Daniel Ebers Expert

Hi @donald.hardy although it is hard to say from the remote what the culprit could be it might be worth having a look into log files (probably with help of your System Administrator if you don't have access to the server's operation system). This could give more insights - especially if a restart, like Carlos said, should…

Hi @rina d basically it is possible to add a field - it is even possible to create highly complex and fully customized templates. Something I seen in the past. However, by no means this is an easy task. It would require a lot of learning and skills in "Apache Velocity" (the templating language behind the templates). Here…

Hi @gil jensen welcome to the Atlassian Community! Bamboo stores information about the mail server (mail server name, port, authentication details like username and probably the password) in it's database. There is no command to configure those settings from command line. You could figure out where in database exactly the…

Hi @richard.githinji when you say the "resolved tools is broken" - and assuming you mean there are no values displayed. Are you sure there is a resolution set on those issues? Please refer to the documentation in case this is unsure in your instance: * Best practices on using the "Resolution" field…

Hi @Brian Reimer it seems there is a knowledgebase article which touches the error message at least: * Action in Jira server fails with Could not find column in previously parsed query error in log…

Hi @Seonghwa Hong there are probably several ways to address this requirement. Here is what I have seen in several examples in the past. First of all note that Issue Security Schemes take away permissions from users - they are perfectly suited in case you have some confidential issues. Assuming you allow all users to…

Hi @Friedemann Wagner am I getting it right that you want to create sub-task under a parent issue where automation should bring the labels of the parent to the sub-tasks? If so I am wondering if the following rule would work for you (testing in my instance it did the job properly): Because you named your rule "Label copy…

Hi @jessiexjqin from your description I understand that Notification Helper is stating everything is configured fine - this is good. A first step into diagnosis it perfect to be done by Notification Helper. The next steps, in case you control the mail server (the one where Jira sends it mails through), would be to check…

Hi @Anuradha Yadav seeing that you already received so many good and useful information from @G subramanyam I would like to recommend Atlassian's Agile Coach to you (I will link the Kanban section) which provides a very good overview - in past days it helped my a lot to understand principles but also Jira configuration…

Hi @Bhavin Acharya on automation action "Edit issue" you should be presented (also by default) with the option "This field will be cleared". So if you do not order anything special the field will be cleared. However, I understood it not fully for your use case. Assuming you would clear F3 your work would be…

Hi @Supriya.Mandale agreeing with what Mohammed said I would recommend you to check documentation on the "Simple Scripted Validator" as outlined here: https://scriptrunner.adaptavist.com/6.20.0/jira/recipes/workflow/validators/simple-scripted-validators.html#_checking_linked_issues Basically you would need start to explore…

By no means your questions are silly. All I read (assuming I understood them also correctly) are common use cases and common requirements throughout businesses. Atmosphere here in Community is very open and friendly - just ask, most times you get a proper and fitting answer. You mentioned you want to bring "JSU Automation…

Hi @Anik like Jack I am not 100% sure what you mean to be honest. "Organization" is a term from Jira Service Management referring to the grouping of several people. However, from your explanation I am not sure if you use Jira Service Management at all. * Delete an organization from a site…

Hi @Anil Attarde are you referring to the 'quick search' which is found on the top right? The quick search does not offer searching in all fields but it is perfectly suitable for looking into issue keys or summaries, also searching for projects works fine. Like Payne said - it would be good if you could explain in more…

Hi @JD BALTAZAR unfortunately no solution but I remember a discussion on this the day before: * Remove Commas from Custom field (Number type) https://community.atlassian.com/t5/Jira-Software-questions/Remove-Commas-from-Custom-field-Number-type/qaq-p/1749175 The idea was to involve a text field - as a workaround. You could…

Hi @Kalai I found a related Bug which seems to imply that also a wildcard is involved, though. Are you saying that the query just not works properly as soon as a slash ('/') is in one of the values of the field you are querying for? Other way around: "Value_x" works - or was this just an example. I think we need the…

If I understand you right and assuming this is a Jira Service Management project you would have to adjust the Customer Notifications: https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html However, this would affect all Issue Types. For a Jira Software/Core project…

There still might be deviances between v2 and v3 API - why I am not confident it definitely works in v3 API. You probably could also check with Developer Community (https://community.developer.atlassian.com/tag/rest-api) - guessing there are more users specialicing in integration questions with API and coding. You also…

Sure - you are welcome, it is what Community is here for. I am sorry that there is no really good solution right now.

Two questions + one idea: 1.) the issue stays within the same project but gets assigned a different parent, correct? You do not try to move it to another project if I understand it correctly, right? 2.) is this a company-managed project or a team-managed project? 3.) Could you please try to log the {{issue.parent.key}}…

Thanks for helping, @Angélica Luz - that was a tough one! Happy that it works now, @Lindsey Eller You both have a great week!

Could you also please have a look into logfiles (better described here) like I suggested to @Andreas Bank previously? Hopefully there is some hint which applies to both of you and gives some clue why the connection is not made successfully.

Have you had the chance to look into logfiles of SourceTree the moment you try to open it? Hopefully there is some hint why it is not able to load that page. Infos on how to look into logs for SourceTree you can find here: https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html

That would not be something I would worry much about. Like you said there was an attemped automatic update, a few second after that the log reads "installed", however by anonymous. I think the alternative would be to read "installed by an automatic updater" instead of "anonymous".

If I understand you correctly you want to know if the widget (documentation is to be found here) can be used in Jira Service Management (specifically in Free plan), is this correct? If so, yes, I see nothing that speaks against it. For setup of the widget please refer to the linked documentation above - there are a few…

Hi @Heiko Schmidt assuming you have also applied a Jira Core or Jira Software license you could grant them access to Jira Service Management to browse the issues in it - without the need of assigning a Jira Service Management license so them. However, it IS needed to assign a license - alternative would only be to keep the…

Hi @Kojo if I understood all correctly the problem is with a Jira Server (not Cloud) but you cannot nail it down to a browser issue. Is the problem also happening for other users on other machines (PC/laptops/Smartphones)? Is is still happening when you try a completely different browser for a test? Assuming it is Jira…

Hi @CBCC Maintenance based on what Alex described I checked my Cloud instance and found the "Legacy Automation" already brings a rule like this with it: It is the first rule "Comment updates reply status". In case no user (admin) on your instance deleted this rule it should be still there and working. While there is newer…

I fully agree, @Darryl Lee - thank you so much for this nice article. From my past experience all applies exactly like this and what you described it is the way out of those unpleasant situations. One encounter I like to add, probably a puzzle piece which could have lead to situations like this. On a rather "wild" Jira…

Jira Software is a product mainly focused on Software Development tasks where Jira Service Management has a very nice feature of providing a customer portal - also a highlight is that customers (users who are 'just' raising requests) are not billed. You can see the differences in a easy to understand table: The right…