Jack Brickey Expert

@Karyna Tyrnavska _SaaSJet a please be sure to disclose that you are associated with an app when recommending it in an answer. I do thank you for including your company in your name here.

@Matthias , easy enough if you are using CMP... * go to Issues section under Administration * select Screens * click Add screen * give it a name and description * Locate the new screen and click the ellipses and choose Configure * add desired fields to display on screen now you can reference the screen in your workflow…

Please accept the answer if you would to close out the thread.

Hi @Bruna Junckes Sant Anna , would it be possible for you to translate that error for me here?

Maybe it is omitting those without labels? If that is true then include "...and labels is not empty"

Ok, I believe That you are restricted due to the fact that you are using the basic filter versus the advanced JQL filter. Can you click on the advanced link and see if you can modify the JQL to indicate "...and assistant = currentuser()"

Hi @Fernandez, Katie Can you try the following? This should yield last 30d. To prevent overlap you can omit the greater than or less then on one side of your boundaries createdDate >= startOfDay(-60d) AND createdDate <= startOfDay(-30d)

Hi Nicholas, Are you using Jira service management here or Jira software? Would you mind sharing a screenshot of what you're looking at and what you're attempting to do? I'm not quite following you here.

Hi Ross, Did you go back into the project and ensure that under people your agents I have permission for the project using your new group

Hi @Hines Trulock , there is no configurations of exists for how to influence KB searching. To be honest, I wasn't even aware it was limited to the summary no I have not tested this out. Did you find an article or documentation that explains this? Regardless you could always reach out to Atlassian support to get more input…

Hi Nick, here is a good article that fully explains permissions in CMP projects. You will want to reference the section on sprints and the ability to schedule issues vs. manage sprints. how-do-jira-permissions-work 

Hi Katie, if this is a CMP project it may be that's getting a sign to the project lead or the component lead or there could be a post function in the workflow. Check under the project details first to see if it's a sign to the project lead next look under components for component leads and finally edit the workflow and…

Hi @[deleted] , welcome to the community! Watching is a permission you will find for CMP projects under project settings > permissions - voters & Watchers - manage watchers. I believe for TMP projects watching should be available to anyone that has access to the project.

Hi Moses, I would recommend you consider an add-on application here is one I found but there are others you should consider as well download-attachments 

yes it could. here is an example... Workflow (Dev statuses - shared status - QA status)... To Do > In Progress > Ready for QA > Testing > Done in the above example, the Dev Scrum board begins with To Do and ends with Ready for QA while the QA kanban board would begin with Ready for QA and ends with Done. You would have a…

I would recommend what Mark mentions below whereby you have a scrum board for your developers and a kanban board for your QA team. You could consider development issue complete when it reaches the "ready for QA" status. This would be the right most status in your scrum board. The QA kanban board would begin with "ready for…

Hi @Augusto D'Amario , welcome to the community! Unfortunately there is no customization for adding different levels of flagging.

Hi @Esmeralda DeArmas , to answer your question of whether a story or any other issue type can be associated to more than one workflow the answer is no. However I don't think that's what you need in this case. If you are using CMP projects you could have two transitions out of QA one called accepted and the other rejected…

Hi @Tracy Gilmour , no not actually. Atlassian Products are priced per user. The 20,000 user number reflects the maximum number of users currently supported for any one instance. Here is a link that will help you with pricing - https://www.atlassian.com/software/confluence/pricing 

Hi @Hines Trulock , I actually posed a question on this a while back. Here is a link - Similar-requests-what-do-you-guys-think-about-this? . I have not found a solid answer on the algorithm.

@natalia_daraszkiewicz , conventional best practice is not to delete but simply deactivate. Of course your practice/process can be different and the ability to delete is certainly there. If you are to delete I would recommend first finding every record where the user exists and change it to another user. Maybe a default…

Hi @Kristians , there isn't phone support, at least not in the free, standard, and I believe premium tiers. There may be phone support for data center. If you have anything other than free you can open a support request. You can also ask questions within this user community. Is there something specific you need assistance…

yes, your assessment is accurate. is that an issue though?

@Gail , have you attempted to add the user as a Customer for your JSM project? you should be able to make them a portal only customer not requiring an Atlassian account.

Is this a one time thing? In which case manually doing this would be the right answer. If this is something that you want done automatically then you have to find someway to script it with a third-party add-on application.

Once you have your filter defined to give you the desired results then simply save that filter. Finally if you click on the details you can then set up a subscription.

Without understanding your exact goal it will be hard for me to give you an exact JQL. However here is an example that might get you started. assume you wanted to notify the team of any open issues that have not been updated for >= 24 hours then the following JQL could work. Project = abc AND statusCategory != Done and…

Hi @Costas Damianakis , so first off I say this is actually a software project and more specifically a TMP project. As such I will move your post to the Jira software collection. It doesn't change anything it just keeps saying in the right area so that gets the right eyes on it. With that said, now that I understand the…

Hi @Costas Damianakis , welcome to the community! Are we talking JSM here or are you actually using Jira software? Incoming email can be used in Jira software to configure and allow individuals to create an issue via email. However, in JSM a customer opens an issue via email which is configured under project settings –…

@Rodolfo Romero - Adaptavist , for what it's worth I don't completely agree here. While I would agree that for CMP business projects you should be able to represent multiple projects on a single board I don't feel the same way about TMP projects. . In my opinion team managed projects need to remain silos. They should not…