Matthias Gaiser _K15t_ Community Champion

Hi @Fiona Young welcome to Atlassian's online community. @Sebastian's suggestion is a possible solution. For similar things, @jchu just posted an article about team mentions - and she also asked for feedback about additional team features you'd like to see. Maybe you want to contact her? Cheers, Matthias

Hi @Jeremy Seavey this article also gives you a (really short) description what you can do: * Prepare a full export of your backup with attachments using the Jira Backup Manager as per Exporting issues. * Import the backup generated above to your new cloud site as per Importing issues. * Delete any unwanted projects. *…

@Yash Doshi - you're right that we generally recommend to choose the centralized configuration if possible. The simple answer why we recommend that is we have access to both Jiras in one place and can directly map issue types, fields or workflows to each other. In the distributed configuration, the main difference is that…

Hi @Amir Abbasi, welcome to the Atlassian community. It's quite hard to tell what your problem is with the information you've provided. Let me ask you some questions to get a better understanding: * Can you please provide some context what you're trying to do? * Which Jira client do you mean? An app on your phone? a…

@Yash Doshi, I can't recommend you one - since I'm working for the team behind Backbone Issue Sync, but I can happily share some information with you about these scenarios: * With Backbone, you have two possible scenarios - they are explained in more detail in our docs - but in a nutshell it is:* If Jira A is able to reach…

Hi @Lars Blaschka, glad I can help. However, if you only increase it, the number would be only higher - so I'm not sure if that's what you want. I would rather recommend explaining your customer that you don't only track bugs in the service desk. Cheers, Matthias.

Hi @prabu m you can select which column you'd like to show when you click on the columns button on the right above the table. In your case, you should add the columns: "Time spent", "Original estimate" and "remaining estimate", I assume. See also the Atlassian docs for more details. Is that what you'd like to get? Cheers,…

Hi @Pavel Lyko I can't explain why it is that big, but I maybe this solution to control how big it should be displayed would help you. If you switch to the text view (at the bottom of the text area), you can include an image with a syntax like this. You can play around with the width number according to your preference.…

Hi @Lars Blaschka that's an interesting request which I've never seen before. Unfortunately, I don't think that this is possible. Here's a post where it is explained how you can modify the counter - so you could increase it from time to time to have it jumping in numbers, but I would refrain from decreasing it. Could you…

Hi @Nataliya Romaniv I believe there is no standard JQL way to fulfill your needs. If you have scriptrunner installed, you should be able to use the linkedIssuesOf function like this: project = "X" AND type = bug AND issueFunction in linkedIssuesOf("project = X AND sprint =Y AND type = story AND status not in (Z)") See…

Hi @Joe Dwyer, there are plenty of partners out there who are happy to assist you. In addition to waiting for people to jump on this thread, you could have a look in Atlassian's partner directory to search for a partner in your region. Cheers, Matthias. PS: I'm also working for a solution partner in Germany - but I somehow…

Hi @Vinicius Sousa, welcome to the Atlassian community. I want to point out that this community is mainly focused on non-dev questions. Your question would be better suited in the Developer Community: https://community.developer.atlassian.com. Having said that, please provide also some more information: * your error…

Hi @Mimi Hanim, I'm not sure if I understood what you tried already. Are you watching the page you're interested in? If you watch a page, you get notified of all the changes of the page. The type of the notification depends on the user settings you linked. And just to be sure about the emails: Did you configure a mail…

Ah, thank you for the pointer that they are on different servers, I was assuming you have both running inside the same Jira which would allow you this kind of integration. For different servers, I believe there is no standard way to do this. I can think of three possibilities to solve your request right now: * Migrate your…

Hi @[deleted], welcome to the Atlassian Community. The usual link structure is to add a "/wiki" to the end of your Jira url. So if your Jira instance runs on https://XXX.atlassian.net, try https://XXX.atlassian.net/wiki. It might be that your site admin (probably your Jira admin), has to approve your trial. Cheers,…

Hi @Desperado welcome to the Atlassian Community. What you describe is possible. You can use a board for Jira Service Desk and usual Jira tasks at the same time. What you need to do is: * create a new board (or reuse an existing one) * configure the filter so that it includes the JSD and Jira projects you like * configure…

Thanks for sharing your solution, @Manuel!

Hi @Árpád, @Petter Gonçalves explained a variety of different options. Another option could be that you migrate one of your Jiras, so that they're both in the same Jira Cloud instance. Then you could simply use the move functionality, Petter explained. Having said that, I want to thank you, @Petter Gonçalves, for…

Thank you for sharing @Chris Glynne. Are you using any third-party apps in Jira/Confluence? That might affect the solution you choose, because the data of the apps might need some migration as well. And depending on your usage of Jira/Confluence apps, I would want to migrate the one with less app dependencies.

Hi @PaoloDiBello, are you developing a connect app for Jira? The article you linked is talking about that. If you're simply developing a script, you can also authenticate via Basic Auth with an API token - checkout this article about it. Otherwise, here's the general guide about authenticating to the Jira REST API. Cheers,…

Hi @Manuel, unfortunately there is no standard way to do that. The feature request also is not very promising: CONFSERVER-30812. However, someone at that page suggested that his app Blog, Page and Template Tools is capable of doing that. Cheers, Matthias.

Hi @Chris Glynne, am I right that on your Jira instance you don't yet have another confluence instance in use? I'd suggest to ask the Atlassian support if they can move it for you. Cheers, Matthias. 

Hi @NancyB455, you've analyzed your problem very good yourself. There's not much too add. JQL does not treat field names case sensitive. This means if you have fields with the same name, Jira does not know to which field you are referring to. Please see also JRASERVER-59476 for a confirmation. I'd recommend to either: *…

Hi @[deleted], you mentioned you're using Backbone Issue Sync and that's the reason why you don't remove the fields from the edit screen as @Tom _Automation Consultants_ suggested. I'm working for the Backbone team and can tell you there is a way to use Backbone and remove the fields from the edit screen. You can configure…

Hi @Sandor Kocsis, the createmeta endpoint only returns all fields on the create screen. Could it be that the fields you are looking for are not on the create screen for that project? Cheers, Matthias.

Hi @Peter Nguyen, if the out-of-the-box settings described in the docs are not sufficient for you, there's no way around a special app for it. We in our company use Tempo Timesheets which definitely fulfills your requirements. Maybe some other people can share their experience as well? Cheers, Matthias.

I understand your requirements. One idea which came to my mind is that you could add a text custom field to your issues. You could call this field something like "comment for the management" and fill the content directly in the Jira issues (for all the ones where you need to comment). With the Jira issue macro, you could…

Hi @Yohan Trevoy, welcome to the community. Based on your tags, I assume, you are using Confluence and Jira. Do you know about the Jira macros in Confluence? You could use them to create reports which go into that direction: * Jira Issue macro: Here, you could show a table based on some criteria, e.g. all issues in the…

Hi @Clive Lancaster, are you using a next-gen project? If yes, please check if you added the priority to the fields for that issue type in the project settings. In my test system, I could also see the priority in the old, but not the new view. After I've added it to the fields, it showed up and was editable. Hope that…

Hi @Daniel, welcome to the community. The workflow triggers are for triggering transitions inside Jira and not for triggering actions when a transition happens. You should rather have a look at post-functions. I don't know of any out of the box creation, but you could create a branch via a script where you call Bitbucket's…