Jack Brickey Expert

I would look to the APIs. One think to consider is to simply start a new JSM and only import say the last few months or only the open issues.

Hi @Robert Wen_Cprime_ , are you logged in as a customer that should not see the hidden portals or as an admin?

Hi @Nataliya Krymska , you need to make the rule multi-project or global. Click on the cog in the upper right corner to get into the administration area and select system. Once they're in the left-hand side by the automation section and click on Global administration. Then find your rule, set the scope to include the other…

Thanks for the screenshot. As I suspected, you're not correctly identifying the parent. It appears you are selecting "current issue" when the trigger is a scheduled event. You can only use current issue if it is defined within the context of the rule. Such as what triggered the rule. If, indeed, this is a static parent,…

Hi @Alvaro Landin , in your rule above could you share the details of the create action? Is the parent static (always the same? What error is presented in the audit log?

Hi @Ben Weisman , you can present instructions for each field displayed to the customer by going to Project settings > request types, click on the request type then click on the field in the form view. There you can enter the desired instructions.

It would be interesting if these apps would pop up on other storefronts. 

Hi @Dani Miles , by default the comments would come in as internal. One thing I have done in a past life is to export the data and create two versions of the file! One with external comments and one with internal. I imported the external comment file to create the issues then used the APIs to read/write the comments back…

Hi @Vivek Challa , this really is a question that should be dealt with within your company. With that said, if it were me here is my approach: * try to get both done within the hour if not possible... * check with the vested parties of the recent Highest priority issue to see if it is indeed Highest. If it really is high…

Hi @Solomon Gifford SVP - Customer Operations, Contegix , thanks for sharing. I believe you may be associated with Contegix. As such you should disclose this when marketing in the Community. You might find the following guidelines useful info - rules-of-engagement .

Hi @Elizabeth Pereira , La confluencia no tiene un concepto de espacios dentro de los espacios. Un par de opciones que podrías considerar: * Usa etiquetas o etiquetas para categorizar tus espacios en las páginas. * Crea un espacio que aproveche los enlaces a otros espacios. Puedes crear secciones en tu espacio de nivel…

There are addon options e.g. label-manager-for-jira-cloud . You could always install a trial app to resolve your immediate issue and if you’d like the app, then consider keeping it. disclaimer – I have no affiliation with the aforementioned, add-on, nor any experience with it. I simply did a quick search in the…

Hi @Isabella Costa , Unfortunately, you cannot edit a label. The only option would be to create a new label, add it to the desired issues and remove the old label. As for deleting a label, again, unfortunately, the only means of doing this is to delete it from each and every issue that has that label. Once the label is no…

Hi @Tom Wong , welcome to the Community. it is hard to say what would work best for you without more info. What I will share are the following bits of info. * use separate projects for disparate work * use separate projects for different teams * use separate projects for different products * use components for different…

Given Jira is based off open source and has published APIs I'm sure it is possible to apply addon or create and sell. However the issue is going to be the unavailability of a marketplace to market/sell I would guess. The other big issue is support. I would have to assume that admins are going to be quite reluctant to add…

Hi @Ralf Baumgart , welcome to the Comunity. You will find Confluence documentation here and here is a section on creating and editing content. Hope that helps.

Do you have a question?

Hi @Jose Vazquez , there isn't a 'call in number' but maybe the following will help. how-billing-works-with-trello-premium-and-standard https://trello.com/pricing board-guests note: you have posted this question under the JSM collection, but are asking about Trello it seems. Please elaborate as to whether you have JSM…

Hi @Ken Jessen , you could create a filter that is date bounded and associate to the gadget. This would of course require a filter per release.

Hi @Ilyse Shuster-Frohman , if you are using a free instance of Jira and Confluence they will remain active. You don't need to use it constantly to keep it active.

Hi @Stefaan Boes , what is your actual use case for linking issues? A typical use case that I have employed many times is that I have a customer facing JSM project and JSW development projects. In some instances, an issue raised in the JSM project necessitates development activities. In this scenario I will create a linked…

Hi @Stacy Kohout , welcome to the community. Regarding the ability to add links in bulk, the commonly accepted method without an add-on is to use the CSV export - import. There are quite a few posts in the community regarding the same question, and I encourage you to use the search bar to understand the different options…

Hi @Ana Maria Iosub , I assume that you are using an add on application here? If so, I would recommend contacting the vendor support as it might result in a quicker resolution.

I would recommend contacting the vendor for support - https://practiproject.atlassian.net/servicedesk/customer/portal/4 

I have flagged for assessment 

Hi @Rashid Ansari , welcome to the community. In the free and standard versions of Jira, you only have 3 levels: epic, story/task, subtask. Premium provides additional levels. There are a number of posts in the Community discussing what others have done to create a Feature concept and I encourage you to search for those…

You cannot do that with native JQL. Look to add-ons, e.g. powerscripts or scriptrunner or others.

just an FYI... please use the Reply button rather than Suggest an answer. This will ensure that the discussion stays within the appropriate thread which helps when there are multiple discussions involved in a post. JSM has a functionality called Organizations which allows you to group your customers. This has a number of…

One more thing, obviously, if you do not want this label to be removed from some issues then you cannot force it to disappear from the drop-down.

In order to remove a label from the drop-down the label must not exist on any issue. In order to accomplish this, you need to open each issue that has the label and remove the label. Once all issues have been updated to remove the labels then and only then will the history not reflect the label. I cannot recall if the…