Mike Corsaro Atlassian Team

Can you check the version of git that is installed? Open "Tools > Options > Git" and scroll to the bottom. Do you have any specific anti-virus or anything significant that might be preventing Sourcetree from finding git?

Hello! You don't have to do anything once the git-credential-manager-for-windows (GCM) is installed -- git will automatically find and use it for you. Do both machines now have the latest GCM, and have you tried to clone on the problematic machine after upgrading the GCM? Note: if you get a prompt that looks the same as…

Hello! We don't officially support environments like that.... however in the next version we are now saving registration/user account data in the user's roaming AppData folder which I believe should persist when users login. The next version is currently in beta but I expect it to be released in the next few weeks. You can…

Hello! This probably has to do with any of the following: * The path to SSH is not the same as the other machines (check environment variables) * The SSH key info is being saved to .gitconfig in another location (I think the way git feeds SSH info to git is different than just running ssh -T). Run the following command to…

Hello! Could you try installing git for windows manually? I suspect that there's something odd about your system-wide environment variables, or Sourcetree is not being allowed to access the "C:\Users\USERNAME_HERE\AppData\Local\Atlassian" folder which is where the local version of git is installed.

Hello! Could you try using a different browser? Sourcetree handles the registration callback by listening to "localhost" on port "34106". Could you verify that IT or antivirus allows this communication to happen on that port?' If you're not able to get that working but have a machine that was able to install successfully…

Hello! We added this restriction due to a security issue discovered a few months ago. As a work around you'll need to use the Terminal (just click the terminal button) and you can use the git-flow commands from there. Sorry about that!

I don't have much expertise around using SVN inside git so you'll want to read a bit about it. We have a guide to help walk you through it here.

Hello! It sounds like the open tabs are not being saved to disk -- could you do the following for me? * Open Sourcetree and open some tabs * Close Sourcetree * Find the open tabs file under "C:\Users\USERNAME_HERE\AppData\Local\Sourcetree\opentabs.xml" * Check the contents and see if your tabs got saved If they got saved…

Hello! Can you make sure you have write permissions to AppData/Local (verify your anti-virus isn't stopping the install), and make sure you have the latest Windows updates? If that doesn't work, could you try using the Enterprise installer? Thanks!

Hello! Have you tried switching to using PuTTY/Plink for SSH rather than OpenSSH? You can change it by going to "Options > General > SSH Client". I've found PuTTY to be more stable on Windows and easier to use as well.

Hello! This might be an issue with your remote server, but it also might be an issue with your SSH agent -- could you try some of steps in this answer and see if it works for you?

Hello! Please make sure you have the latest version of Sourcetree installed, as well as the latest version of git-for-windows (assuming you're using windows). When installing the latest version make sure you check the box labeled "Install the git-credential-manager-for-windows". Then, restart Sourcetree and try again.

Hello! Sourcetree doesn't currently support SVN (we only support git svn).

Hello! Sorry about that -- we've released a beta of Sourcetree 3.2.0 that contains the fix, and even includes a dark theme. We expect the beta to have a general release in the next few weeks, but fill free to signup and give it a try in the meantime.

Apologies for the delay -- we've been really busy lately. It appears the author of the project isn't maintaining it anymore so for now you'll just have to disable CSS. There's a new beta releasing today that doesn't have the fix in it, but I do have one ready that will be in the next beta or final release.

Hello! This should now be solved as it was an issue in Bitbucket. Thanks!

Hello! It looks like your team is using Bitbucket Server. Try using that and using the URL your team has for Bitbucket. If that doesn't work you can just click "Bitbucket" and signup for an account. Once you do that you can copy that URL on the webpage and paste it into the "Clone" tab.

Hello! Could you provide more info? Which OS are you using? Where are the repos stored? Thanks!

Hello! I'll have to circle back on the security sub mailing list question, but in regards to Sourcetree requiring a Bitbucket account: * The Bitbucket account is only used to verify users -- we do not send any personally identifying data to our servers* Once you sign in you won't need to refresh credentials or anything…

Hello! We don't currently support the latest version VFS but we're hoping to release the 3.2 update within a few weeks with support. Sorry about that! It's a hack/not a great work around, but if you build your own version and change the version string to gvfs rather than vfs then it will work.

Could you check if the setting "Allow Sourcetree to modify your global Git and Mercurial config files" is checked under "Options > General"?

Hello! Apologies for the issue but it should now be resolved. You can read more about the incident here.

Hello! Apologies for the issue but it should now be resolved. You can read more about the incident here.

Hello! Apologies for the issue, but it should now be resolved. You can read more about the incident here.

Hello! Apologies for the issue, but it should now be resolved. You can read more about the incident here.

Hello! This is currently a limitation of Sourcetree, however you should be able to still download repos from any account by using the "Clone" screen after opening a new tab. Sourcetree will prompt for credentials and everything should work fine. Alternatively you may add multiple SSH keys (via putty) which will prevent…

Hello! You can inspect the git commands run by using the built-in Process Viewer. You can find it under "Tools > Process Viewer". It will show you the commands that have been run (make sure you open it before running the command).

Hello! I'll need a bit more info to help -- are you referring to all repos being opened in tabs on startup? Or are you referring to the bookmarks page?

Hello! If you're new to Sourcetree and Git, then I'd highly recommend checking out some of the getting started guides: * Learn Bitbucket with Sourcetree (if you're using GitHub it's very similar -- but just replace the bitbucket steps with github) * Github and Sourcetree guide (this one is a little out-of-date but the…