Matthias Gaiser _K15t_ Community Champion

Hey @Mohamed El habib, best thing would probably be to contact their support directly. You can find all the details in their marketplace listing. Cheers, Matthias.

@Tom Shaffer - to answer your question: Yes, for server you bought a lifetime license. So you can choose to run your Confluence and JSD server as long as you want to. This also includes all the marketplace apps you may have.

@Shana - that's a great idea. I have some questions on your practices: * How did you come up with your questions? Did the team collaborate and came up with that list? * What happens if you answered a question? Will the question be moved back - or are you archiving it? Thinking about trying that out in (one of) our team(s).

Hi @Teodor Greiff, you basically have two choices: * Write your own script in order to synchronize your issues. You could also react on webhooks in order to know when an issue changed. * Use an issue sync app from the Atlassian Marketplace - these tools allow you to configure the sync rather than script the whole logic.…

Similar for me - 13 out of 16 with some educated guessing involved. :) Thank you for the little challenge!

You can indeed determine this automatically by calling the serverInfo endpoint which is available for Cloud and Server. It contains a property deploymentType which will give you the information you need. You can compare these responses: * Server: https://jira.atlassian.com/rest/api/2/serverInfo *…

Hi @Aron Fiechter, you were linking to the Cloud REST API docs which include the /changelog endpoint you mention. The latest Server REST API docs don't mention these - based on that and also on the two links you've provided, this endpoint is not available on Jira Server. You still need to use the issue endpoint with…

You could simply still give your customers the original issue key. Jira takes care of redirecting to the appropriate issue in case it is being moved to another project. If you want to rather go with the id, @Esther Strom's automation tip is a nice one. I could think of following this procedure: * create a custom field to…

In addition to what @Jack Brickey said, there are also component synchronisation marketplace apps which keep components across different projects in sync.

@Jack Brickey is right, Backbone is able to handle that use case. You can configure a synchronization between the two projects, include some rules which issue types and fields you want to synchronize - and how you want to synchronize the public or internal comments. You can try it out yourself to see if it fits your needs.…

I'm glad it helped. Just to introduce you to the etiquette here: If you find an answer useful, you can also accept the answer via the button on top of the answer. This marks the question as answered, so other people who like to answer questions don't need to visit it again - and other people searching for solutions easily…

Hi @Liz Klausner welcome to the Atlassian Community. In order to connect your Jira instances with Confluence, you can setup Application Links. Here are the docs how you can link to your Jira Server instance while this is the doc about Application Links between your cloud products. In order to sync issues and tasks from…

Hi @Matthew Lisowe, as @brbojorque said, you can obviously keep the name of the sprint manually in sync. Another idea would be to actually really have one sprint for both teams instead of two. Sprints in Jira belong to a board and not to a project. Therefore you could create a new board which includes issues of both of…

Thanks for sharing your use case - it's always super interesting to get to know how people work with the tools. We actually gathered some best practices around documentation with Confluence on our website https://www.k15t.com/rock-the-docs. At some points, we also talk about managing content with Comala Workflows or…

Hi @Teller Junak, welcome to the Atlassian Community. You can use another REST API call to get the information you need: <BASE_URL>/rest/api/2/issue/<ISSUE_KEY>/remotelink See also the Atlassian docs about this method. Having said that, I wonder what you're really trying to achieve - are you embedding your Jira issues on…

Hi @Vinod Honnalli, yes, in this case, you could use the project configurator plugin to migrate. The Jira Cloud migration assistant is only for migrating from Jira Server to the Atlassian Cloud (not self-hosted). About your final question - to be honest, I don't know the logic behind Atlassian's cloud infrastructure. But…

Hi @Vinod Honnalli, I try to answer your questions. I'll start with your second question: In self hosted cloud instances, if applications are installed in servers, and DB are maintained in DB server then how they are different from on-premise Jira instances ?? There's no real difference. A self-hosted cloud instance is an…

@Sam Starett - of course, we'd be happy to talk with you about it. Please request a demo via our product page - and my colleague, @Liset de Bruin _K15t_, will arrange a call with you.

To add on that, @Sam Starett - there are also other apps like Issue SYNC, you can find them if you search for issue sync in the Atlassian Marketplace, so you can choose which app suits your needs best if you decide to go down that path. PS: I'm part of the team behind Backbone Issue Sync.

There’s not much I can do, but you could ask the app support directly: https://marketplace.atlassian.com/apps/1220382/jira-cloud-for-google-sheets-official?hosting=cloud&tab=support Cheers, Matthias

Hi @Robert Horan , is it possible that you‘re using a next-gen Jira project? It‘s not (yet) available there: https://jira.atlassian.com/browse/JSWCLOUD-18778 For the classic projects, it should work. I don’t have the doc links at hand right now, but let me know if you need further help. Cheers, Matthias

Hi @PPIC , Have you already waited for some time as the error message suggests? If the problem persists, it would be good if you provide more information how you connected your Google Sheet with Jira so that people can help you. Did you use this app by Atlassian? Cheers, Matthias.

Hi @Narendar Mora welcome to the Atlassian Community. Upgrading Jira is unfortunately not an easy task. I‘ll post some links to get you started: 1. short answer: No - at least for the database, see also https://confluence.atlassian.com/jira064/supported-platforms-720411857.html 2. Have you checked out Atlassian‘s migration…

Hi @Alex Anderson, unfortunately not - it is tracked as feature request here: https://jira.atlassian.com/browse/BCLOUD-6202 According to the latest comment, it won't also be there for at least the next 6 months. I'm also waiting for that feature and while I dislike the fact that they won't tackle it now, I appreciate the…

I'm backing this solution approach. If you synchronize your issues one way with an issue sync app, you get all updates from your various projects into one project - and then you're able to view the issues in there and modify them according to your needs. Unito is one way of solving this - you can also find other issue sync…

To add on what @Petter Gonçalves said if you want to go the automatically synchronized way, I recommend to search for "issue sync" in the Atlassian Marketplace. Then you should be able to find all the apps fulfilling that use case and you can choose yourself which one meets your needs the best. Side note: I'm part of the…

Hi @Shawn, you described a way how you can automate the creationg and updateof your issues between your projects already. What other syncing feature are you looking for? Cheers, Matthias.

Yes, that's the usual case for all issue sync apps. Backbone has another option which has the concept of a remote license. You don't need to install an app on the other side, but you still need two licenses - one Atlassian marketplace license for the instance where it is installed, and in addition a remote license for the…

Hi @Michael Smith I'm not aware of a method how you can implement this with Automation for Jira, but I'm also no expert there. I wanted to mention other possible ways you could use to solve your problem: * Scripting solution As you suggested, you could go with ScriptRunner or PowerScript in order to write a script that…

To add on what @Mike Rathwell said, his page recommendation is a good read. To sum it up, you have to choose between these options: * Linking* You want to create application links between the different Jiras/Confluences so they know each other and you can create links between them. * Syncing* You choose an app for issue…