Jack Brickey Expert

You could consider dropping to a free tier 1-3 agents. In so doing you retain access to all of your data. Note that some features that you may use today will not be available in the free theater but if you're not really using it anyway no loss.

Correct. So export the data to retain long term.

Hi @Joan Andreu Juan Torrens , you can find info here - https://www.atlassian.com/licensing/cloud#subscription . You cannot change project types but you could move data from JSM to JWM projects but this will be tedious. I recommend exporting and importing. Some fields may not translate over so try a few at a time and save…

Yes I can. Where are you experiencing an issue exactly?

Hi @Al dea , there is not an option to revert the UI in this case unfortunately.

Se você excluí-los, eles não podem ser recuperados, tanto quanto sei.

Ah so you wish to change the issue layout where the form section appears. Unfortunately that is not configurable.

As Marc mentioned that is not possible.

Hi @Julian Haines , since the created date includes a time component you must bound the date for the 24h period. createdDate >= "2025-04-01" and createdDate < "2025-04-02" 

Hi @Franklin Souza Santana , O que você quer dizer com "chamadas"? Você quer dizer problemas de JSM (itens de trabalho). Se assim for, infelizmente, eles não podem ser recuperados.

Hi @Eran Roiter , I would be surprised if that would work given the context of these fields. I assume you have added components that equate to Teams you have created and you never add more than one component? I have never tried to set the Team in Automation. Have you done so? Can you share your current rule attempt?

Hi @[deleted] , if you wish to remove a product click on the cog icon and then Billing. Choose the product and click Manage. In the next screen select the ellipses and then Delete. 

Hi @Prasitsak Noensuwan , what do you mean by "picking up" a form. Can you elaborate on your use case?

Hi @Aggeliki K , if you want to rearrange your form you need to do that in the form itself not the detail issue view.

Hi @Muddada Sunil Kumar - Vendor , one consideration would be to use the Rest API. Another option would be a Marketplace addon. In cloud I use the official Excel extension but that isn't available in DC.

Hi @Rhys Gottwald , did you have a question?

Hi @Roshelle Coghlan , Welcome to the community. JQL alone won't be able to accomplish your goal. Do you have a couple of options one of which is to use a third-party enhanced query addon such a scriptrunner or similar. another option would be to create an automation that would add a label to the parent issue once our…

Hi @Antonina Yudina , While, you certainly can create a condition that checks that the summary contains a certain string. I believe that is rather error prone. You might want to consider creating a custom field that is a drop-down for specific types of epics that reflect your title. And this way you have a definitive list…

Hi @Martin_Heinisch , have you tried different browsers? Can you share a screenshot?

Hi @Matthew , welcome to the Community. if this is persisting please contact Atlassian Support and select Billing option. I believe there is scheduled maintenance going on but wouldn't expect it to interfere with creating new instances.

Hi @Jeffrey B Peterlin , you can in fact use CSV to import attachments. This article should tell you everything (?) you need to know to import via CSV. My strong recommendation is to perform trial imports (single issues) until you get it right and then save the config file. Then try a sample (maybe 10 issues) using the…

So if you are creating hundreds of tickets in JSM monthly where you want the reporter to be a list of customers/partners then I would likely look at the APIs. I assume you would have this list of customer emails in some CSV file that could be used as input and I assume this list of emails would be existing customers in JSM.

Hi @f s , welcome to the community. As a matter of information, this Community is not the official Atlassian support channel. But rather a user forum to assist with Q&A, articles, events, etc. Based on your issue I recommend contacting Atlassian Support and use the issue ID reference provided in your post. You should…

@Sonja Lang , if this answered your question please consider smashing the Accept answer button.

Hi @Richard Bishop , welcome to the community. I'm unsure if your caps lock is stuck or if you are using for emphasis here, but makes it a little harder to read. You may want to send feedback to the Atlassian product managers via the in app feedback link. This can be found under the ? icon in the upper right of your web…

Hi @Brian Coon , welcome to the community. So when you go to a custom fill in the contacts screen and add a new context you're saying that the project drop-down is missing completely or what exactly? I am not seeing this issue on one of my free instances but it could be that you have a more recent update. I would suggest…

Hi @Maria Ciobanu , yes you can do this with one slight caveat. JSM has the concept of Queues that you can define. These queues could include L1, L2, L3. To define the levels you could use a custom field as a means of escalating or you could actually create a workflow that reflects your escalation process. Though I feel…

Hi @Sonja Lang , what type of project is this for, Company Managed or Team managed? You should see this in the lower left corner when viewing the project. if CMP you will need to have the necessary permissions to add the issue type. Check if you have access to project settings. if TMP you need to be a project admin and you…

Are you creating issues on demand based upon a unique event or are you creating a predefined set of issues that repeat on a given schedule, e.g. monthly? I guess I am a bit unclear on your use case. to answer your recent questions, yes you can create issues on behalf of the customer from JSM and yes there is an API but…

Hi @Seher Kazanci , I can't determine from your URL (because it is unique to your instance) but if I wan to view my portal only customers I navigate as below. admin.atlassian.com select Groups in the side bar and then select my "Jira-servicemanagement-customers..." group. Is that where you are accessing? Is the group not…