directly.

So for this you should reach out to Atlassian support and select Billing.