Marlon Aguiar Atlassian Team

For reference, this is the bug report: https://jira.atlassian.com/browse/AOD-6541

Hi LeeC, This is actually being caused by a glitch in the latest OnDemand relase, I ask you to open a support ticket at support.atlassian.com so we can fix this for you! We'll wait for your ticket. Regards, Marlon

Ben, what's the URL you are using to access it? The correct URl shoud be: https://example.atlassian.net/secure/admin/views/ExternalImport1.jspa This URL shouldn't give you any errors. If you still have errors those please open a support ticket at https://support.atlassian.com so we can investigate further. Regards, Marlon

This problem is being caused by a known bug in OnDemand: https://jira.atlassian.com/browse/AOD-6317 There are some workarounds listed on that bug report, I strongly recommend you to check those to see if they solve your problem. A fix for that bug has already been found and it should be deployed in OnDemand soon. Hope this…

Glad to help Rob! Cheers, Marlon

Hi Rob, I believe you might have been affected by a recent bug introduced by a Chrome update released on July the 30th. Problem is being caused by the Chrome's Google Tag assistant plugin and disabling it should solve the problem. This is the bug report: JRA-34152 Hope it helps! Regards, Marlon

Dark Features are new features of JIRA that the Development Team sets free for some customers to try on in OnDemand. After some time dark features become new features that will be available on the next version of JIRA. The jira.product-growth-issue-view (if I'm not mistaken) adds the functionality of seeing the issue…

I believe you're being affected by the bug reported here: https://jira.atlassian.com/browse/CONF-28564 On this bug report there are a couple of workarounds available, could you try those out to see if they work out for you? Please vote for the bug report and add a comment on it to increase the awareness of the problem.…

Hello there, That's definitely possible, to do that you'll have to follow the instructions listed on the following page: Importing Users Hope it helps! Regards, Marlon

Hi Kathi, This is being caused by a recent Bug in JIRA OnDemand: https://jira.atlassian.com/browse/JRA-35519 I recommend you to add yourself as a watcher to that ticket to receive further updates. A fix should be deployed in OnDemand by the end of the week. Hope this information helps. Regards, Marlon

Hi Piotr, Yes as long as he still included in any groups/project roles for the notification scheme on the project he would still recieve notifications. In order for a user not recieve any notifications the best thing would be to remove it from all groups. Hope it helps! Regards, Marlon

Hi Dominic, We have an open improvement request for user to be able to change their calendars color coding, the report can be found here: TEAMCAL-364. I strongly recommend you to vote for it (so it increases it's priority), add yourself as a watcher (in order to get updates) and if you have the time please add a brief…

Hi Bianka, This was introduced in Confluence 5 and unfortunately there's no available workaround for OnDemand users at this time (other than making the logo smaller to fit the round space). I recommend you to read the bug report that was raised regarding this : https://jira.atlassian.com/browse/CONF-28275 I also strongly…

Hi Ben, Like Bhushan said there's no option avaliable, and unfortunatelly since you are using OnDemand you won't be able to use that plugin as well. I strongly recommend you to vote for the bug report since the more activity it gets the more likely it is to be implemented! Regards, Marlon

Hello there, Could you check the delay set on your Incoming Mail Handlers? JIRA by default checks for email every minute, but that setting can be changed and it could be set to a larger time delay than the default value. You can check that on https://example.atlassian.net/secure/admin/IncomingMailServers.jspa If the delay…

Hi Jed, Is the Agile link still avaliable? License updates sometimes might take a while, if you still have Greenhopper avaliable I recommend you to open a support ticket on https://support.atlassian.com so we can investigate why has the license not been updated and, if comes to the case, update it manually for you.…

Hello there, Uploading plugins is a Restricted Function in Atlassian OnDemand, so unfortunately you wont be able to do it. The only available languages in OnDemand are English, French, German, Spanish and Japanese. Hope this information helps! Regards, Marlon

Hi John, I personally believe this is a great idea, but unfortunately I don't think there's an available option to configure this. I've searched jira.atlassian.com and could find this improvement request regarding it: https://jira.atlassian.com/browse/CONF-27845. I recommend you to vote for it to improve it's priority and…

Hi Robert, You are correct indeed, this is the report regarding your specific problem: https://jira.atlassian.com/browse/TEAMCAL-431 Regards, Marlon

Hi Robert, This behaviour seems to be caused by a bug in Team Calendars, we have a bug report opened regarding this problem: https://jira.atlassian.com/browse/TEAMCAL-1410 I strongly recommend you to vote for it (so it increases it's priority), add yourself as a watcher (in order to get updates) and if you have the time…

Hello Rachel, This is a fairly common issue, as a starting point I recommend you to read this two documents as they explain different ways to remove spaces via the database: https://confluence.atlassian.com/display/CONFKB/Unable+to+Delete+Space https://confluence.atlassian.com/display/CONFKB/How+to+Manually+Delete+a+Space…

Hello Gabriel! There's an open improvement request regarding this, I strongly recommend you to vote for it since the more activity it gets the sooner it will be implemented: https://jira.atlassian.com/browse/AOD-5311 Regards, Marlon

Hi Joel, I'm aware this is an old question but there are still a lot of people that need this. The current improvement request regarding this is being tracked here, I recommend everyone who needs this to vote for it: https://jira.atlassian.com/browse/JRA-21293 The known workarounds in this case are listed here:…

You're welcome Jorge! This is the improvement request I've mentioned: https://jira.atlassian.com/browse/AOD-3976 Marlon

Hi Jorge, Currently there's no way to connect to local Gitlab repositories in OnDemand. The only way to link Git repositories in JIRA OnDemand is if they are hosted in Bitbucket or Github, and that integration will be achieved using the DVCS connector plugin. A second option would be linking local Fisheye and Stash…

Hi Mike, Make sure you have removed from your project's workflow a property on the Closed step that does not allow editing closed issues. That might be why you cannot change your assignee and reporter. Hope this helps. Regards, Marlon

Hello Neil, This could be because a lack of the View Issue Source Tab permission (also called 'View Version Control' in previous versions of JIRA) on the Permission Scheme configured for your project, if users don't have that permission they wont be able to see the Commits tab. It could be also caused by a problem on the…

Hi Robert, Inserting HTML in Confluence OnDemand was removed due to security concerns and it's currently listed on OnDemand's Restricted Functions page. If you really need to use HTML the solution would be indeed going to a Installed self hosted instance. Hope it helps! Regards, Marlon

Hi Ben, the syntax seems to be correct, are you able to open that issue via the UI using the bniemietz@enfocussolutions.com username and password? A 401 error could indicate a problem with authentication, make sure you're using the correct credentials. Hope it helps! Regards, Marlon

Hello Andy! On JIRA's default workflow theres a Condition on some transitions that says "Only the assignee of the issue can execute this transition.", I believe this is the condition that's causing you problems. If you edit your workflow to either remove the condition from those transitions or add new users or groups on…