Jack Brickey Expert

To your recent update, yes that is precisely how you address the issue.

Actually I'm quite lost. :( so if you are using JSM to manage issues from Customers (suppliers, clients, vendors or whatever you call them and you wish to use emails for issue creation and communication then you simply do the following: * under project settings > email requests - configure either the default Atlassian…

Can you click on the Edit link in upper right and change the underlying filter?

Sorry Jan that was a mistype. I referred to request types. Have you followed the documentation as yet? jira-service-management-cloud without understanding what you have tried and where you are stuck it's hard for me to help exactly. Have you been able to set up an email channel for your customers to be able to open and…

Hi @Kristians , do you mean Atlassian support?

It won't work the way you have laid out but I might suggest you see if this works - jira-cloud-for-outlook-official . Unfortunately don't have Outlook set up where I can try it right away.

Hi @Kel Hill , can you give this a try? use the Advanced compare condition.

Hi @Justin Chave , welcome to the community. What recording exactly are you referring to? Depending on your answer here you may be able to simply exclude the issue type of sub task. For example you can create a dashboard that shows progress on all tasks and stories but ignore all subtasks. Maybe you could share a…

Hi @Jan Šimek , Welcome to the community! Pushing the article aside, it sounds as if you simply want to use email for all communication between your agents and customers. You can certainly do that by not creating any request types other than the one you use for the email channel. Be sure to hide this request time from the…

Can you access the project from the Projects screen?

If you are using the Send Email action in Automation you can change the from address but there is no way to accomplish this if making a comment.

R4j? here is documentation on importing a CSV file. create-issues-using-the-csv-importer 

Yes indeed. OOTB Jira only offers two levels of cascade. You could checkout marketplace options.

Hi @Jhael Gomez , You use JQL to help associate your SLA goals. Below is an example. As you can see in the circled area this is where you enter your JQL. So all you need to do is establish the actual JQL that meets your needs. From your post I can't really discern what it would look like. You seem to be saying that you…

Hi @Hana IT PMO , what is it pre Isley about that gadget that you need? Understanding your requirements might help me better answer your question.

if you start typing the project name does it appear? If you enter the project key does the filter work? If not go to the all projects page and see if it is in fact available.

Unfortunately the ability to link the Confluence page is not available via automation. Yet anyway. Your best option out of the box would be to add a link on the Confluence page back to the Jira issue.

Hi @Tadas , I have not experienced this or seen in the Community. I would suggest contacting Atlassian support.

To be clear the Customers page illustrates the number of issues open and closed by customer so all of the customers not part of the project will always show 0 for the count.

Hi @Hines Trulock , so I think I understand what you are getting at but let me verify. When you go to the Customers page for a given JSM project you see a lot of names that are not specifically associated with the project. Assuming this is the case, I have seen this and in fact opened a support request with Atlassian many…

Can you not simply make a public comment in the issue using Automation?

Hi @JIRA Administrator , if you are inquiring as to whether you can dynamically filter on the date range for any gadget that unfortunately OOTB this is not available. There are several add-ons that provide this capability if that is an option you should check out the marketplace.

Hi @Vikrant Nallaparaju , in Cloud, for custom fields, you modify the description in the Field configuration. This is different than the description under admin > custom fields. Unsure if this applies to server though.

have you tried the 'Lookup issues" action?

Sorry for the delay getting back to you. Understood, I don't think that should be labeled as an error at all. Maybe a warning is more appropriate but even then I think it's unnecessary as the admin making this change should be fully aware of the consequences.

Hi @Sandro Kaufmann , welcome to the community! Can you provide more information about your project such as the project type, is it CMP or TMP software, business? In my quick test of flagging an issue in one of my CMP software projects adding the flag does not result in any pop up for comments etc.

If you simply remove the service desk team I would expect that would do the trick. Basically you want your delete permission to only include your admins. Can you share a screenshot of what you currently have configured?

Hi @Philipp Becker , what defines your backlog? For example let's say that a status of to do is used to define your backlog. Then if this new project you've added does not have a to do status that could be one reason. if that isn't the cars can you please share your filter as well as information about your current backlog…

Also be sure that you have saved and published the rule as well as enabled it. Can you second screenshot in the automation section did you click on manage rules you should find your manual rule and it should be enabled.

Could you remove the "groups that can run trigger" and retry? I assume your rule is associated with the ADP project?