Daniel Ebers Expert

Hi, welcome to the Atlassian Community! Could you please describe your use case a bit further along with what you want to change exactly? Are you using Bitbucket Cloud or Bitbucket on-premise (Server)? Are you asking for the Repository tags? Regards, Daniel

It depends, like Nic already stated. In case it was an Atlassian Account there is a 14-day grace period before actual deletion: Once your Atlassian account is permanently deleted, you can’t restore your account. Before we permanently delete your account, you’ll have a 14-day grace period, during which the account will…

Hi Bhavil, there are so so many ways out there to get a feature like this - it depends if you want to have it all in one place or if you (for example) also have already Confluence. Then you could set up nice pages (there are also some templates already available) OR you prefer staying within Jira so you have the feedback…

Hi Krishna, welcome to the Atlassian Community! Many years back it was said here in Community that the page can be adjusted by editing the file <crowd-installation>/crowd-webapp/console/forgottenlogindetails.jsp Please kindly check if this is still possible. Please make sure to take a backup beforehand if you really want…

Hi Nina, it will be hard to pinpoint a reason from outside looking on this trouble. It would be required that you explain more detailed how the setup looks but probably you are able to get more details from the troubleshooting guide for e-mail channels:…

Hi Ragnar, sorry to hear you had a hard time with the workflow edits - but good to hear it is solved now! In case you are interested in some further reading, for example the "Tips and Traps", I will paste you a couple of links here. * Tips and Traps…

Hi Roger, welcome to Atlassian Community! Could you please give us some more context about this problem? * Have there been changes to the configuration lately? * Is this a next-gen or a classic project? * Do you use any Apps? If so, which are they? * Is this issue observable in other Browsers, too (Chrome, Firefox)?…

Hi Mark, are you referring to the content of the e-mail or the webpage the user is redirected as soon the user clicked on the link? If it is for the e-mail there is a Suggestion which you could vote for: https://jira.atlassian.com/browse/JSDCLOUD-4622 Regards, Daniel

Hi Karishma, on Cloud there is no such option. On on-prem installations (Jira Server) the is the option - but on Cloud it is not. According to similar requests here in Community the option would be to create a new project. Regards, Daniel

Hi Fred, there is documentation around but I believe it will come with some needed time to invest for learning. For the AWS part documentation is here: https://confluence.atlassian.com/adminjiraserver/getting-started-with-jira-data-center-on-aws-938846966.html I understood the second part of your question in a way you want…

Hi Proyectos, welcome to the Atlassian Community! There is no public mail address I would be aware of. Best contact for a clarification will be the Trello support, I think - https://trello.com/contact#/ Regards, Daniel

Hi Philip, have you (or someone from your team) had a support request open with Atlassian lately? I cannot imagine this comes "out of the blue". In case you are worried you also can report this to support team if not done already. Pretty sure there will be an explanation on this. Regards, Daniel

No I can't - but I will tell you openly why. The mildest side effect you will have is that the changes need to be applied again after each update - this could be okay-ish. But changing those settings can have effects nobody can foresee. They are not documented within Atlassian context (I was at least not able to find…

[c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'. This looks pretty much like a troubling App. Please check ALL Apps for possible updates and/or try to narrow down to which is causing this exactly - there has to be one (at least one) that is causing…

I tested it - and it works. But with a correction: in the last part the direction of the destination link is necessary - so not "depends on" for example but instead "is depending on" (please check how it is correctly named in your instance [...] issueFunction in linkedIssuesOf("status=closed","is depending on")

Thanks for clarification - I was not aware there are no Apps at all. As this is a Cloud plan and you do not have any possibilities to dig deeper (as of no access to logs) further debug is blocked now but let me see if I can some attention on this case.

@Guy.thompsonand @Carolina SILVA could you please list here all Apps you have installed? If there is one that you both mentioned I would check this one first. https://support.atlassian.com/jira-cloud-administration/docs/integrate-apps/

In order to work it must be ON. When switched off like you said it will be treated just as text with no meaning.

Speak to your local IT support or if not given the one who pays for the site. They can open a support request. Normally this is stated like this on the bottom of that page.

If you want you can send it exactly in the troubling format to this temporary mail address: AgreeableHyena@maildrop.cc I cannot copy it out from the picture for a test.

That should only be the case for the free plan. Are you on a free plan?

Hi Ismailcan, welcome to Atlassian Community! When you say you use a reverse proxy can you confirm you used one of these guidelines? https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-753894340.html If so, could you please share which one exactly? Are you using SSL termination at reverse proxy level…

Hi Marc, I guess you upgraded from an earlier version where HTML in custom field description was set to "on" by default. This is now "off" per default as it can be used to craft an exploit (in worst case). According to the settings overview you can switch it back on using the setting "Enable HTML in custom field…

Hi Anuradha, I understand your question in a way you want to see all products you are subscribed to with Atlassian. This is possible when you log in to https://admin.atlassian.com There you can find your organization along with your products. Please see further information in the documentation:…

Hi Sylvie, welcome to Atlassian Community! Password removal was a topic every now and then here in Community. Here is a knowledbase article for SourceTree to wipe preferences which was said to work out: https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html Before doing this my…

Hi Reddy, are you referring to the reports that are available? What is specifically meant by "snapshot"? Could you explain a bit further what the feature should provide? In a classic project (Cloud) there is a Sprint report available showing which work was completed in a sprint. Is this what you are looking for?…

Hi Ankush, welcome to the Atlassian Community! In case you are organization admin you can make another user organization admin, here is how: https://confluence.atlassian.com/cloud/set-up-an-atlassian-organization-938859734.html#SetupanAtlassianorganization-Makeauseranorganizationadmin For site admin it is a different place…

I searched through Community a bit and in cases like this support team stated there is no possibility to reset the password because of the fact your identity cannot be verified. Perhaps you can raise a support request, eventually things changed, but I doubt this will work out. Probably you can get the old mailbox account…

Hi Ian, welcome to Atlassian Community! As per documentation it is possible without the intermediate step of going to version 6 first. This is found here: https://confluence.atlassian.com/bitbucketserver/bitbucket-server-upgrade-guide-776640551.html In chapter 6. there are some versions mentioned which are even older. Same…

Hi angga, did you also make sure the database user has the REFERENCES permission to the database? I am just asking because this is a common source of errors on MySQL 5.7 when not given. Apart from that there has been a similar thread with some suggestions on how to fix. Have you already had the chance to go them through?…