Mike Corsaro Atlassian Team

Hello! Are you using Windows, or Mac? If you're using Windows: * Try removing and re-adding the account + credentials * Make sure git is up-to-date, and that the git-credential-manager-for-windows is up-to-date * If none of those work, try re-adding the repository using SSH (add the SSH keys to github, and be sure to…

Hello! You should be able to do this by clicking "Discard" and selecting "Reset All". That should remove all pending file changes assuming you have not commited anything on your current branch.

Hello! It sounds like a system file might be corrupt (the only result I could find on the internet references text and font files). Could you try the steps listed here? Thanks!

Hello! Does the remote branch appear in the sidebar under "Remotes"? If it doesn't, could you try and run "Fetch" and see if it appears? If none of that works, you can also manually pull by clicking "Terminal" and typing git pull origin THE_REMOTE_BRANCH_NAME (Note: if your remote name is not origin then you'll need to…

Hello! I suspect this is a weird disk access lag issue. You can reduce the amount of disk I/O for Sourcetree by doing the following: * Open Tools > Options * Uncheck "Refresh automatically when files change" * Check "Refresh when application is not in focus" * Uncheck "Check default remotes for updates" To help investigate…

It's been fixed in 3.1.3 which is at 25% in our progressive rollout. You can also manually download it here.

Hello! It looks like .NET 4.7.2 does work with the Win10 1607 LTSB release. Would it be possible to get your admin to allow the update? Thanks!

Are you sure PuTTy is running and has your SSH key loaded? You could also try cloning via the command-line (make sure git-for-windows is installed first!): * Open the command-prompt in the directory you wish to clone in * Run 'git clone https://github.swarthmore.edu/kwang2/bis/` * See if that works, or if it also gives you…

Ah, yeah that's a very old version of Git (the latest version is 2.21.0). Using embedded git shouldn't cause any problems -- we include that as a feature for this exact reason 😊

Odd -- could you open the process viewer (Tools > Process Viewer...), try the action again, and see what it outputs? Thanks!

Hello! Do you mean "stree_gri.exe"? I'm not sure there was ever a "stree.exe"?

Hello! This looks like it could be a problem with anti-virus preventing the file creation, or the file path miiiight be too long -- have you seen issues like this before? As a work around, you can also try to use the command-line and copy-paste the first line of that output into your console (you'll need git-for-windows…

Hello! Is there any chance you're using a 4K monitor? If not, do you have any anti-virus that's known to cause issues? Additionally, collecting some performance logs would help: * Open the slow repository * Go to "Repository > Benchmark Repo Performance" * Upload that file and link it here Thanks!

Not sure why your credentials are not working. As a fall-back you can switch to using SSH using the following directions: https://confluence.atlassian.com/sourcetreekb/generate-and-load-ssh-keys-into-sourcetree-with-putty-790629663.html Make sure you add the public key into Bitbucket, and make sure you change the remote…

`C:\wamp\www\palsagency` is the path of the repository, right? It's possible that git is on the "approved applications" list, but Sourcetree isn't so when git is run from it your AV might get confused. I assume you're using the latest version of Sourcetree? Could you tell me the current version of git and if you're using…

Hello! Could you try setting your default browser to Firefox, and then restart the Sourcetree installation process? Additionally could you make sure you have javascript enabled? Thanks!

Hello! Could you try installing using the Enterprise installer and see if that fixes the issue? Thanks!

Hello! Looks like your credentials might be out-of-date. You can solve this by doing the following: * First, make sure you're using the latest version of git and Sourcetree * Open Tools > Options and navigate to "Authentication" * Find the account associated with that repo (SolarJonathan) under "Accounts" and under "Git…

It looks like git isn't able to access the files in the repository -- do you have anti-virus or anything like that installed that's known to cause issues with programs attempting to access your filesystem?

(this comment specifically: https://jira.atlassian.com/browse/SRCTREEWIN-11421?focusedCommentId=1955977&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1955977)

Hello! This is probably an issue with the git-credential-manager for windows. Could help me with some more details? * Which version of Sourcetree you're using * Which version of Git is installed (check under Options > Git) In the meantime, try upgrading your version of the git-credential-manager for windows or download a…

Ahhh, okay I understand now. You should be able to more easily open the file by: * Right click on the file, and select "Show in Explorer" * The file should now be revealed in Explorer * From there, Right Click on the file, select "Open With" * Expand the "More apps" button * Select Notepad As an alternative, once the file…

As a work-around, you can choose to use SSH as the authentication method as well -- it typically doesn't have these problems. This article may be of help. Make sure the GCM is up-to-date.

Hello! This might be a problem with the git-credential-manager for Windows. Could you go to "Tools > Options > Git" and post everything under the "Git Version" area, and also let me know which version of Sourcetree you're running (Help > About)? Additionally, you can try to login to Bitbucket in Sourcetree by changing the…

Hello! Looks like Sourcetree isn't able to find the repository. Can you verify that the repository exists in Github by copy+pasting that URL (the 'blah' not found part) into your browser?

Hello! Could you try updating to 3.1 and see if that fixes the issue? If not, could you report back with the Bugsplat crash ID so we can investigate? If you're not able to obtain that, could you email me (mcorsaro at atlassian dot com) the following file or upload it somewhere:…

Additionally, could you send me the entire crash log file (upload it somewhere or email it to mcorsaro @ atlassian dot com)? Thanks!

Hello! You don't need to open files in Sourcetree -- you'll primarily use it for versioning your files. Could you provide more context as to how your instructor wants you to open those files? A screenshot would help! Thanks!

None of those logs really help much -- if the install failed then it's not surprising that it wouldn't work when you tried to run it. What did the message from the installer say? You can also try running the enterprise installer and see if that helps. Not that it should really matter that much, but running Win7 in a VM on…

Hello! At first glance it appears that properly supporting this in Sourcetree’s UI would require more complex authentication interactions. We've taken a look at supporting Yubikeys in the past: it was a bit more complex than we expected and we didn't have much data about how users utilized Yubikey authentication. So for…