Matthias Gaiser _K15t_ Community Champion

Hi @James Miesner, are the projects you are trying to access "next-gen" projects? @Eric S explained in this post that these projects are not shown in the permission (or other) schemes since that's Atlassian's new approach to simplifying the project administration. If you want to get access to the project, you should act as…

@Peter Nguyen, the feature flag you're talking about switches the behaviour for classic projects (not next-gen ones). It is explained in the docs I linked above. But yes, the UI could express in a better way that this is only for classic projects.

Hi @amit anand, it would help a lot if you write some more words about what you want to achieve, otherwise people have to guess. So, my guess would be that you want to export one of your workflows from your Jira. If you're using Jira cloud, you can follow these docs on exporting a workflow. For Jira Server, these are the…

:face_palm: Of course, the cascading select field is a simple option as well. I only thought of the more complex cases.

Hi @Candice Fowler, by default this is not possible, but you can extend such a behaviour with apps, e.g. Deviniti's Extension for Jira Service Desk. Their documentation about dynamic forms includes details how to configure it. Cheers, Matthias.

Your request to create it looks fine. 1) Correct. If you also have permissions to use the usual Jira REST API, you could use the search endpoint and search with a JQL. In this JQL you can restrict your search results based on the updated field like "updated > -5d" to get the changes from the last 5 days 2) You could also…

Hi @Priyanka Kaushik, what exactly do you mean when you say issue templates? So that the description (or other fields) are already filled with some template values? This is not sth. which Jira can do out of the box, I'd recommend to have a look in the Atlassian Marketplace if there is a solution to fit your needs. You…

Hi @Calderara Serge, it's me again.. :) I believe you are using the create customer request to create the request, correct? The response of this request contains the information you requested: * issueKey: This is the Record Id you mentioned * createdDate: This contains the creation time The last updated time would be the…

Hi @Robin Weiß, you might want to have a look at this question which also lists some Scriptrunner script how to access the request type: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.servicedesk.api.requesttype.RequestTypeService import com.onresolve.scriptrunner.runner.customisers.WithPlugin…

Basic questions are also welcome, @Calderara Serge! And yes, the instance url for your Jira Service Desk module (Atlassian calls it Application) will then be the same as for your Jira with your SCRUM process (Application: Jira Software).

Hi @Calderara Serge, the answer to your question is already in your post. If your cloud instance has the url https://mycloud.atlassian.net, then the Service Desk REST API would be located on https://mycloud.atlassian.net/rest/servicedeskapi. Or are you looking for something else? Cheers, Matthias.

Hi @Peter Dijkgraaf, does this question help you?@M Amine explained it there like this: You can do the following : * When : Scheduled issue (for example each day) and use the following JQL condition status = "ORDERED" and not status changed before 7d (add more conditions here if wanted. You can even use 'during' to specify…

Hi @Eric Lebolt, scripting or automation would be the answer for your requirement. I understand that you don't want to program your entire company hierarchy, the question for me would be - do you have this information already somewhere? In a database or user directory? You could then use this data as basis for your scripts…

Hi @Nikola Cosic, As far as I understand, this is currently only possible for classic Jira projects and not the next-gen ones. The docs about the classic projects tell you about parallel sprints. But the next-gen docs about sprints don't mention this. I also did not find a way to configure these. Cheers, Matthias.

Hi @Nikhil Turakanageri, you might want to check out this question about the same topic for your specific question about completed issues outside of the sprint. Here are some good articles/docs to get you started: * Official docs * Search like a boss with JQL * JQL: The most flexible way to search Jira Cheers, Matthias.

So, why don't you let your users choose the issue type instead of the select list? If you still want to do it, maybe someone else can jump in with more knowledge about Scriptrunner behaviours - if the desired behaviour is possible.

Are you talking about a customer creating an issue via the JSD portal? (You have added the label jira-service-desk-server). Or a user creating an issue via the usual Jira create action? If Jira: Why don't you let them simply choose the issue type directly? If JSD: You can configure your request types and map the issue…

Hi @Alicia Y, have you checked out the Portfolio docs about capacity? The docs explain: * Free capacity: Amount of free capacity after usage * Planned capacity: Original planned capacity The docs also explain the capacity view in more detail. How come the member's capacity in a week can be different? Have you checked how…

Hi @Alvin, you could write a ScriptListener which listens to the Issue_Updated event. This script could then check for your custom field and adapt the issue type accordingly. If you search for ways how to change the issue type with scriptrunner, you can also checkout this answer. Having said that, it is important that your…

Ah, the UI looks like you are using Jira Cloud. My instructions were for Jira server. In the Cloud, I also haven't found this setting so far.

Hi @Peter Smolders, @Alex Fox pointed you to the right location, I'm enriching it with some screenshots. You should navigate to Jira administration > System > Outgoing Mail. Then you should see a screen like this which shows you the prefix for emails: If you click on the edit link, you should end up on a screen like this…

Hi @betigolo, there are a couple of possibilities: * As @Nic Brough -Adaptavist- mentioned, clone the issue and convert it to a sub-task. * Exocet: You can create sub-tasks with fields already prefilled * Create on Transition: With this app, you can create sub-tasks automatically when you perform a transition. * And yes,…

Hi @Vasco Nunes, if I understand your requirement correctly, you are basically talking about SLAs (Service Level Agreement). There are a couple of SLA apps on the marketplace which offer this functionality, e.g. Time to SLA. I haven't tried it myself, but based on what I can see in the marketplace listing, you can define…

Hi @Dimitar I_ Dimitrov, it is possible to sync multiple projects in Jira A with one specific project in Jira B, however it is not possible to have one condition across multiple projects. You'd have to create multiple synchronizations between each project in Jira A and the one in Jira B. We've decided for this model in…

Hi @Patrick Russell, you're already almost there with your solution and the transition. You can simply add a global looped transition to the workflow by selecting as source state Any status and as target state Itself. Then you can apply the same logic you did before with the other transition. This way you get a button…

Hi @Lee Donovan, are you using Jira Cloud or Jira Server? The user management is quite different for the different deployments. If you use Cloud, check out the docs about removing/deactivating a user. If you use Server, you can follow these docs. As @Tom Lister mentioned, it is also important if you use the internal or an…

Hi @harish kumar chepuri, since you're talking about Jira Service Desk customers, I'd recommend to check the docs about managing customers if there is still a setting which prohibits this action. Please note that there are permissions on a global and on a project level - so you want to check both. Cheers, Matthias.

You are correct, @[deleted]. I'd also expand the JQL as you suggested.

Hi @Shamsher Khan, while @[deleted] is technically correct, there might still be a possibility to get what you need depending on your configuration. Do you also set the resolution field when you set the status to fixed? If yes, you could check the Resolution Date field which shows the date/time when the resolution was set.…

Hi @Weaselindia NA, first of all, you might want to ask more dev-related questions in the Atlassian Developer community. Having said that, I would also recommend to you the Jira REST API. Using this API, you could create issues, add comments or add attachments in order to migrate the data from your tracker to theirs. The…