Jack Brickey Expert

@Andrew Morse , thanks for staying engaged here. As @Marc Turner pointed out maybe there is some confusion on the Refetch data action. Your post seemed unclear on this action, however, I have to believe that this action will not count towards the limit. It, in-and-of-itself, does not result in an automation success. Could…

If the customer is in the same org and they are added as request participant they should receive emails according to the config in Customer Notifications under project settings. 

Hi @Labisi Biodun-Bello , I may be mistaken but any deletion of an email in Outlook would be governed by Outlook not Jira/Atlassian. Are you sure it is actually deleted? Did you see it in the Trash? Is it possible your inbox filter only shows unread? Possibly a rule is in place to move read emails out of the inbox: trash,…

@Omer etal.... I encourage you to monitor this Original Announcement for any/all Atlassian feedback/info. This post here will not get the necessary attention and in fact the thread has gone sideways from the intended purpose so I plan to drop.

Hi @Wong Zhao Cai , natively there isn't a place to record data across issues, e.g. in a project field. information. With that said, here is an idea for your consideration. You could create a top level task, used to record this sum of all logged time for the month. Then you could use automation to find all the issues where…

Hi @Stuart McNaught , The way it is intended to work, unless something has changed, is that the create will default to the previously created issue type. So it could be that your last create was a task. Can you test that theory out by creating a story and then seeing what the create button presents next?

So is your plane to use TOC? Ultimately someone with edit permissions is required to set up these anchors or TOC. There is no other way as far as I know.

Hi @Etai Leers , i'm going to refer you to this other post that has a good bit of discussion similar to your request. The issue here is that the sub tasks are not associated with the epic, but rather the stories under the epic. So, as the other post mentions you can either do two rules, or consider the discussion between…

Привет @Нателла Каменская , Добро пожаловать в сообщество. Вы сможете увидеть прошлые спринты в разделе отчетов вашего проекта. Существуют различные отчеты о спринте, которые можно просмотреть.

Nice feature

Hi @王乔 , is your question somehow associated with Confluence? It does not appear to be based on your post.

Hi @Michael Staton , if you are using cloud (your url will be xxx.atlassian.net) you can do this using Anchor links, see this article - insert-links-and-anchors . This will require edit capabilities. The format of the anchor url I use is as follows https://myplace.atlassian.net/wiki/spaces/myspace/overview#myanchor you…

Hi @rvermette , if you use the export icon in the JQL search and choose all fields to CSV and the open in Sheets or Excel does the data show?

Hi @Pilar Rebolledo Montino , Inspeccionaría uno de los problemas que el sombrero no se muestra en la pizarra, pero está en las vistas de calendario/lista para entender lo que es diferente. Por ejemplo, tal vez el problema esté en el estado Hecho y se trasladó a Hecho hace más de 14 días.

Hi @Lorraine Llarena , how is this disabled in your project? This is intended to post a public comment. What is the use case that makes responding to the customer unwanted. In any event this cannot be removed to the best of my knowledge.

Hi Glenn, I would highly recommend reporting this to Atlassian support so that they can login and take a look. It is very difficult for the community to support this type of performance issue. With that said I would ask the following: * Are you using the native email handler or possibly an add-on email handler? * Are you…

Hi @Fabio Favaretto , Assuming that you are an administrator with the proper permissions, click on the project settings, and then workflows. Edit the associated workflow and open up the transition into your done status. In the resulting modal you should see the name of the screen used when transitioning the issue to Done.…

Please consider accepting the answer.

@Haddon Fisher , I don't have an instance that shows anything value as it is simply a free instance with limited automation runs other than my testing. Would you or any other party here be willing to share an image of the trend that is supposed to show over the last six months?

Hi @Miroslav Šestak , have had a look here - access-pricing from that page you will see the following Each billing cycle (monthly or annually), you are only charged for the number of uniqueusers provisioned to a product supported by Atlassian Access regardless of how many products any one person is using. For example, if…

Hi @Елена Белая , OKЕсли я правильно понимаю, ваши клиенты зайдут на портал и зарегистрируют билет, верно? Предполагая, что это так, то это основная работа проекта JSM. Вы контролируете, какие уведомления отправляются репортеру (клиенту) в настройках проекта - разделе уведомлений клиентов. Пожалуйста, посмотрите на это и…

ok, I want to make sure we are indeed on the same page here so please do the following: * click into the search bar at the top menu bar and select View all issues * If you are not in the advanced search mode please click on advanced search * Copy and paste the following into the JQL search - project = OGA AND component in…

Yep as @Geethanjali Katagani conveyed.

I'm confused. Did you replace your board filter with what I proposed? That was my recommendation. If not please try it. Leave subfilter alone and be sure to choose the "nevermind" option in the hide completed drop-down.

You need to consider an addon for this. Check the Marketplace for apps like Backbone sync. However, to be able to view issue you will need to be a user in both instances I believe. The sync apps I think work on the premise of creating 'parallel' issues that are linked. So you can work on the issue in your instance which…

Hi @Doug Mclaughlin , welcome to the Community. The user can click on issues in the sidebar and in the resulting screen, they will be able to select my open issues and change the statuses directly in the list. Unfortunately, as yet, you were unable to change other fields such as comments. For this, they would need to open…

Keep responses in this thread for readability. in JSM projects, you can only assign an issue to an agent. Please go to Project settings and select people. Select "service desk team" in the Roles drop down. Are the users listed as a member of the Service Desk Team?

Hi @Ali Ihtiyar , The ability to assign users depends on the type of project you're using, and the permissions provided to those users. If you are using a company managed project (look in lower left corner) then please go to project settings and then permissions. Look at the assignable users permission and assess if those…

Hi @Ian Court , welcome to the community. Could you share information about what type of project you are using? Is this a software or business project? Is this a Team or Company managed project (lower left corner of project page).

Please copy the filter you have and past it here. Also please paste n the JQL search for issues and assess results