Jack Brickey Expert

edited...I was mistaken...it can be specified in minutes. See @Fernando Eugênio da Silva answer. it is not currently possible to specify the start time at the minute granularity.

thanks. so that shows that you do not allow customers to create their own accounts. So my question is are you seeing situations where an existing customer is able to create an issue one day and then later cannot? Or are you dealing with a non-customer trying to create an issue be email? or something else....

It is currently at the system level. I haven't seen any plans to change that though I noted a number of comments on that Post that I provided regarding this.

please use the "Reply" box rather than "Suggest an answer" when replying to someone on a Community answer. can you please check the following... https://XXX.atlassian.net/jira/settings/products/servicedesk/customer-access replace XXX with your site name. Feel free to share a screenshot.

There isn't a way to lock files inherently within Confluence. Confluence is not a documentation management application. If you wanted to do something like this, as an example, you could have links to files that are stored/managed by a documentation management solution, for example SharePoint.

Hi @Dennis_H , Unfortunately there isn't an option to add uRLs into a Jira dashboard gadget in Cloud. You would have to look to the marketplace for potential solutions. Well, technically, I guess you could add a URL custom field and use that to capture a Confluence URL and then include that field in one of your gadgets.…

prefer Status be OFF by default.

HI @Doreen Miller , yes this is a new feature being rolled out now that I wish was defaulted to off personally. Here is an article that will answer your questions - Set-the-status-of-an-issue-while-creating-it In a nutshell... * Go to Settings > System. * Select Edit Settings. * Scroll to Options and disable Status *…

Hi @Guillaume Tourneur , You can reach out to Atlassian Support. Choose the option that best applies to your question.

What follows are simply my opinions/thoughts. Jira projects aren't necessarily the best at tracking requirements natively, IMO. What I typically have done is to use Confluence to bolster the requirements captured in Jira. With that said, you might consider a blank project and create the workflow that meets your needs.…

Hi @Andrea Landrum , do you have the project open to the public? If not are the people attempting to open tickets existing Customers that have previously opened tickets?

@Barış Özer , Please use "Reply" not Answer. Q: Will the process continue when "Pending" and "Issue is Linked" status is changed to "Waiting for Customer" status? A: The JQL in your Goals has nothing to do with when the SLA Starts/Pauses/Stops. I think you are confused on how the SLAs work or either I'm confused. Here is a…

Hi @Evelien.Roze , It definitely is not a limitation of the gadget. At least as far as the number statistics in the X & y-axis. Proof of this below. I wonder if you could try completely different filter for your two dimensional gadget just as a test. * For the filter select "All projects" * X = statuses * Y = issue type If…

hi @Sameer Zaheer , welcome to the community. I suspect that you're board filter that defines what is displayed on the board excludes those issues. As a basic example to further explain this consider the following board filter. project = ABC and labels != test In this example, any issues that have the label test will not…

Hi @Sofia Grunspan , you would need to do this via an Automation rule. Basic example is below. You can add whatever conditions and details in to the email that you wish. Also you will need to choose which groups or approvers get notified.

@Glenn Simpson , this may be a stupid question but… is it possible that someone else is changing this back? I wonder if this is a shared form and someone is scratching their head on the other side. If this is not the case then I would ask have you verify that a deed your changes are in place initially send that they do in…

the reason I saw this was because you tagged me in another post.

@Barış Özer , FYI, by adding more info as Answers here it will cause delays or a total miss from Community assistance. The reason for this is that most Community members Monitor posts without any replies. In the future, it would be best to edit your existing post. Once community members start responding with answers then…

sorry... meant upper left. Business projects come with a default non-configurable board. One option you have, assuming you have Jira software, is to create a software Kanban board based on I saved filter. This will give you a board that is fully configurable. If you wish to do this your first want to create a filter and…

What about upper right? If it is Software then my follow on question is did you create the board? If it is Business you cannot navigate to Board settings. 

@Barış Özer , do you have a question?

Hi @Martin Kay , welcome to the community. Board settings isn't available on every project type. It could be that you are on a team managed project or it could be that you are using Jira Work Management, etc. Can you provide a screenshot of your project page or at least look in the top left and bottom left and tell me what…

Just my $0.02... before investing time/$ into addon apps let's first understand your exact requirements. Then we can assess if there is a reasonable OOTB solution and if not you then you will be in a better position to assess the Marketplace solutions.

Hi @Ingrid de Bont , are you trying to achieve the results based on something similar to what I illustrate below? Specifically let's say you have some items show in your backlog that are part of an upcoming Sprint. I assume you want to exclude those? Moreover, you only want to include the true backlog as illustrated in…

Maybe consider using workflow Condition/Validators instead of making it Required all the time.

hmmm, I am missing something here. Everything seems in order and yet some statuses are missing. My theory was going to be that you didn't have any issue types that were in the missing statuses. The two dimensional gadget doesn't display an entry for this empty-set scenario, if memory serves. However, your last Image shows…

To be clear you are not talking about the system default Description field? It isn't clear from the above images but I have to wonder if indeed this is the System default. That field really should be left as part of the create screen or at least the view an edit screens so that more details can be provided be on the…

Also I assumed this workflow has been published. Can you please verify this? One quick way to understand is to View an issue and clicking on the status field you should be able to view the workflow there is being used. I just want to make sure that all of the statuses are indeed associated with the issue.

Hi @Evelien.Roze , welcome to the community. Would you mind sharing the filter details associated with your two dimensional gadget? You can do this by editing the dashboard configuring your gadget. Once you know what the filter name is you can look under filters and share the JQL that defines the issues you are including…

@Oliver CENTENO did you receive an answer from support? @Tadeu Cunha , what is the reason for needing this info? I am simply curious.