Matthias Gaiser _K15t_ Community Champion

Hi @[deleted] if you search for a way to do it without an additional app, I'd recommend to checkout Jira Automation to see if that meets your needs. However, that would be quite some manual work. That's why I would encourage you to check out the various issue sync apps on the Atlassan Marketplace. I'm part of the team…

Hi @Shari Barchus can you check if your browser allows cookies? Here's a link which explains how to check it for different browsers. Cheers, Matthias.

It's hard to really decide for a certain cartoon, but what comes to my mind are the three little ducks Tick, Trick and Track (as Huey, Dewey and Louie are called in German). I've always loved their wittiness and cleverness - how they had a lot of jokes on their mind but also had great ideas inspired by their "schlaues…

We're working on a concept for it for C2C. 😁

@Jack Brickey, for Server <> Server or Server <> Cloud synchronizations, Backbone offers another license model where you don't need to install something on the other instance. It's not there for Cloud <> Cloud synchronizations though.

Hi @Alexandre Moulin like the others said, you'd need an extra app to do so. To get a more comprehensive list of the different apps for this use case, search for 'issue sync' in the marketplace. With these apps, you can configure which issues, public or private comments, status should be synchronized. Additional app data…

Yeah, I know. This can happen. Ideally your workflow is configured that way that when an issue is transitioned to an end state, the resolution is set (via a screen or a post-function) and when you move it out of an end state you would clear it again via a post-function. But this is not the case for all project setups.

Ah, I didn't think about that. But thinking about your use case again. Why don't you filter for the resolutiondate field? When an issue is done in Jira, it should usually get a resolution which will set its resolutiondate field, so you could write a JQL like: resolutiondate > "2022-09-07" 

btw: you might want to redact your email address from the screenshot you've shared.

That sounds like a good idea. I also think you should go for status category then. AFAIK, the status category always needs to be filled for a status.

It depends what you're trying to express. As you might know when you create a status you can assign it to a statusCategory, e.g. Done. So if you search for a statusCategory, this might contain multiple statuses, e.g. Resolved, Closed, Done and not only the Done state. So that's up to you what you want to filter for.

Thank you for sharing your solution @Hiroshi Nishio In case you didn't know, you can access the list of all status in a JSON format which contains also the status id, e.g.: https://ecosystem.atlassian.net/rest/api/2/status

I'm afraid that this goes beyond my commitment to my voluntary community work. If you try it yourself, I'm happy to help with some concrete questions. Or alternatively, you can ask a Solution Partner to help you setting this up. You can find a suitable partner via Atlassian's partner directory.

Yes, you're right 😁. You could take the meta data of the result to page through the results. Here's an example result: { "results": [], "query": "", "total": 7, "pageNumber": 1, "lastDeterminedPaged": 1, "totalHasBeenDetermined": true, "resultsPerPage": 50, "pageRange": 5 } I'd assume you can return the next page by…

I agree, @Hiroshi Nishio. But I'm afraid, I can give you any other tips. I'll ping some others for advice.

Hi @Fabian Duft I'm not too much involved with the DB query parts because I like to interact on a higher level, the REST API, usually. However, after analyzing JSM's page to view the customers, I've extracted this REST call from there - maybe that works for you as well?…

Hi @E Hanumanthu you'd first of all need some solution which can react on the event that a Jira issue has been created. My first choice would be Jira Automation here, esp, when you're not that deeply technically involved. If you use Jira 9.x and above, this has been merged into standard Jira functionality. If you use…

Hi @Hiroshi Nishio I've verified your JQL statements on my instance and they work properly. status changed TO "Done" AFTER "2017-11-28" You can double-check the history on your issue again - other than that, I'm not sure what the problem is. On Server/DC, I'd say perform a reindex, but that's not available on Cloud.…

Hi @최창환 welcome to the Atlassian Community. In addition to Brant's reply, I'd suggest contacting the support of the vendor. They'd know better what to do. Cheers, Matthias.

Hi @Sohail Khurshid no, for Jira Cloud (and Data Center), it is different. As long as you have a valid subscription, you can keep using all features of the app. If you don't have an active subscription anymore, it's up to the specific app what they still want to allow but most vendors stop the main functionalities of their…

@HP - nice that you've found the article in our docs. I've also rephrased that help article as an article for the Atlassian Community. If you have any feedback what you improved/changed which might help other people, I'd be happy if you comment on the article.

@Raabe Tatiane Barbosa (DHL Supply Chain) as @Mark Segall pointed out on your other post, you can also create an additional rule to keep your issues in sync which could look like this. This assumes that you have created an issue link when you initially cloned the issue. * TRIGGER: Issue Updated * BRANCH: linked issues…

@Raabe Tatiane Barbosa (DHL Supply Chain) I've seen that you've posted the same question here as well. I kindly ask you to not duplicate content so that the people answering questions here don't waste time when they answer a question which is already answered somewhere else.

Fyi: If this answer solved your problem, it's best to accept the answer so that other users can find it easily in the future.

@Arnd Layeras a marketplace partner who also has to deal with all these different project types and feature sets, I feel with you. What I can say, that I'm part of a focus group working on a new workflow editor which is inspired by the team-managed workflow editor and aims to bring over the simplicity and usability of the…

Oh, while searching for some information, I've stumbled across this article which mentions some reserved characters which actually might be your problem: The following characters are reserved characters and can not be used in JSON and must be properly escaped to be used in strings. * Backspace to be replaced with \b * Form…

Yes, indeed, you can filter/sort/export custom fields. They're quite flexible in their usage. The one downside might be that, unless you're using team-managed projects in Jira Cloud, you need to have Jira administration permissions in order to create them.

Hi @Rune Rasmussen I'm afraid I can't help you what you might be doing wrong, but I'm definitely recommending to contact the Atlassian Support. I'd say for two reasons: * If it's an error on their end, they can tell you and maybe fix it for you. * If it's an error on your end, you can directly let them know that they'd…

Hi @NTNT I don't have much experience with SIL Scripts, so I leave that for someone else to answer, but I wanted to throw in Jira Automation. I like to use it personally for its simplicity. Wouldn't this also work for your use cases? Cheers, Matthias.

Hi @Mouna Hammoudi I'm not sure if I got your full use case, but maybe I can ask some questions or give you pointers to help you. In the script, you perform a transition - will this trigger the same postfunction to be called? If yes, make sure that you properly exclude this post function (by removing it from the transition…