Daniel Ebers Expert

Hi Kudukuntla, welcome to Atlassian Community! Are there any chances that this was only a temporary error or at least one that vanished after logout/login? If not could you please state if there have been any changes to Apps (install/upgrade to a newer version/uninstalls) lately? Any other changes, for example,…

Hi Michael, Nic actually did. He perfectly explained the steps that are now needed. In case you have nobody available to debug it you would have to do it on your own or recruit a sys admin. Nobody from here can fix it for you directly as we do not have access to your system. Cheers, Daniel

In that case most probably your instance is configured for external user management - like Sajit outlined it would be needed to reach out to the person which is in charge for managing your users on this instance. Cheers, Daniel

Is is still happening? From your settings it looks good - maybe this was just a temporary setting that a user made by mistake which allowed anonymous users for a while to transition issues? Cheers, Daniel

Hi Steinar, welcome to Atlassian Community! In case you are referring to your Admin User account you can follow the steps outlined here. In case you have just forgotten your personal passwort and no external user management (like LDAP or Active Directory is in place) you could click "Can't access your account?" on login…

The following way should work better according to user reports: Under JIRA Administration > System look for Import & Export > External System Import and there select "Import from Comma-separated Values (CSV)". This needs support from your Jira Administrator if you do not have Jira Administrator global permission. Cheers,…

Hi Viplav, welcome to Atlassian Community! If a build fails an error is visible directly in bamboo. For further debugging on why the build failed it is recommended to execute the build manually. In case you haven't had the chance to have a look into troubleshooting docs here the link that helped me in debugging:…

Hi Elson, welcome to Atlassian Community! As per knowledge base the right position to place "-Dbamboo.ec2.agent.endpoint=http://localhost:8085" is in setenv.sh in section JVM_SUPPORT_RECOMMENDED_ARGS= Please kindly check if this helps in your case. Cheers, Daniel

Hi Nika, "Jira Software" and "Jira Service Desk" can be used independently from each other - if you want you can also use them both altogether. You can install and uninstall applications using "Versions & licenses" (Jira Administrator global permissions are needed to be able to navigate to this page). This option is not a…

Hi Rafael, in which order are the directories in your Jira instance listed under "User Directories"? The order of the directories makes a difference - although I am not absolutely sure if this is all that needs to be done to get it working the way you want it to. Have you made any progress in this challenge lately? Cheers,…

Hi, please kindly check if the steps mentioned in the troubleshooting article are of help. I came across some cases where a user's mail client filtered out several mails. You could double check if the user's that are missing expected mails have a restrictive mail filter or a spam sorting in place for the case the Jira…

Hi, 'To Do', 'In Progress' and 'Done' are status categories. The specific statuses are mapped to one of them. There was a suggestion to add more categories to statuses which has been closed. https://jira.atlassian.com/browse/JRASERVER-36241 Atlassian won't implement new status categories. There might be some Apps in Market…

Hi Neelam, yes this is possible from CSV import. To update existing issues, your CSV file needs to contain a column that maps to Issue Key. If an issue exists for a given key, it will be updated. Please find further information in knowledgebase. ("Updating existing issues"). I'd recommend to make sure you have the…

Hi Alexandros, I had this problem for a short time recently as of an unsupported database in operation. Could you please state which database and which version you are using and, maybe, also the Java version so have deployed? Cheers, Daniel

Hi Wiglaf, in case you are referring to a YouTube video this URL might be a good start for further elaboration: https://www.youtube.com/user/GoAtlassian/search?query=microsoft I hope it helps. Cheers, Daniel

Hi Prem, welcome to Atlassian Community. There are a few documented cases why this might happen. Could you please kindly check if the troubleshooting tips in the knowledge base are helpful for you? Cheers, Daniel

Hi, welcome to Atlassian Community! While not having direct access to your server it is hard to debug and hard to state what is wrong there. As long as Gitlab will show up when calling an URL with port 8080 it is very likely that Gitlab is still up and bound to port 8080. Due to it's nature ports only can provide be opened…

Have you already had a look at the explanation for smart values? To access an issue field, use the field’s name: {{issue.My custom field name}}. Field names are case insensitive and are translated using your rule actor's language setting. It explains it pretty good. As for a video: yes, there is a Channel in YouTube for…

Hi Mats, welcome to Atlassian Community! Basically it is not so hard. First of all there are system administrators and Jira administrators. They are responsible for keeping the instance healthy by doing administrative stuff outlined in this section. Apart from that there are project administrators. They are responsible for…

Looks like I am in good company - I got a noisy window cleaner. For - yeah what for? Okay, it is a nice gadget but the good old cleaning tissue works (for me and my not so many windows) also. So I am still a bit unsure if I will use the greenish devil on a regular basis or not :)

You can simply use curl from a Linux shell (bash), you don't need JIRA Connector or anything else special for it. Please find some examples here: https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/ Cheers, Daniel

Nice to hear - debugging without direct remote system access is always a bit hard. Common setup to terminate SSL for confluence is a reverse proxy (via Apache or nginx) - it is somewhat easier to maintain than at Tomcat level. In case you are interested in further reading kindly check here. When you say CPU load peaks when…

Hi Rochdi, a list of all fields (both system and custom) is requestable via REST API GET /rest/api/2/field From my opinion there is not more 'structure' that is possible to show. In case you are using the API on a regular basis you might already know the documentation for it. Here is the link for the API endpoint to list…

Hi Sanat, upgrading is a complex task which needs good preparation - luckily there is good documentation available which helps you to do the needed preparation such as testing and the upgrade later on. Please check here. How much downtime is needed depends, mostly, on how long it takes to rebuild the Lucene Index. In case…

Hi Lars, in that case I'd try to start a request to Marketplace team. If I got you right you submitted your App for review in Marketplace. Cheers, Daniel

Hi Romel, welcome to Atlassian Community! Is is just the E-Mail that the user should receive when a @-mention happened or are there more use cases where E-Mails are missing? When you say you checked all settings and in Jira there was no obvious configuration error to be seen - also the mail client's side is worth having a…

Hi Rochdi, you can put custom fields to one or more screens. This gives the fields a structure if you want so - but I am not sure if this is what you are actually looking for. You can also specify field behavior. Please check if this helps for the beginning. Cheers, Daniel

Hi Mark, even if you would re-read the mails all the answers, comments and all the stuff in between would be not be there anymore as they were not in mails but in database (which was lost). From my point of view this is not so useful. Cheers, Daniel

For a more general question about what the software provides I'd also recommend to check the website https://www.atlassian.com/software/jira and in case video content is required the YouTube Channel of Atlassian (which is very good by the way!): https://www.youtube.com/user/GoAtlassian/videos Cheers, Daniel

Hi Priya, one question that comes to my mind is about 'Application Access' (https://confluence.atlassian.com/adminjiraserver/manage-group-access-to-applications-938847042.html) for the user created via API. After creation - does the user belong to a group equipped with 'Application Access'? For a first diagnosis I'd…