Jack Brickey Expert

Thanks for sharing Bill. I need to play with that new feature as I have not leveraged as yet.

@Ankit Yadav , Great! Please consider accepting the answer.

Hi @Pooja Mishra , to be clear I do not work for Atlassian so I have no means of helping with your request. That said, Atlassian doesn't make data backups but rather they perform complete instance backups. Whether or not they can restore your instance needs to be answered by Atlassian. I expect someone will chime in here…

Hi Adam, But I would have to create a variable for each field and use the Edit Issue function to sum all the fields? --- A: Yes Can I write automation that creates an empty variable, and assigns a number to it based on the selection. --- A: I don't understand. If you look at the documentation or try to create a variable…

Understand but given that isn't possible using the Automation Prompt it might be good to seek a different approach. You could also consider using an addon like Scriptrunner which might work for your desired implementation.

Ahhhhh, ok so this is definitely newish. I was getting stumped as I could not see where this information would be displayed. It appears, in fact, that it is not. Rather, what they have done is provided a means of incorporating variables with these fields such that you can use those variables within the context of the rule.…

Well!!! Lesson learned!!! I have never seen this previously. I am now going to need to go dig in and understand how that works. More specifically can it reference existing custom fields or simply creating some form on demand? How/where is this data placed on the issue. From what you have stated here and what I observe…

Hi @Adam Rosenbaum , I was playing around with this concept a bit and determined that it might be better to simply use the "split" function within automation. Below is an example of this in action. Basically, you would leverage the field value naming convention I mentioned previously but instead use a dash as the…

Hi @Adam Rosenbaum , welcome to the community. Let me first state that I have not attempted such a solution previously. However, you may be able to achieve this using automation. Here are my thoughts on an approach. * you could define/name each drop down such that it includes the weighting. For example, option1 (15),…

Hi @[deleted] , if I understand you correctly, all the details aside, you wish to incorporate a user prompt as part of an automation rule. If this is correct, unfortunately, it is not possible. There is no concept of prompting a user during an automation rule. Maybe there is a different approach? I wonder if it's possible…

Hi @Shawn Wallace , I don't know of any specific tool for the specific migration. My advice would be to use CSV import, assuming that you can create a reasonable export from Cherwell. With that said, there are partner solutions that will assist with such a migration e.g. Help-desk-migration . The need for such assistance…

Oh and add in the Issuetype bit too... Type = bug and status changed To Closed AFTER 2023-07-31 and status changed to Closed before 2023-09-01 also note, if the issue transitioned out of closed during or after moving to closed then the above will still capture the bug in the results. In other words, if you wish to exclude…

I don't think that is what you want based on the mentioned detail.

Here you go... status changed To Closed AFTER 2023-07-31 and status changed to Closed before 2023-09-01

BTW, The reason I ask is that I would like to have an official document from Atlassian that I can reference in future community posts.

Hi @Rachit Singhal , can you share the reference for this detailed info? I have sought it out before. Here is all I have found in my previous quick search - limitations-in-jira-cloud-free-plans . this only documents a 120d no login deactivation term.

I see. I suspect the site may have been decommissioned but unsure. I have flagged this post to have someone take a look. 

Thanks. This initially looks good. When you perform a test by creating a sub task under a existing task that has the assignee set what does the automation rule audit log indicate? Can you share a screenshot of that if nothing is obvious?

Hi @Karen Duffy , would it be possible to share a screenshot of your automation rule?

Hi @Pooja Mishra , i don't see any know issues with Confluence. Some questions... * Do you use other Atlassian products? If so can you reach them? * Have you tried a different browser? * Are you confident the URL is accurate? * When were you last able to reach the site? thanks!

Indeed that is the case as shown below... I recommend that you sign up for an account using the link on their support page so that you can get the help that you need. Good luck!

Hi @NEXO QA , I wonder if you are at the right place. I don't see the connection of the app with Jira but maybe I am missing something? This forum supports the Atlassian products and the associated marketplace addons. Maybe the support page for the XE app has a link to the Atlassian community as they may use Atlassian's…

Hi @Swetha Neela , I am having a hard time understanding what you're asking for here. Where are these tables located? Could you share more information and maybe some screenshots that might help the community better understand your goal?

It just occurred to me that multiexcerpt might be an add-on, which it appears that it is. I have added a link to the support page which includes documentation and contact information that might assist you. multiexcerpt-support 

@l.mgebrishvili , there is insufficient detail to understand your post. Please provide as much information as possible so that the community might be able to assist.

Hi @Ankit Yadav , you can use the "was" and "was not" operators that may meet your goals. For example... Status = done and status was not done before startOfMonth(-1) the above finds issues that are now Done but we're not before 8/1/2023. if you can provide the details of your goal maybe I could provide a more specific JQL.

Hi @vijayalakshmi , it seems you wish to have a workflow transition available in the drop-down where the To Do is showing. It also seems that someone has maybe created an automation rule for this but I'm not completely clear here. In any event if my first assumption is accurate then if you are on a Company Managed project…

@Nataliya Krymska , You have good input from the Community and I hope that it has helped you resolve your request for help. Can you confirm if the input has helped?

@bradley.hayes , regarding my comment of entering the sprint name please note that I stated "...click on a card in the board and enter the sprint name into the sprint field." So you click on the card to open the issue details view. 

Might I see a screenshot of RMP1MD-389? Also please verify that the rule is indeed under the RMP1MD project. Can you verify that you can manually add a subtask under RMP1MD-389? It would be interesting to see if you can attempt using a different issue as the parent.