Matthias Gaiser _K15t_ Community Champion

Thank you, everyone, for all the energy and heart you put into our community. ❤️

Hey @Nick M - EYMH Staff I don't work for a global non-profit but a rather local one, but we rarely work together in one place or at the same time since most of us are working as volunteers and we all have our day jobs where we need to get work done. So the nature of our collaboration also depends a lot on asynchronous…

Hi @NATworking usually you should find your non-profit organization using the Auto-completion of the request form. This is directly linked to Goodstack, Atlassians verification platform to ensure that the information you've provided is correct. If you can't find it there, it depends on your country where you'd get the…

@Peter Van de Voorde speaks to my heart. I also really believe that all the CABbies are wonderful people who will influence the community in a good way. However, the representation of the whole community can be improved. Peter talked about the geographic representation. In addition to that, I'm wondering about the…

Thanks to everyone for bringing in your voice to help shape the future of the community. @Lana Montgomery, can you make it more obvious which member of the CAB represents which group? I have a hard time to determine who's the representative for marketplace partners.

Hey @Wilson Lima the use case you describe is exactly why issue sync apps have been developed. You can try to achieve some synchronization with the out of the box Automation, but you need to deal with REST APIs or apply automations in both(all) Jira environments. I still don't know of a way how you can use Automation to…

Hey @NGPILOT while I can't answer your question, I recommend asking these kinds of question in Atlassian's Developer Community. There are more technical folks who are better capable of answering these topics. Cheers, Matthias.

Hey @Kshitij Katiyar do you mean if you can create a user to be used in automations in Confluence? You can simply create a user account and create an API token for it (as documented here). For Confluence, there's no differentiation between this service account and your other usual user accounts. Would you need anything…

Hey @Katya welcome to the Atlassian Community. It looks like the trigger you want to create is not possible. Why? Based on the information you've provided, it looks like the data is stored within an issue property (issue.properties.assertthat-scenarios) instead of an actual field. The Field value changed trigger works…

I'm not sure if I've completely understood you, but still throwing in some ideas maybe help you further: * If you want to see all issues which were created in the current month or are still "blocked", you could filter for that in the JQL, e.g.(created >= startOfMonth() and created <= endOfMonth()) or status = "blocked"…

By the way, there's also the nonprofit group on the community which you might be interested to join.

Hey @ROBERTO SALAS L, Atlassian offers free expertise for nonprofit teams where either someone from Atlassian helps you or an Atlassian partner. Check out this webpage for more details. Or someone else here responds and volunteers to walk you through. All the best for your setup, Matthias.

Hey @Trudy P Claspill I think, there's no easy answer to it. I'd think about these two ways how to solve it: * Splitting up the automation rule* You split up the calling automation rules into two parts:* The part before calling the REST API which ends with calling the REST API rule * And the part afterwards which starts…

Thank you for pointing to our support portal @Tomislav Tobijas. @Sudhakar, I'd also recommend to get touch with our support team to look at your case. We're not aware of any limitation regarding satisfaction surveys but there might be something special for your setup - and we're happy to find out the reason with you.

Hey @Jonathan Davis there are different possibilities for that. The main question is: Which issues do you want to see? * All the issues which were created in January? -> use the created field * All the issues which were updated in January? -> use the updated field * All the issues which got resolved in Januar? -> use the…

You're welcome. That's what's the community good for - use the swarm intelligence to solve problems together.

Hey @Tom Vian in team-managed projects the request types don't behave the same as in company-managed ones. This documentation tries to explain it, but to be honest, I didn't get too much useful information from it. In my understanding request types in team-managed JSM projects are basically the same as issuetypes. So, I'd…

My bad, @Rilwan Ahmed. You're totally right. I corrected it in my original post now - although the @ mention feature didn't properly work. :/

Hey Vidish, thank you for clarifying your use case further that you want to synchronize issues across two Jira instances. If you want to do this without any apps, you should look into Jira Automation. With Jira Automation, you can setup automation rules which can synchronize basic data. The good side, it's included in…

Hey @Brigitte O’Michaels, also a warm welcome to the Atlassian Community to you. You can apply for these discounts (along with the other discountable Atlassian products) via this link: https://www.atlassian.com/teams/nonprofits/discount-pricing

Hey @Martin welcome to the Atlassian Community. You're absolutely right about the missing Loom section. I'll make sure to suggest this to the community managers to add that. Getting back to your question, I'd do exactly the same as you suggested. Keep the video in your private workspace, open up the permissions that others…

Thank you for sharing, @Thiago Masutti. I'm working for a marketplace partner and I'll make sure to share this also with our support teams. Sometimes, they also get support.zips and this might be useful in the analysis process.

Hi @Viktar Barysik welcome to the Atlassian Community. For an automation, you can basically follow the steps @Cristian0791 provided. You don't need to give admin permissions to that service user. Only permissions to create issues, edit issues (all the actions you want to model with your automation). If you don't only want…

Hey @callie.miaoulisthanks for the insights how you use Confluence and the Atlassian AI features. I always love to see actually real world examples.

Nice prompt, @Fun Man Andy. Here's my answers: * I often worked in the background - doing lots of organizational work for my local YMCA so that all the young people can learn about Christian values and have some fun - and hopefully a better life with it. I've found it rewarding to see many families with lots of kids come…

Hey @Judit Díaz Campos welcome to the Atlassian Community. Atlassian offers a 75% discount on all their Cloud products like Trello. In order to apply for this discount, fill out the registration form here. If you want to get an overview of all the things Atlassian offers around non-profits, you can checkout this landing…

Hey @Supporto Livello 1 welcome to the Atlassian Community. I see two major options how you can solve this: * Implement some synchronisation yourself using Jira Automation or some scripts using the Jira REST API. This requires you to dig into the technical details of getting the data in one Jira instance and calling the…

It always touches my heart if people care for other people and want to share some of the wealth they have - may it be money to donate or time and knowledge to share as we've heard in this webinar. As a concrete takeaway, I'm considering to run one of the CareerVillage team activities at K15t where I work. This week we're…

I've just published a recap of the week of good volunteer fair. Check it out & comment on it.

Hi @orianthi welcome to the Atlassian Community. This is a place where users of Atlassian products (like Jira, Confluence, Trello, Bitbucket, Loom, etc.) help each other. If I guess correctly, you were probably coming from solargis.atlassian.net which seems to contain some public documentation from them. However, I think,…