Jack Brickey Expert

i wonder if a manual rule approach might work?

You can check the Summary for the absence of text. For example... summary !~ "hello" The above would return all issues that do not have the word hello in the summary field. Note, checking for the absence of text can be a bit fragile. Following the JQL statement you can check for the number of items returned and if zero,…

It should work as stated. My only concern would be the possibility of a race condition where the transition is missed. So to combat that you could have a second automation that is triggered on the transition to triaged to transition him back. With that said, certainly keep in mind the recent communication on limits of…

Hi @Mel Lindsay , I have not seen anything that would contradict the continued support. Have you seen something or heard something that would bring that into question? Please note that advanced roadmaps are part of premium with free and standard you have limited roadmap support.

Hi @James K_ , This all comes down to when you start the SLA. I am assuming that you are starting upon issue creation, which is the problem since the automation runs after the creation. Here is one way to accomplish this, however, I don't know if it's the best way, without really understanding your full workflow which I'll…

Here is what I see in my cloud instance today. Please note that things continually changing cloud so things may be different than they were when I posted back in 2022. 

Hi Chuck, natively Jira does not support dynamic filters/variables in Dashboards. There are addon apps that might meet your requirements so you May wish to check the marketplace if that is an option for you. Having said that, I'm trying to really better understand your need to see if there might be an alternative solution.…

Hi @Joshua Turner , based on what you have shared here, it seems that you do not have the necessary administrative access. Maybe you are a project administrator. I recommend reaching out to your organization admin, and discussing how best to proceed.

Hi @Robert DeBenedetti , so if you want a scrum board you can create one and associate it to your current project. If you click in the search bar in the menu and then at the bottom select boards then from there you can create a new board just like scrum and follow the instructions. Now I don't advise, simply adding a scrum…

Hi @Miroslav Šestak , in order to have the reply me a comment on the original issue then the subject of the incoming email needs to contain the original issue key. 

Hi @WannaBe Pro , if you are continuing to experience this please let me know.

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I assume they have checked their spam?

@Rinkey Dnyaneshwar Deshmukh , I don't understand this discussion. Please elaborate

Hi @alethiclogic , could you please elaborate on what "verification" is referring to here? Does the user get any sort of email? For example, if they are assigned an issue did they receive an email? Maybe the user is not able to receive the invitation email?

Perdón por los errores gramaticales anteriores; corregido a continuación. Inspeccionaría uno de los problemas que no se muestra en la pizarra, pero que se muestra en las vistas de calendario/lista para entender qué es diferente. Por ejemplo, tal vez el problema esté en el estado Done y se trasladó a Done hace más de 14…

Yes. Or you could export to Excel/Sheets and sum using those apps.

Thanks! In the image you provided can you explain where exactly you are seeing this? Is this under system settings > issues > issue types? Creating a new JSM project should not create new issue types. Can you confirm that indeed this is happening by creating another test JSM project and see if the number of incident issue…

Understand but is it "company" or "team"? Look in lower left corner.

Hi @Dariia Korolova , are you using Team Managed or Company Managed Projects? This will be displayed in lower left corner when viewing a project.

Hi @Alex Henry , this isn't native to Jira. I have seen options in the Marketplace but have no experience with the apps.

Hi @Robert DeBenedetti , what do you mean by add a column? Where do you wish to add a column? Is there an image that you have seen that you wish to achieve? If you are using a scrum board you will see the Epic "panel" in the backlog.

@Bill Sheboy , regarding the race condition on the trigger my thoughts for dealing with this are to put in some "delay conditions" to eat up some time. Ugly but maybe it will work?

You basically need to understand how the customer intends to use the project. Questions to ask... * what is your workflow * who needs read & write access * what type of reporting is needed * is this software or business process * agile or Kanban * are there requirements for auto-assigning issues * What do they want on the…

I don't understand your question. Have you created a project in Jira before? If you simply click on the create project button the software will walk you through the process.

Hi @Andrés Laiseca , not really. Such an effort would be a project starting with documenting the requirements and understanding Pipefy. The best I can offer is a link to the APIs - https://developer.atlassian.com/cloud/jira/software/rest/ 

Hi @Andrés Laiseca , welcome to the community. The answer really depends on the details of what you mean by integrate. For example if you simply want to create a new issue in your JSM project then if a user of Pipefy could initiate an escalation that resulted in sending an email then that could be directed to your JSM…

yes i like removing from the screen where not needed.

Hi @Jaime Laird , The priority field cannot be empty. You could create a priority named blank/none/etc and set that as the default. However, this is a system level setting in cloud so it will apply to all projects. Generally speaking this would be a bad idea IMO. The other option would be to leave your default to Medium or…

@Paul Krueger , thanks for sharing. I think the right answer there is to address the open issue listed in JAC - OPSGENIE-138 Ability to set the request type when issue is created through an Opsgenie alert , but until such time that that's addressed you're stuck with a workaround. :-( I used Opsgenie and jsm with a previous…