Daniel Ebers Expert

Hi Manuel, did you use a board when you say the "issues are hidden" or where are you specifically are trying to locate them in iPhone App? From the documentation: https://support.atlassian.com/jira-cloud-ios/docs/work-in-a-jira-cloud-project-on-an-iphone/#Board-basics you have the option to display the backlog along with…

Hi Inglo, at the moment the intention of doing so is probably a bit unclear why it seems a bit empty here. If I got you right you are using external user management to authenticate your users - my missing link is where you want to upload users with a specific encrption to Jira database. Assuming you have password hashed…

Hi Ngoc, although I have not further details I would rule the OS upgrade as a source of this trouble out for the moment. Have you the chance to deactivate JQL Booster for a moment to test if Portfolio is still throwing errors? Please kindly check if there is an upgrade for at least one of the involved Apps. From looking at…

Hi Jay, welcome to the Atlassian Community! You probably did everything right. Here is some more information on this topic: https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-limit-the-fields-in-the-JIRA-Rest-response/qaq-p/561379 This is a discussion on Community from some time ago. The outcome was that…

Like Yevgen outlined earlier it most likely was not a change that you would have done. It's rather caused by circumstances that happened to your computer. If you had a crash and were using H2 database (built-in), it is most likely that you experience Confluence data corruption, blocking application's ability to start.…

The base error seems to be the message "Cannot connect to h2db" why the suggestion was to repair it which is in many cases reported here just not possible. Therefore you could check for the presence of backups like described here: https://confluence.atlassian.com/doc/site-backup-and-restore-163578.html In case all fails…

Hi Naomi, welcome to the Atlassian Community! In a similar thread were some tips lately on how to debug this situation. Back then it turned out, for example, that the file was just too big. But there are plenty other scenarios why this might fail, such like special characters in the file. Please kindly review the…

Hi Pete, not an answer on this question precisely, but in case you haven't seen the Developer Hub it might be a good start where to go from. https://developer.atlassian.com/ Probably somebody else adds something to my answer here going more into details. Cheers, Daniel

That leads to the assumption that it is somehow related to the browser (Chrome/Firefox) as in Incognito mode the browser behaves (at least in many areas) differently to the normal mode. If deleting Cookies and Cache (what is mostly the standard procedure) does not help you could consider digging deeper into what might be…

Hi Mark, Hi Lindsay, please kindly compare if the encounters match with the bug: https://jira.atlassian.com/browse/JRASERVER-71647 If so - this should be easy to fix by an upgrade to Jira 8.13.1 Cheers, Daniel

The basics about linking issues via API can be found here: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-links/ As this bug is still open: https://jira.atlassian.com/browse/JRACLOUD-65583 ... I am not sure if you can link more then one issue at once. Probably (until it is resolved) you have to…

Hi Mark, although I cannot say something specific at this point I wanted to express the "guess" that the culprit could be the blank space in "c:/program files/". This is something that is seen regularly - but in no way limited to Sourcetree, Git or so. Possible you could rule out this source of trouble by creating a…

Hi Christine, welcome to the Atlassian Community! From the download page I read that there are meanwhile updated versions out. Maybe an update of Sourcetree suffices to make this annoying crashes past. If this should not do the trick there is the option to have a look into logfiles. Sometimes this provides information on…

Hi Kyle, I found some information on this topic which migh be still valid. In case you could check and report back if it helped. Especially I am thinking of the path the user mentioned: %LOCALAPPDATA%\Atlassian\SourceTree\passwd Additionally you could check -as described in the linkes article - possible password entries in…

Hi hayami, that is quite a hard one. In order to debug this - do you have the chance to test on a different user on the same machine? Doing so you could narrow down if there are some (maybe wrong?) settings in your current user profile which prevent the start of Sourcetree. In case this should not help you could…

+1 for the guitar! What a coincidence that @Ivan Lima (above me) wrote near exactly what came to my mind when I saw the current Friday Fun topic in my inbox. OK, I must admit I haven't signed up for online lessons - but will give my (old) guitar a new try.

Hi Rune, from my understanding the announcement banner is not available anymore as of this suggestion: https://jira.atlassian.com/browse/JRACLOUD-67563 In case you meant something else, please let us know. Cheers, Daniel

The data center products will continue. Please also see this thread for further information. A lot of people shared their thought there which makes it worth to review the discussion: https://community.atlassian.com/t5/Atlassian-Cloud-Migration/To-all-Atlassian-server-champions-we-want-to-hear-from-you/qaq-p/1500873 Cheers,…

Hi Pamela, welcome to the Atlassian Community! There were reports in the past where this happened for quite new accounts. If this does not apply to your users - have you by chance had the opportunity to test via a alternative browser (Firefox for example)? Also it would be of interest if a test login to id.atlassian.com…

Hi Kelly, welcome to the Atlassian Community! At which stage of the lockout recovery process document you got stuck? Probably somebody can help here on Community in case you could explain further the current status, please. Cheers, Daniel

Hi Yoav, welcome to the Atlassian Community! At least here in Community a similar request (but for Windows operation system) was answered as follows: That analytics submission is controlled via the AnalyticsHasAgreed setting in the user.config. You can either force this to false in the sourcetree.exe.config of the install…

Hi Peter, welcome to the Atlassian Community! For Jira there are some new learning courses out as well as the training pages offer hours of useful material for many other different products. In case you should not have done so already I always suggest to start with a Jira cloud instance (maybe even the free plan). Nothing…

Hi Andy, short answer for this simplified scenario would be 'no', unfortunately. From what I understood you need to connect Active Directory to a supported identity provider. Apart from that the use case you described requires a subscription to Atlassian Access. Please find further information in this article:…

Hi Troy, welcome to the Atlassian Community! You can do this using "Jira automation". Automation is included at no additional cost in every Jira Cloud instance. Here is a document that should get you started: https://www.atlassian.com/software/jira/features/automation In case you have specific questions on your rule later…

Hi Rob, first of all: I will not be able to provide a "good" answer or something that satisfies all aspects of your concerns - but rest assured, we are sitting in the same boat. Well, HIPAA it is on a roadmap - in case you have not seen this page, here it is: https://www.atlassian.com/roadmap/cloud I am not sure if you can…

Hi Thierry, not much I can come up with but the information that on this question in the past the discussion quickly went towards Confluence - using Flowchart Apps (here a link to the Marketplace) you probably could investigate further. Probably there are also concepts that can be implemented outside Jira Service Desk for…

A more high level plan with outlining major steps is meanwhile available here: https://www.atlassian.com/migration/cloud In case you should be looking for something specific or something else still - please let us know.

Hi Ulrich, yes, this is possible as per this article. Please also review this information in case it is useful: https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira-service-desk In case the integration fails for whatever reason please let us know details. Somebody from Community will…

Hi Nikos, Confluence data consist of some directories in filesystem along with the database. In case you really just lost the backups you can do new backups and will be just fine. https://confluence.atlassian.com/doc/site-backup-and-restore-163578.html Apart from that there is the possibility of XML backups and restores. I…

Hi Rahul, Application Access is assigned to groups. An user must be in at least one group you assign Application Access to. If you assign Application User to the group "jira company users" the users are able to login and will consume a license. In case you assign Application Access to jira-software-users AND the Active…