Marlon Aguiar Atlassian Team

As an initial troubleshooting step for Rovo Agents used within Automation workflows, I recommend logging the agent output. To do this: * Add a Log action at the end of your workflow * Include {{agentResponse}} in the log output field * Check the results in the workflow execution logs This will help you see exactly what the…

Hello there, You could try allowing through your firewall the IP ranges used by OnDemand, those are listed on the following page: IP address range used by OnDemand Hope it helps! Regards, Marlon

Hi Stef, Only the backups generated by you using the Backup Manager, which are stored temporarily on your instance and are cleaned up overnight, all other backups generated by us for recovery purposes are not counted towards your limit. Regards, Marlon

Currently there's no way customers can see their used space in OnDemand, this is something Atlassian is working on and we have improvement request regarding it here: AOD-2770 I ask you to vote for it so it increases it's priority! Currently you can request that information via a support ticket. Hope this information helps!…

Hi MrBlueSky, No you can't unfortunately, that's listed on the OnDemand Restricted Function page: https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand There's a improvement request regarding this here: https://jira.atlassian.com/browse/AOD-1837 I strongly recommend you to vote for it (so…

Hi Peter! Currently not, but there is an open improvement request for that to be added to Sourcetree: https://jira.atlassian.com/browse/SRCTREE-1174 Please vote for it to increase it's priority and also add yourself as a watcher to get updates! Hope this information helps :) Cheers, Marlon

Hi Steve, I realize this is an old question, but it's still relevant nonetheless. I don't believe this is currently possible, but it would be a great functionality to have, so I went ahead and created a New Feature request for this to be implemented: https://jira.atlassian.com/browse/JRA-34509 I strongly recommend you to…

Hi Alexandra, Greenhopper boards are composed of JIRA issues, so if you delete the board the issue data will not be lost. If you want to create a Scrum board with the issues you previosly had on a Kanban board all you have to is to create a new Scrum board and select the project/filter of the respective issues you had on…

Hi there Paul, You'll have to set your homepage at the General Configuration menu, this document explains step by step how to do that: https://confluence.atlassian.com/display/DOC/Configuring+the+Site+Home+Page Hope this information helps! Cheers, Marlon Aguiar

Stefan, thanks for pointing that out! JIRA OnDemand has a set of restrictions that differ from JIRA standalone (those are outlined here: https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand) and Atlassian is currently looking into ways to make that more transparent to users. In face of…

Hi Stefan, Unfortunatelly due to some limitations OnDemand is only avaliable in English, this page explains that in further detail: https://confluence.atlassian.com/pages/viewpage.action?pageId=253231622 There's also a improvement request regarding this here, I strongly recommend you to vote for it so it increases it's…

Hi Hugo, unfortunatelly in OnDemand the prefix is not configurable, that's listed on our Restricted functions page: https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand Hope this helps! Regards, Marlon

As it happens there's no built-in way to do this in OnDemand, and users cannot setup Services as that's part of the Restricted Functions in Ondemand. There is an way to perform this using external scripts, but that's unsupported. For an example of such scripts check this KB article here: Automatic backups for JIRA OnDemand…

Hi Erik, Yes, adding addons is part of the Restricted Functions in Confluence OnDemand, I refer you to this document where you can see all restricted functions in OnDemand https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand Hope this information helps! Kind Regards, Marlon Aguiar

Hi Shreena, This problem with the Blog Post macros is being caused by a known bug introduced in the latest upgrade of OnDemand, that bug is being tracked here: https://jira.atlassian.com/browse/CONF-29038. Unfortunately there's no workaround currently available, but the good news is that our development team has already…

Hi Brittany, We have seen some similar reports such as this one, would you mind opening a ticket on support.atlassian.com so we can further investigate this? There's a workaround available as well that might apply to your case. We'll wait for your ticket. Regards, Marlon

You could have the Auto Transition Listener from the Jira Toolking Plugin configured, and that could be causing this. Can you check your listeners configuration? Just choose the cog icon at top right of the screen, then choose JIRA Admin. Then choose System > Advanced > Listeners (tab) to open the 'Listeners' page.…

Hi Steve, I strongly recommend you to open a support ticket so the Bitbucket support team can further troubleshoot your problem. Just go to support.atlassian.com and when creating the ticket select the Bitbucket Support project. Hope you have success in retrieveing your data. Best regards, Marlon Aguiar

Hi Michael, In order to do that you need to check on the workflow assigned to your project what are the Conditions set for your workflow transitions, by default JIRA as a condition set that says "Only the assignee of the issue can execute this transition." If you remove that condition or add more people to it you should be…

Hi Eduardo, You can use CSV importer (bundled with JIRA) to import worklog from Excel (which you need to save first into CSV format) directly to JIRA. This procedure is documented at https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV (see Importing Worklog section). Hope this information helps! Cheers,…

Hi Sandhya, You should be able to re-enable your repositories by going in your Admin panel in Fisheye (/source/admin/), then on the left side menu click on Repositories under Repository settings, search for the stopped repository, click on the cog icon on the right of it and finally on Start. After that you should see your…

Hello there! If you're using self installed JIRA you can use a plugin such as the Git Version Control Viewer, but if you are in OnDemand you are restricted on using either Bitbucket or Github or integrating a local Stash or Fisheye install using Application Links. Hope it helps! Regards, Marlon

Hello there, Have you tried rasing this question on the Timesheet issue tracker? https://bitbucket.org/azhdanov/jiratimesheet Andriy Zhdanov who's the time sheet developer should be able to assist you further on this one. Hope this info helps! Regards, Marlon

Hi Stéphane, I reallize this is an very old question, but still applies today and can help other users. In order to be able to create test sessions, one must have the Assignable User permission for the project selected when creating the session. Hope this information helps! Cheers, Marlon

Hi Hans, Unfurtunatelly this is a known problem and the bug report is being tracked here: https://jira.atlassian.com/browse/JRA-31874 I strongly recommend you to vote for it (so it increases it's priority), add yourself as a watcher (in order to get updates) and if you have the time please add a brief comment so the DEVs…

Hi Huw, You need to use the local JIRA password of your users to authenticate via IntelliJ connector and not the Google's Account password. If you don't know what is your local user's password is you might need to reset it. To reset you users JIRA password go to Users…

Hi Steve, I don't believe this is currently avaliable, so I recommend you to check the Bitbucket Issue tracker for simmilar requests (https://bitbucket.org/site/master/issues), if no such one exists just create a new one and the Bitbucket Dev team should will update it shortly. Hope this helps. Regards, Marlon

Actually this is a recurrent complaint, Atlassian is working to speed up the process from their side but on Amazon's end is still takes about 8 minutes to start up the instance. There's a improvement request open regarding this here: https://jira.atlassian.com/browse/BAM-13111 I recommend you to vote for it and a add a…

Hi Lee, You will have to log in JIRA and reset the login attemps from the l.e user, also double check if the password for that user hasen't changed and is misconfigured on VS connector, this could be why the error happened in the first place. Hope this helps!! Marlon Aguiar

Hello there! I believe this page will help you adding Team Calendars to your OnDemand subscription: http://www.atlassian.com/licensing/team-calendars#ondemandsubscriptions-1 Hope it helps! Regards, Marlon