Jack Brickey Expert

Hi @Jatni Blandon , I see in your response to Mauricio you found the issues. Can you elaborate on the solution? Glad you found them!

You cannot remove default fields in cards on a board. With that said I think the right answer for your boss would be to create a dashboard. This way you can create all sorts of different views for the issues at hand. More importantly you can customize what data is actually displayed.

Hi @Jatni Blandon , do you recall anything about one or more of the issues such that you could construct a JQL defined issues? For example let’s say you remember that the summary of one of the issues was “I need to do this“ then you could create a JQL to search for that summary. Also I assume you recall the target project?…

Hi Lars, that seems odd. I’ve never been required to enter a phone number before. Then again I haven’t posted a support ticket in a while. Just to be clear are you listed as a technical support for your Jira instance? That is required to be able to open a support ticket. Just for grins have you attempted this on another…

Out of the box there isn’t a solution that would allow you to filter individual columns only the entire board. With that said, if you happen to be using a CMP project with a fully featured board allowing for definition of quick filters here is a possible solution. create quick filters for each column. For example let’s say…

Hi Ana, Yes I believe your theory is correct. Until the page is published the first time you can’t export. What you can do, as you elude to here, is publish privately. Now to do that you want to do it in a private space. If you have the permissions to create a new space you can limit who has access to it. Then you can use…

Hi @Sune Fonternel , it would be good to have a view of your complete log. I wonder if it is a permissions issue? That is, does automation have the necessary permissions to create an issue in the other project. It might be interesting to simply create a manual rule that does what you’re triggered role does to help with…

and what a party it was!

Hi @Dylan Kogut , I'm trying to follow you here. First, the label will be added immediately upon the rule being successful. In your first image the last value is "CICD" which will precede "Dylan" given it is alphabetical. Now it may be that the label doesn't appear until the page is reloaded. The fact that you can search…

Can you follow the info here and inspect usage - view-your-automation-usage I will check the automation rule limits multi project rules here. While true Single project rules are unlimited, any multi-project or global rules do you have limits in standard plan.

July 1st will be renewal. There isn't any way to get relief for June. Maybe contact Atlassian support? you should review your automation rules to see if you can prevent going forward or consider upgrading to Premium.

Hi @조수영 , I have not seen this before. Is it happening on all pages in all spaces? Or other seeing the same issue? Have you tried different browsers?

Not OOTB. You might check for an addon or consider a manual solution via the permissions. If I were to archive articles I would set to read only except for admin and maybe page owner.

Ok so likely I would simply use Automation for both of these if possible. With that said I would need more precise details of what you're trying to accomplish to be able to offer a direct answer. I don't understand if there is a necessary order to these scenarios. Generally if I am setting up conditions in any transition…

Ok, so this is JSM. The "Automation" is part of JSM specifically. Regardless, my response still applies. I also see this is Server and that might explain project automation. Can you share the type of things you can do under Project Automation? Ultimately the order may depend on the actual automation rule/trigger. Is there…

Hi @AbrahamA , I am not familiar with "project automation" so I cannot comment. Can you elaborate? Assuming a Create operation here is the order... * Post Function - this happens as part of the create event * Automation - this happens as a result of the Create after-the-fact project automation ???

@Thomas Shuff , you might find Manon's answer here of use - Adding-request-participants-in-an-automation 

What do you mean to accomplish exactly? You can't export a board but you can export the issues that are associated with a board to excel. You could take a static snapshot of a board. So what exactly is your goal here?

hi @Clare Lawson , the exact solution depends on where you are trying to add that information. I am assuming that the same field exists in the second ticket that is created and you simply want to copy the field. Assuming this is the case the below should work for you. Please advise. Note in the example below I simply chose…

Hi @Steven.Dudeck . First and foremost I believe that you are using Jira Service Management here not Jira SW, please correct me if I'm mistaken. You should be able to achieve this without any need for HTML or CSS. Below is an illustration of what you need to do. First do you know need to go into project settings than…

There is not any way to Capture that level of detail directly in the document. 

Hi Dan, I'm working on cleaning up old confluence posts when I came across this one. I'm not sure how this apply directly to confluence though. It seems to be more of a JSM question. In any event answering for JSM and specifically for cloud you can leverage automation to balance the workload for your agents. There are…

Hi Ryan, I realize this is an old post. I'm working on cleaning up old questions. There is an anything out of the box for this and I don't know of any add in that would track that specific information within the cell either. The only means I know is my doing a page compare.

It is difficult to give you exact instructions here because there are some missing pieces of information. With that said let me give you a bit of guidance. Create an automation rule that triggers whenever a new employee IT ticket has been created. Set up any conditions that you might need to qualify the issue that was just…

When you CC someone in the email that creates an issue they should be added as Request Participants which would then include them in any notifications. Now there are some configurations that could get in the way of this but generally out of the box the default ITSM template should achieve this. One question is are those on…

Hi @Stella Taylor , You certainly should be able to achieve your goal. It would be good if you could provide a screenshot of your entire rule. If you were trying to transition the issue within the automation rule that creates the issue it may simply be a matter of inserting a refetch data action prior to the transition.…

If you're asking how to simply change the URL of your current cloud instance you can reach out to Atlassian support and they will be able to assist you with this. Now it appears you might be in a trial so you may not be able to get that support just yet. The other option would be to simply create the new instance all…

It's hard to say for sure without seeing the board and the list. Is it possible that you could provide a couple of screenshots? Ultimately this is simply a filtering issue one way or the other. It's simply a matter of finding out where that filter difference lies between the two views. Another interesting thing to try…

ok that is good to know. if you use log action with {{approval.approver.displayName}} what is logged? 

Sorry I didn't see anything in post that would indicate that you had reached out to the vendor's support. Hopefully they get back to you quickly. Please note that the last sentence in your original post "Please resolve the issue." would need to be directed to the vendor. The Community cannot address issues with products…