Jack Brickey Expert

Hi @Carvalho , Welcome to the community. You can certainly send an email to an individual that does not have access or is not a user of your Jira instance. I would recommend using automation for this. The question is under what triggered her event do you wish to send the individual an email and what do you want them to get…

Hi @Robin-Keith Green , without actually seeing this in person, it would be very difficult to troubleshoot here. I have never had an issue with data being lost with Confluence to the best of my recollection. It should be auto saving. Are others experiencing the same problem? Does this happen on all pages or maybe a…

Hi @João de Sousa Crespo , welcome to the community. Could you please try to use the epic issue key, e.g. ABC-123 rather than name? I also recommend simply attempting to import a single issue until you have the import completely working. Then save the template.

@Ion Tulbure , assuming you are not on Free instance you might open a support ticket. It often can be quicker than he Community in these instances.

so a text field won't allow for html links. maybe consider using a url field.

indeed i do not see any sprint actions as defined in docs: Create, Start, Complete. I have verified this in both free and premium accounts. I am going to check with a colleague to see if they have noticed the disappearance. @Darryl Lee , i would not expect (hope) this is is being restricted to Enterprise.

Hi @shraddha sharma , welcome to the Community. Could I ask if you have used the on-boarding project template or something else? Is this a company managed or team managed project, you can check in the bottom left-hand corner for that answer. Is this a business project or a software project, you can find this in the upper…

Hi @Angeline Wu , something is amiss here. Deactivating a user will absolutely prevent them from receiving any email notifications. You don't need to delete a user to achieve this. I suspect there is some other notification mechanism going on or at least that's what I would look for first. I would check for automation,…

Hi @Monika Sobocka , welcome to the community. So you can't achieve that nativly with JQL. You would need an add-on, such as scriptrunner to achieve via a query. However, one option, although a bit ugly, would be to use automation to label the parents. Using your example, whenever a subtask was created with a summary that…

Hi @Dylan Woodhead , welcome to the community. Are you wanting to sort one or more of your cues by the most recently updated? Here is an example of showing all open issues sorted by most recently updated. resolution = Unresolved ORDER BY updatedDate desc

Also, I can't recall how server presents the parent, but in cloud, there are breadcrumbs back to the parent in the sub task already. Is this, or similar, not the case in server? 

Is your custom field of type URL? If not what is the type?

Hi @Olive Sun , as discussed below, the user cannot access the actual Content, but the issue in Jira will have the link. If you don't want the link there, then you simply should not use the Jira link within the page. You can certainly find a way to refer to the Jira issue without having a direct link.

Ah!! Yes! Great that you got it working!

FWIW, for future readers here... here is the delete and restore feature. The first image illustrates how to move a project to the trash bin. The second image illustrate how to restore (good for 60d). Admins will be notified of the delete and warning of permanent deletion upcoming.

Correct but the Community eyes are primarily users whereas the feedback link goes directly to the source.

Also, do you check a different issue as the parent in the project that is not working just to rule out the possibility of an issue specific problem. Though I'm pretty confident that's not it. I think it is a project specific issue here.

Well, at least we know it can work. I would check the permissions comparing them between the two projects to see if anything pops out. Also, can I assume that both of these projects are company managed software projects or at least the same type of project?

Inna, I appreciate your frustration and sorry you feel this way. My experiences have been quite different fortunately. While there are certainly things that I wish were different I have found this to be the case with any heavy UI centric software. Overall, I am very pleased with the Atlassian products I use and their focus…

This has me scratching my head here. I assume that you have {{myParrentIssue}} in the parent field of the create subtask issue. It seems that Automation cannot find the issue. One thing to check, though, I'm quite confident this is not the case, is the permissions for your project to ensure that automation has the…

When you refer to Jira search are you talking about the JQL search page? If you have the epic link field, listed under columns, then you should see the epic color displayed. See example below. Unsure if that is what you are looking for here.

Hi @Zuzana Prochazkova , welcome to the Community. ctrl+f is an OS feature not specific to Jira. I also wonder if it might be browser specific. Which browser an OS are you using? Can you try a different browser? Can you ask another user to try it out on their computer? Can you attempt ctrl+f on a web page other than Jira?

Hi @Inna S , you can always reach out to Atlassian support for help with an issue like this. I know they would be interested in the process you used here.

Yes but before trashing the project you should delete all filters, dashboards, links to Confluence pages, etc.

@Jessica Laine , Entre em contato com o suporte da Atlassian para ajudá-lo. https://support.atlassian.com/contact/#/ 

After the Create issue component add a re-fetch Action follow this with a Branch related issue and choose "most recently created issue" in the drop down. Finally within that branch add an Edit issue action and set the sprint.

Hi @Alvaro Landin , I am unsure why you do not see the issue as an option in the drop-down. In my test, as soon as I start typing the project key I see "Issue xxx..." pop up. Completing the entry I then select it in the drop-down. have you attempted using the variable Idea offered by Joseph. It seems you did not follow…

Please check the project permissions for this user. if you are using a Company managed project go to project settings > permissions and check browse and create permissions. if you are using a Team managed project go to project settings > access and check if the user has "member" role and not "viewer".

Indeed reusing a project name is fraught with possible errors. You must clear out all references to the original ad you have shown. Finding all references can be quite the challenge.

Hi @Martin Ibersperger , is the sprint field part of the create screen? If you manually create an issue, is the sprint field present? As an alternate approach, can you try to set the sprint after the issue is created in your rule? In other words, don't try to set the sprint field in the create action, but rather add a…