Jack Brickey Expert

Hi @Diana Agoston , so JSM Cloud will certainly meet the requirements you specified here. Regarding the version/platform of JSM you actually have two options Cloud which is SAS hosted by Atlassian or Data Center which allows you to have a "behind the firewall" solution. You can compare the two here.

Thanks for that. I see it in my site as well. I need to give it a go. Given it is beta I would defer to Atlassian Support here.

Hi @Nico Krämer , welcome to the community. The built-in approval process in JSM allows customers (non-licensed users) to approve issues. There are a number of articles in the JSM documentation, such as - what-are-the-differences-in-classic-and-next-gen-approvals , set-up-approvals 

Hi @Jo_Van_Bever , Welcome to the community. Unfortunately, the default portal does not provide for creating reports or dashboard features. There are add-on solutions for this you might consider. Other options include setting up a BI site for your customers, such as Microsoft PowerBI, or similar application. You could also…

Oh yes...got it. You are referring to the "." Shortcut key. I will have to try that when I'm back at my computer. It certainly could be that it was deprecated but that would be unfortunate. You may wish to open a ticket with Atlassian.

Hi @Graham Beaumont , Would you mind sharing a link to the Jira migration tool?

Hi @Steven Baxter , this question would be better served by the Atlassian support desk. You might also want to review the trust and security site.

Do you mean this? Appears to still work in my instance.

@武鑫磊 , 我不明白你的问题。请提供更多详细信息。

There isn't any way to import reports. Reports in JSM are driven by filters. You wouldn't want to re-create the SN filters in JSM. So yes option b).

How about this... "Epic Link" is not EMPTY and resolution is EMPTY

Hi @Laci Kremer , what project type (TMP, CMP, Software or Business)? Where exactly are you trying to do this? Screenshot?

Please consider accepting the answer.

I would contact support here.

I think you have a grammar issue here... "auther" should be "author". One tip I suggest when creating/testing rules is to use the Log action. For example here you could log the resolutiondate just prior to the Compare two values. Then in the audit log it records the data for easy viewing.

So if you don't want to use JSM (note it is no longer called service desk) what will you use Jira Software? Assuming so, there is not a "customer" concept in JSW similar to JSM. Again, I would say that your exact requirements are important. For example... * will your customers need to open issues by email? * will you need…

Did you verify the Agent is is not also a Customer? Can you share the notification scheme. If in fact it was working and no changes made the you may need to reach out to Atlassian support.

Please provide a screenshot of rule and audit log showing where things are going wrong.

Hi @Diana Agoston , if you are asking if you can support customers using Jira service management only via emails and not the portal, the answer is yes this is possible. whether this meets your full requirements or not, I cannot say based on my lack of knowledge of your precise requirements.

Hi @AV , your process seems solid. The key is in giving sufficient details to the customer such that they are happy or at least accept the answer. So the details that achieve that goal really depends on the situation. For example, if you have a really demanding customer that wants to know everything about the issue then…

Hi @Branimir Kostic , your findings are correct that you cannot export users per project. Actually there isn't a way to query users un a project. If you could then you could export. One option is to create a group for the project and add the project users into the group. Then you could export per group. You might also…

You could use Automation to copy the values in your People custom field into the Watchers field. This would send them updates according to the notification scheme. 

Hi @chandragupta , TMP do not have the ability to add post functions, conditions etc. this is only part of CMP projects. 

You create and save filters in the Advanced issue search. Click into the search bar in the menu and select Advanced issue search. From there you can create and save/name the filter. 

So things are performing as expected now?

Then do just that... Filter1: type = defects and status != closed and assignee = ABC Filter2: type = defects and status != closed and assignee = XYZ Filter3: filter in (Filter1, Filter2) Then you can reference filter3 for example in a dashboard gadget, and it will include all issues defined by filter1 and filter2. maybe…

Hi Phil, yes, I think automation is the right tool for the job here. Are you still having issues with setting this up correctly?

@Alvise.Panfilo , have you checked the Backlog? This is where newly created issues will appear. They will not appear on the Board view until moved to the board within the backlog.

@Alvise.Panfilo APIs this a TMP software project?

Looking at this more closely, it appears that you clicked on the icon representing the issue type. From there you must have selected a different issue type. It is possible that your epic is simply now listed as a task or story or some other issue type. Please search for the the issue by entering "AL-13" in the search bar…