Jack Brickey Expert

Hi @William Chambers , there are some gadgets that allow manipulation of date ranges. I think, but unsure, that custom-charts-for-jira can do this. I also think EasyBI can. Other OOTB options include using the official extension for Excel or Sheets and create your analysis outside of Jira or connect to Microsoft PowerBI…

What type of file? Can you reproduce? Try creating a new issue and attach a pdf file as a test.

Hi @Angel Robinson , did you reach out to their support? support@gitconnector.atlassian.net that might be the right place to start.

Hi @Thelma.Masdottir , welcome to the Community. unfortunately OOTB there isn't a means of managing organizations. You would need to delete singularly.

Yes. In fact that is how I would recommend it. Basically, you would have that status as the last column in your dev and the first of your deployment board.in this way there is a desirable overlap.

You certainly could illustrate this data on a dashboard. For example you could easily show a pie chart by assignee that is bounded by the last quarter. 

If you are looking for something like Slack-Jira integration then have a look at Zappier. But, as Nic points out, it is important to know your goals. 

What have you tried so far? Here is a good discussion where folks solved it - How-to-remove-Jira-add-in-from-Excel 

Here is a complete (?) list of documentation on KB for JSM - KB Articles the customer can't be directed to Confluence directly unless you set up Anonymous access- set-up-public-access 

I love Clamato in a Bloody Mary!!!

There isn’t a condition to check or inspect the version name unfortunately. Automation is primarily focused around issues not so much versions with the exception of created and released as a trigger. though…weird idea… what if when a version is created you were to create a new issue and you would copy the version into a…

I’m currently without Internet so can’t really test things out on my smart phone. Have you tried just using an action to edit the issue and copy field value of the custom field?

While in San Fran years back I tried a Black Ink Martini once. Why? Well I like squid ink pasta and someone suggested I give it a go and it wasn’t my first drink of the evening so… why not! it was actually not bad but not my favorite for sure. The squid ink provided a brine taste but complemented by cherry liqueur I seem…

Hi Stephen, You can modify the notifications that go to customers under project settings Dash customer notifications. For example you can edit the issue created event and add the desired info. you cannot provide a threaded email response currently. There are addon mail handler options for this or you can wait for an open…

Hi Dennis, welcome to the Community. The results of past sprints can be viewed under Reports. For example under the Burndown report you will find a drop down to select a past sprint. 

This article might explain my point best. Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet-you-can 

what if you test w/o DisplayName then check if it is giving the correct accountID? Just trying to dissect the problem to find the broken bit. You might use the log action to record {{approval.approver.displayName}} as well. 

Hi @Ксения Гагарина , Я бы порекомендовал пару статей, чтобы вы могли начать. * customize-notifications-in-team-managed-projects * configure-notification-schemes Пожалуйста, дайте мне знать, если у вас есть более конкретные вопросы.

Hi @Egor Prishchepin , are you using this in Automation? If not where and why?

Hi @Mohsin Khan , First are you on Server or Cloud? You show a Server open suggestion so maybe server? In any event you will need an addon to accomplish this. While something like Scriptrunner would allow preventing a transition Automation for Jira (built into cloud), works after the fact. So with Automation you could…

@DeFi Logic , when you create a new project you are offered various templates to choose from. One of the HR templates is for recruiting.

Hi @Andreas Müller [SwiftMQ] , welcome to the community. You want to Grant access to the site but only make him/her a Customer for the desired JSM project(s). go to User management and check their status there.

if you did a full backup of your instance and then restored/imported it then it should include everything. The restore overwrites all current data.

It could be a permissions issue. Do you need to have system administration permissions to do this. You can easily verify by following these instructions below. Yes you can't navigate as indicated then it's a permissions issue. * Click on the cog in the upper right of the screen * Select System * In the left side bar you…

If you were talking about backing up and restoring from the back up then is important to note that restore completely wiped out the instance and applies backup in full not in part. I made a misunderstanding your question here if so please help me out.

hi @Simona Cristaldi , welcome to the community. Basically what do you want to do is have a separate workflow. You can make a copy of the existing workflow give it a new name and change it as desired then associate it to your specific project.

I don't know what "this" is referring to exactly. But the aforementioned documentation and related info should help. Here is a broad search result you might look at - https://confluence.atlassian.com/search/?query=Knowledge%20base&productName=Jira+Service+Management&productVersion=cloud 

I suspect that the "billing contact" was contacted. In any event as you have created a support case that will be your best path for resolution. The Community cannot access your support ticket directly. However, I will ping others to see if it can be escalated.

Regarding your image above...no you cannot create this inside of the provided portal. The knowledge base works simply by starting with asking the customer what they need help with. They will then be presented with two categories in response to their prompt: potential request type hits where they can open a ticket and…

Topics? Your KB articles are unique pages that will capture the desired topics, e.g. How to change my password, Best places for lunch, Smart investing, etc. these are unique KB Articles. When the user enters a few key words they will be offered possible hits. You might benefit from reviewing the documentation on KB feature…