Daniel Ebers Expert

In case the Transition Issues permission is present for the users of group "NCS Appl" also I'd check if the corresponding transition of your workflow has some conditions set that prevent the transition (at least for the specific group). In any case the Permission Helper (available to you as Jira administrator) helps a lot…

Hi Phil, the journey depends a bit on how you will actually be doing the export. Yes, it is absolutely possible to export to CSV, like Derico, outlined. There is, indeed, a limit of 1000 issues in place - effectively limiting a single export to 1000 issues. However, you can do the export in batches. Please see the…

Hi Avinash, dependent on how complex the changes are that you are intending it is absolutely possible that the system slows down until the process completes. Changes in schema can be, in large and complex instances, absolutely be a complex process (speaking of the system to process, but also for an admin to plan in…

This is something what is regularly to be read here in community when using H2 databases. They seem to be sensible to hard shutdown and tend to go bust from time to time. As per documentation (https://confluence.atlassian.com/adminjiraserver0713/connecting-jira-applications-to-a-database-964983091.html) the H2 database is…

PostgreSQL is still a good choice. As of your described process I'd recommend to review and probably rework the backup/restore process. From the Backup & Restore documentation (https://confluence.atlassian.com/doc/site-backup-and-restore-163578.html) the recommendation is to use the databases "own" backup tools to do…

Coming from version 7.0.11 the path is as follows: 7.0 -> 7.13 -> 8.13 I am just not sure about the part of "export" / "import" you wrote. There should no need to do so - referring to the upgrade documentation that Ravi posted earlier you should not encounter problems during upgrade. A test run and a backup, just to be on…

Hi David, as it is a bit empty here I am trying to chime in. I doubt there will be a definite answer as this comes quite specific to product design questions. There is a strong ecosystem of App vendors providing Apps enriching Atlassian products - you can find them on marketplace (https://marketplace.atlassian.com). So, to…

Hi Sławomir, from reading the documentation for the Cloud Migration Assistant I found no indication that the list can be purged. At the end it is also just "some data" in a database but cleaning it from there would be too risky to do it. The assistant is quite young and still under active improvement. Observing marketplace…

Hi taranum, what sometimes works a bit easier is to execute the installer as follows - it depends a bit from your system and when rights on the file are correct you should be on the safe side. [root@USERID atlassian-confluence-7.8.0]# bash atlassian-confluence-7.8.0-x64.bin Let us hear from you - if you like! Cheers, Daniel

Hi Steve, welcome to the Atlassian Community! The version of Windows will most likely not be the roadblocker (can be tested within no time on a virtual machine in order to make sure your specific version will be absolutetely fine with your environment). A very different topic that worries me more is a list of security…

Hi Sayanta, welcome to the Atlassian Community! Although it depends a bit if you have experience with some former, or related, systems - or even had some contact with Jira the following page should provide a good start: https://www.atlassian.com/software/jira/guides/getting-started/basics Next to that you will plenty of…

Hi Pramod, if I get you right the Chrome browser of all users show an error 400 when navigating to Jira, is this correct? This all applies to a Jira server installation on AWS - not cloud, am I right? I am just asking because the question was flagged with tag cloud. I'd probably start by having a look into server logfiles…

Hi Swat, I understood you are trying to reset your Jira Service Desk entirely. Has there been an error message or did the process just not finish? The documentation tells that in case the steps fail contacting support would be an option: If these steps didn’t work, let our support team know. Your support request should…

Just to double-check some easily forgotten details... Did you put the property to a status instead of a transition? Could you please also confirm you published the workflow after changing it? In community there are some reports that it is not working - as for Derek it apparently worked out fine, I'd not give up, yet.

Hi Minel, welcome to the Atlassian Community! Although I am not absolutetly sure if your question is about Jira in particular the error message suggest the database is not accepting connections. This could be due to a non-running service (the database is then just not accepting any connections) or a firewall is preventing…

For confluence there is a knowledge base article which might be helpful. Please kindly check and let us hear from you. Cheers, Daniel

Hi Jlk, as it is a bit empty here - just for clarification: which products are you looking especially for? Are you looking for an (Atlassian-) solution for a requirement/use case you have or are you wanting to start learning without a defined goal? For Jira there are some new learning courses out as well as the training…

Hi Adrian, welcome to the Atlassian Community! As per the page "Agile Features / Reports" in Jira Cloud Next-Gen projects there are some report available which do not mention that they provide the name of the person who completed a sprint, explicitly. Functionality next-gen projects for Jira is yet to grow - on the other…

Hi Carl-Erik, in case this configuration issue has not been resolved yet by the information Niranjan already posted - could you please be so kind and list (anonymized to some extent would be fully okay!) how the configurations are named in your instance for the two projects? There must be a scheme (or something else that…

Hi Shiloh, welcome to the Atlassian Community! Be sure not to miss great content like information about the community, Friday Fun or the collection of products. Also the FAQ can come in handy for the start. We're glad to have you here! Cheers, Daniel

Hi Patrick, this is because of the circumstance your admin needs to raise a support request on you behalf. It is the information the page lists under the last big button "View Documentation" at the very bottom. Cheers, Daniel

This is a scenario I am familiar with. Two approaches were used in the past in encounters I had - probably the second one fits for you as well so I am happy to share. * This is a nasty and rigorous way - I would not recommend this any further but (with some kind of announcement) you could inactivate an App temporarily…

Hi darmananzas, welcome to the Atlassian Community! Could you please state if this is a data center installation of Jira or Jira server? What me worries the most are messages that relations are not existing. Either they got lost somehow or the permissions for the database user you are trying to access them are not correct.…

Hi rporteric, welcome to the Atlassian Community! This error message is well-known to me from a Bamboo installation but I have never encountered it on Jira. I found a Suggestion regarding this error: https://jira.atlassian.com/browse/JRASERVER-71181 Unfortunately there is not much information about it. It could be helpful…

Hi Maria, the pages vary, one is written for Confluence Cloud - while the other is written for Confluence Server. I checked some older post where it was reported that MS Edge version 44 is working with Confluence - this was specifically referring to the Cloud product. Assuming that version worked and there are no contrary…

Hi Florian, have you performed a Jira upgrade lately by any chance? Did this work in the past? If so, there is some probability this was introduced after an upgrade and the permissions in file system for the directory are not set correctly. If it should have never been working the permissions are probably wrong ever since.…

Hi Iro, I studied the interesting approaches that are written in the article which Mariana posted (thanks for that as well!). During that I might understand there are basically two use cases * sharing the workflow with other users (probably other Jira instances) so they can import them * sharing the "structure" of the…

Nice pictures, @nina_schmidt - beautiful landscape and an impressive animal! This time I cannot come up with a sketch - but I am happy to share two pictures (taken in summer) with you all. This handsome wild sow was spotted next to a swimming lake. Not sure, but it might be the same one that gained some attention in the…

Hi @Chris Jones a restriction to only "your devices" is not possible. There would be the need to "mark" them somehow. Instead, IP allowlisting is offered - access is then only possible by IPs you defined (defining a subnet is also possible). The differentiation, in other words, would be the IP the device(s) is/are…

Hello @Elizabeth Howden please find two answers here: * https://community.atlassian.com/t5/Atlassian-Cloud-Migration/Can-I-host-JIRA-in-my-own-private-cloud/qaq-p/1509316 * https://community.atlassian.com/t5/Atlassian-Cloud-Migration/Cloud-to-on-premise-problems/td-p/1505733 as well as a comment to an article here: *…