Jack Brickey Expert

Glad to assist

ok so based on your goal try this... project = "Strategic Programs" AND component in ("Direct Ordering", "Direct Ordering + Transform") AND status not in (Queue, Blocked, "Closed/Lost", "Monitoring Adoption", Done)

If you have admin access then proceed to project settings and request types. You can absolutely modify the forms present it to the customer. If you are not a project admin then try to reach out to someone to assist with this.

you could create a custom text field and using automation copy the latest comment into that field. However, I'm not sure that is a great idea. Comments can get very lengthy/chatty and don't generally work well for filtered lists. I wonder if using the activity stream would be possible? Maybe if you could explain why you…

Hi @Marcela Rojas , if you mean the new Forms feature go to project settings > Forms and locate the form in question an click on the ellipses on the right and select edit. If you mean the original form that is part of the Request types then go to project settings > Request types and edit the request type in question.

@Aykan Inal , Please try the below solution. I switched out to using JQL for both conditions. Please ensure that you have quotes around the emails as shown. I tested this rule and it work successfully. Hopefully this will work for you and you can modify it further as needed to meet your needs.

Hi @Rafa Ahmed , welcome to the community. There isn't a way to create quick filters per column on a board. If that is your goal. The avatars presented at the top of the board allow you filter by user. But this is across all statuses and columns. There are other things you could consider such as using the two dimensional…

Hi @Trevor Kozar , If you were to add Components to your columns then it might help understand what is going on here. I think your issue asked to do with the lack of parentheses. Can you explain exactly what your goal is here so that I might create the proper JQL. For example, if you want to find every issue in your…

Hi @Diego FERNANDEZ BENAVIDES , welcome to the community. So you can't automate based on conditions in a board but you can create an automation based on issues that are in a certain status for a certain period of time. There are a number of posts in the community detailing this so I encourage you to search those out for…

yes indeed that is true.

Hi @Ben Weisman , regarding my last statement where I didn't believe moving multiple Epic would succeed I thought it would be best to actually test this for myself. Whether the results have always been this way or have changed recently I cannot say. Please note the following is based on a premium tier test instance but I…

Correct, there is no capability to add any interactive context in the knowledge base article.

And this can be easily confirmed by making your change then going to another project workflow and inspecting the same status. In short properties is associated with the workflow.

Hi @Juanita Pardo , welcome to the community. I'm not sure I fully understand but it seems you are trying to modify the portal in some manner where are you could have interactive Q&A. Is that the case? It seems given the capabilities of JSM the only option you have is to simply create a request type called "question"or…

Hi @Rob , excluding weekend in JQL is certainly messy. While you can more specifically do this in Automation, within Advanced issue search it is messy. You might appreciate a similar post here - Need-filter-for-tickets-not-updated-for-last-3-days-excluding-weekends and there are several other Community posts. I think Phil…

ignore the automation stuff on the left just reference the "Issue fields condition"

My guess is that the IMP Create Date is not associated with the screens of the project. Do you have multiple custom fields of the same name? Can you go verify this under the administration section then issues than custom fields? If you do, as the error seems to indicate, then it is possible you are choosing the wrong one…

Hi @Flávio Ivan , whether your Done issues are aged off the board depends on a a few things. Moreover, your ability to influence this and how you influence it depend on this same factors. I will try to guide you but without understanding your current details I can direct you precisely. First, the reason for aging completed…

I think that page is about Insight object operations. I believe the "size" operator works for JSW and JWM as well but haven't played with it. I will try to do so today.

Rather than a JQL for the second condition use the "Issue fields condition". Choose Summary for the Field, Contains for the Condition and enter your desired values.

If you move a single epic and it's children it will work as it prompts you thur the necessary info to succeed. I do not believe this will succeed with multiples though I have not recently attempted.

You will have to be a bit sneaky with this one I think since Issuetype does not support historical evaluations in JQL, I.e. type = "product bug" and type was bug is not supported. So here is one idea you might try. Create an automation role that will add a label based on the type. For example * trigger - issue created *…

Can you leas view the log file when the rule ran to see the cause?

Sorry missed the image. See above

Hi @Aykan Inal , two options I think. option 1: use If/Else and repeat your condition/action for each email. option 2: this should work I think but I have not tested. Use JQL with smart values like below...

Epics in TMP is quite different than CMP. The way to do this is to create a new epic in the CMP, move all issues over then add the new issue into the newly created epic. You can use bulk update if desired.

Ok then my input above should be what you need then. Please construct your automation rule and let me know if you get stuck. 

So do you still have a question? You simply need to add Statuspage to your portfolio. 

Hi @Aykan Inal , the trigger needs to be an event not a user‘s email, that will be a condition. so automation will look like this … trigger - issue created condition - reporter equals abc1 or abc2 condition - issue summary contains “one" or "two" or "three" action - edit issue Assignee = supportuser1 if you look at some of…

Yes this has been reported and captured here - CONFCLOUD-73878 - insert Markup in Legacy editor does not work . There is a work aground identified there but I cannot confirm that it works or not.