Daniel Ebers Expert

Hi Paridhi, did you restart Jira after changing back? If this should not help you should consider restoring database from backup (native tooling or restore from XML backups). Unfortunately, changes in database are often seen to cause trouble like this. They are generally not recommended. Cheers, Daniel

Hi Werner, the FATAL-error you cites is a generic one - the truth is also in the logs, but somewhere else. Could you please check if you see more errors except from the one you posted - then somebody here might be able to say more. A relevant info should be in atlassian-jira.log and/or catalina.out Thanks in advance!…

Hi Sylvain, could you please confirm you are referring to this link? https://training.atlassian.com/static/Certification%20Sample%20Questions/ACP-100%20v2/story_html5.html I have just tested it and it is working fine. Was this probably just a temporary issue? Cheers, Daniel

Thanks for clarification. Debugging by just reading the log output is always something what can be considered hard. A very interesting part is your statement I also ran netstat -ab and see TCP [::]:8443 is listening. Along with your information you are accessing using port 8443. Also the log files look good. There is not…

The XML import/export is what is recommended from documentation. The 3rd party migration tools are something where an external partner is recommended. Before involving such resources it might be easier to try the migration using the XML approach on a non-production test system. As for the question of the sizes the same…

Do you access using port 443 or 8443 currently? Have you installed a reverse proxy in front of Confluence?

Hi Espen, basically the way always leads to XML export/import. It is described further in the knowledge base article: https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html The asking towards Oracle -> MS SQL is very specific but who knows - probably somebody has gone through exactly that and can…

There indeed is still some mix up. Please also make sure the old Jira instance is stopped so the database can be used by the NEW server. 

Hi Clark, there is a lot that could be said about. So, here are just some thoughts. Within Jira you can specify roles - from my opinion a separate role for Service Accounts that is put into (at least every newly created) Jira project works best. In this role a defined group holding all Service Accounts is put. Using this a…

Hi Subhi, from my own experience the PostgreSQL backups are done best using stock backup techniques of PostgreSQL. This way the database is agnostic to what it is serving (PostgreSQL just 'don't care' if there is a Bamboo, a Jira or something else stored in it). For this, you can simply refer to PostgreSQL documentation -…

Hi Jim, yes, this is possible. Please kindly refer to the following documentation for more information: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ Regards, Daniel

Hi Laci, can you confirm other features of Script Runner are working fine? I would be thinking of a license that is not inserted correctly or a trial that expired. Could you please kindly check on that matter and report back here? Regards, Daniel

Hi Swaroop, do I understand you correctly that you moved your Jira instance (Server) "to the cloud" by means of a hosting provider offering "cloud services"? Or did you migrate your instance to a "native" Atlassian cloud plan? I'm asking because the question is still tagged "server". In case it is a cloud site (Atlassian)…

I would also advise against it - like Jack (and others, in different threads) already said. The approach from Paul is also very neat. The quick and dirty solution (which should not be considered except for some very special corner cases) would be to create a user (named by the team) and assign it with a mailing list of the…

Hi Massy, this scenario happened to me with a user that had a faulty browser plugin installed. It was requesting something from the server hundred times a second - while it should not do that. To dig deeper it would be needed to understand how your setup is structured but even then it is hard to debug from remote. Is there…

Do I understand it correctly that your previous org admin left the company while you are not basically "locked out" and were not able to raise a support request as you are on a free plan? If so, the last time an exception was made and support staff opened a request nonetheless. Could you please confirm that this is the…

Hi Adam, this is not possible but there is a Suggestion open for that. Feel free to vote and watch the issue: https://jira.atlassian.com/browse/JRACLOUD-6851 From this Suggestion the limitation is as follows: In the custom field configuration context, it is not possible to choose a project if it has already been associated…

Hi Arthur, it might be a candidate for the logging & profiling section: https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html Using this you can try to narrow down what causes your instance trouble in the moment the effects occur. Please keep in mind that a lot more circumstances might add…

Hi Dhara, you mentioned mail - yes, this is one option. When setup properly you can open an issue via mail, for example: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ The most standard way surely is to login via browser:…

Hi Alexander, welcome to the Atlassian Community! While I found the URL you mentioned corresponding with the one in documentation: https://confluence.atlassian.com/bamboo/displaying-the-wallboard-289276971.html I am not sure about the authentication part (os_username). Probably this was just removed during the step…

Hi Ihsan, when you navigate to the list of Domains you see three columns: Name, Status, Accounts In columns "Accounts" the text "Verify domain" appears. Next to that text are three dots. When you click onto them you can select "remove" and the verfication of the domain will be canceled. Cheers, Daniel

Hi Petr, I can at least confirm your assumption that it will not be possible to fulfill the requirement only using built-in functionality. I know at least that there are recommendations for Apps around here in Community that can do something like this (but they need payment, they are not free). I assume you want to have…

From what I understood you had one Jira instance (Jira Software) on a server and now installed another instance of Jira Software but this time you have Jira Service Desk on top (meanwhile it is called Jira Service Management but this does not matter in this regard). Is this correct? Further I understood you want to migrate…

I remembered a similar thread here in Community and was on the lookout for it - found here. Probably this does not apply to your case but in case you want to double check it will not be of any disadvantage, I guess. In another case some days ago it went okay if the user repeated the upload. Can you confirm in your case it…

Apologies for that - I must have misunderstood the requirement. Please disregard all previous explanations. I found a slightly different discussion on Community where an user stated that Jira has no possibility "to get worklogs". It was discussed further that even by JQL queries issues are returned, not users. Then an App…

Have you checked Apps on Marketplace? If nothing suitable is there you would need a developer who writes the code for you to get your requirement addressed. Probably this is something you need: https://marketplace.atlassian.com/apps/1211109/user-deactivator-jira You could check with a trial license if it meets the…

Good. The presence of Apache correlates with the kind of error message. I think you are on a good way - there seems to be a misconfiguration. Debug from remote is tricky why further tips apart from the given will be rarely possible in this step. You should revise all setup steps and check what is missing.

Hi Ron, nothing I would be aware of for the create screen. You could check marketplace but on a quick check I could not find any App that would be catering this need. The somewhat nearest feature would be the "quick searching" - the search box on the right upper which allows searching in real time.…

That depends on your setup, but highly likely in one of these paths: * /var/log/apache/access.log * /var/log/apache2/access.log * /etc/httpd/logs/access_log Please in first step make sure a reverse proxy is installed at all - if so, then probably it will be better to review documentation first:…

Hi @Kate Clavet-D_Amelio here you can find a question answered for Jira Service Management ... and the twitter post comes here. Thanks for setting up this nice challenge! :-)