Mike Corsaro Atlassian Team

Hello! .Net Framework 4.7.2 supports the following OS versions: * Win 7 SP1 * Windows 8.1 * All updates of Windows 10 after the Anniversary update (2016) You'll need to upgrade to one of these to continue using Sourcetree. Do you know which version of Windows you're on?

Ah, okay! For the "root url" you only need the base URL.... so if your repo URL is: https://mike@stash.atlassian.com/scm/sourcetree/master.git then the root URL should be: https://stash.atlassian.com You only need to put in the base address of where your Bitbucket Server instance is, not the whole repo URL.

Hello! I assume you're trying to connect to Bitbucket Server? Could you post a screenshot of the window you're inserting the info into? This will help me figure out what the issue is. Thanks!

Odd... okay, try this: * Uninstall Sourcetree * Delete the entire folder "C:\Users\<username>\AppData\Local\SourceTree\" * Make sure you have the latest version of .Net installed (4.7.2) * Try and reinstall Sourcetree

Hello! I'm not sure how another user's credentials are being used on your machine, but I'd recommend removing the remote account via the "Tools > Options > Accounts" menu, and then try re-adding your account.

Could you upload your log file? On Windows, the Sourcetree log file is located at: C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log

We don't often see users using a custom SSH agent, but I'll file a ticket to add support. I'd also recommend filing a ticket on the Git for Windows repo to ask and see if they're willing to upgrade the current openssh version.

Are you using Embedded Git, or System Git? And are you using OpenSSH, or Putty? Additionally, I would try replacing "ssh-agent.exe" in the current git install with your new one.

Hello! Could you make sure your PATH environment variable is set to the location of your SSH agent? Sourcetree uses that setting to find the SSH agent to use.

Hello! Sourcetree 2.5.5 and above only supports Windows 10 on builds 1607 and higher, Win 8.1, and Win 7 SP1.

Hello! Could you please try the steps listed in this answer? Thanks!

Hello! I suspect this might just have something to do with Unreal. Could you try diffing the first file in an external editor and see what the changes are? Alternatively, running "git status" (click on the terminal button and just type that in) will let you know if git is reporting the changes, or if it's an issue in…

Hello! It looks like you're actually not on a branch, but on a detached HEAD. To fix this: * Create a new branch from where you are right now and name it something like "tempbranch" * Switch back to your master branch * Merge "tempbranch" back into the master branch

Hello! This sounds an issue with anti-virus or something like that. You can check and see what Sourcetree is doing during the clone with the Process Viewer: * Open Sourcetree * Click "Tools > Process Viewer" * Try and clone again * Observe what's happening in the process viewer, and reply to this with the info.…

Hello again! This issue will be fixed in the next release. For now, you might be able to work around this issue by replacing the "@" in your username with a "_"

Hello! This should be possible using .gitattributes. I assume your workflow is to merge from dev to prod? If so, you can use something like this to achieve that.

Hello! What are the changes in the files? Are they whitespace changes? A screenshot would help.

Hello! Looks like a file got corrupted in your repo. Try deleting: {YOUR REPO}\.git\sourcetreeconfig.json

Hello! Could you try logging in without the "@corp.com" part of your username when logging in? I think that's probably causing the issue.

Hello! Can you try uninstalling Sourcetree, and reinstalling? Additionally, can you make sure you have the latest .Net Framework installed? Thanks!

Hello! You're not seeing the command-line prompt open because it's running the bat file as a process without output. You can test that a custom diff is working by making a BAT file that just has "notepad.exe" in it: notepad should open when running the diff.

Hello! I'll need a bit more info: are you referring to logging into Bitbucket using a PAC?

Ah, okay. I suspect it's related to a bug we have on our end regarding remotes not being listed for a group unless that user has the "create repos" permission.

Hello! You'll need to remove files from your repo, or upgrade on Bitbucket. If you have files such as images, videos, or large assets then you could also try using Git LFS.

Hello! Unfortunately, this feature does not exist in the Windows version of Sourcetree.

Hello! Is there a red circle on the account in the remote view? If the user is still not able to see the remote repo, they can work around the issue by navigating to the repo on Bitbucket, and then using the "clone in Sourcetree" button.

Hello! You can do this via a "Custom Action": * Go to Tools > Options > Custom Actions * Click "Add"* Menu caption: give this a name like "Pull all remote branches" * Make sure "Show Full Output" and "Run command silently" are unchecked so that you can debug your script * Script to run: make a new file called…

Hello! That location is different, and you should be able to find it under: C:\Users\YOUR_NAME\AppData\Local\SourceTree\app-2.CURRENT.VERSION\tools\putty\plink.exe

Hello! Could you try upgrading TortoiseGit to version 2.6? There seems to have been an issue with this in older TortoiseGit versions that may fix this. Sidenote: if "System Git" is pointing to that local path then it's because your PATH environmental variable for Git isn't pointing to the right location. You might want to…

Hello! It appears that the commits you've selected are on different branches, did you mean that you'd like to delete the branches? Some info on what you were trying to do will help me understand the problem better 🙂!