Matthias Gaiser _K15t_ Community Champion

The official term for JSD would actually be requests.. at least according to the REST API naming :)

Hi @Christopher Mudd, have you stumbled across these docs already? They seem to talk about the problem you're describing. Most likely cause is that your user does not have the Browse Users permission. The article describes how a Jira administrator can grant them in the global permissions. It also describes other problems…

Hi @Hugo There was an error in the community yesterday that answers were not showing for a lot of posts. Did you experience this issue only yesterday? Or already in the weeks before? Cheers, Matthias.

Great to hear that @40029564 And also good that you reported that back here so other people with the same problem know what to do.

Hi @40029564 welcome to the Atlassian community. I'm part of the team behind Backbone Issue Sync - and I'm sorry to hear about your problem. Did I understand it correctly that the problem with installation and uninstallation happens with multiple apps? Backbone Issue Sync and Xray? Does it work for any other app? Since it…

Hey @Tim Cox I've already replied in your other post. Simply contact our support team via support@k15t.com and we're happy to help. Cheers, Matthias.

Hi @Vlad Vulic welcome to the community. You‘re on the right track. Email handlers are able to solve that problem, check out Atlassian docs how to use them. If you need more features or flexibility, you could try the JEMH app. I believe there are also similar apps in the Atlassian Marketplace. Cheers, Matthias

@Falik_Sher - it seems that this issue is still open: https://jira.atlassian.com/browse/JSWCLOUD-17195 I suggest to leave your comment and vote there - that's the place where Atlassian's dev team acts on.

Hi @WasimBuden while I understand that you'd like to get help, please don't post the same message twice into the Atlassian Community. This way we can make sure to have less duplicates here and therefore it's easier for everyone to find the content they need. Have a look at the answer in your other post. Cheers, Matthias.

What guidance do you expect? The steps in the Upgrade checklist are really detailed and you can follow them along. It probably does not bring much value if someone copy pastes them over to the community. The checklist, for example includes a step checking the supported platforms which gives you the result that your…

Hi @PIT Solutions, the short answer: Yes, it is possible. Regarding the steps, there is a quite detailed explanation in Atlassian's documentation. This also includes an upgrade checklist. Did you have a look at them already? If yes, what additional questions do you have? Cheers, Matthias.

My two fellow leaders are asking the right questions. In order to help you a bit more, according to your error message, the severity in your Jira has the custom field id: customfield_21681 Now you need to know what type of field it is - is it a text or a select field or something else? That's influencing how you need to…

Hi @Vasiliy_Vedeneev I believe there is no easy way to do so. I can think of two possible ways how to get at least a similar result: * Look for a suitable marketplace app I've searched for Epic Report and it looks like maybe the Pivot Report app could give you at least a similar result * Build a table in Confluence If you…

Hi @keevo_tan there are multiple ways how you can create issues. According to your screenshots, you still have the old left-side navigation, you can simply click the + icon in order to create a new issue: Having said that, the Jira Cloud navigation is currently switching to a top-navigation, then you'll be able to create…

Hi @Titouan Launay, welcome to the Atlassian community. I'm sorry for the startup problems you encounter. The Atlassian community is a place where other Atlassian users try to help you with your problems. However, the problem you stated is nothing where another user has permissions to do so. You can try contacting the…

Hi @[deleted] can you be a bit more specific about the app you use? Is it this Version Sync app from the marketplace? Reading their documentation, I am guessing that you're not seeing it in some next-gen projects while you still see it for the other ones. Note:If no versions are visible in your next-gen project, you have…

Hi @Sonia Conde I recommend to contact the Atlassian Support. They should be able to help you regaining access to your instance. Cheers, Matthias.

You can see the minimum version always on top of the marketplace listing. Currently, this is Jira 7.0.0 for Backbone Issue Sync.

Hi @Danielle Cantrell while you mentioned that you don't need to sync the issues, you could still use an issue sync app for your use case. In its configuration you'd need to make some decisions like: * Which issues do you want to sync? Probably only completed issues. * How often do you want to sync? Since you don't want to…

Mine is Trevi Fountain. (photo from wikipedia: https://en.wikipedia.org/wiki/Trevi_Fountain) PS: Why are we all telling our secrets passwords to everyone? 🤔

Here's another offering from Stiltsoft: https://summit-confluence.stiltsoft.com/display/SA/Welcome+to+StiltSoft's+Virtual+Booth

Hi @MANISHA KAUSHIK I can think of two possible approaches how to tackle that situation. * Use an issue sync app You can use an issue sync app that will synchronize your issues from one Jira instance to the other and keep them in sync. That way, you have the usual overview of all your Jira tickets in that instance. * Use…

Usually at summit a lot of discussions and conversations happen at the various booth locations. If you don't want to miss these conversations this year, you can visit the sponsor areas tomorrow and use the chat in order to talk with the vendors, discussing your use case. If that time(zone) is not suitable to you, reach out…

Hi @rcortes it would be great if you elaborate a bit what you actually want to do by connecting two Jira instances. Some ways how I could understand your question are: * You want to link an issue from Jira A to Jira B In order to do so, you can connect the two Jira instances via an application link as @Boris…

I just wanted to add some details on the solutions @Mikael Sandberg already mentioned. Access one project in your Jira instance Make sure that your permission scheme does not grant any logged-in user the Browse project permission. You can further use project permissions to control what everyone can do. If you open up your…

I'd suggest to ask Atlassian's support directly - or maybe someone else has an idea?

I'm sorry, but I'm not an expert for the Veracode integration. You can checkout their docs or ask their support team directly.

Hi @[deleted], I can't explain it why it happens, but maybe I have some pointers for you to get to a solution: * Did you try to check the field with the Admin Helper? Does it show any problem? * Is the field a usual text field added via the Jira UI? Or is it a field provided by a third-party app? * Can you still view this…

Hi @Vincent, components and versions can be created by project administrators due to Jira's permission model. More specific someone needs to have the "Administer Projects" permission in order to do so, see also managing project permissions. You could simply not give anyone project administration permissions if that works…

Hi @Varun Nedumaran based on the information you provided, your Jira looks compatible with Veracode Integration for Jira. I know, there have been some troubles with UPM (Jira's universal plugin manager) recently. Does it work if you download the app directly and upload it in your Jira? Cheers, Matthias.