Daniel Ebers Expert

For me it is absolutely: Collaborative Editing. 🤩 It is just so useful - but sometimes has something of a "ghostwriter" 👻

Hi Dhara, welcome to the Atlassian Community! Starting with Jira is the right choice :-) In case you want to start with training I can absolutetly recommend the training for Jira - some courses are even free: https://training.atlassian.com/jira-catalog If you prefer a more light-weighted start you can watch some guided…

Hi Brian, welcome to the Atlassian Community! Is there by any chance a firewall active? This could be either the case on the host itself or on your client? With some probability (if the network is managed) even in between - for example if it is a managed office network environment where you're in. Can you confirm you can…

Apart from the good information that Yevgen already provided you probably refer to some Marketplace programs that aim to quality such as * Security Self-Assessment Program * Security Bug Bounty Program * Cloud Security Program Vendors that participate in those programs can show they take responsibility for their Apps.…

Hi Boris, all cases that I came across showed the CAPTCHA as a wrong password was supplied for a specific account. You can deactivate it (you already posted the link to the appropriate article) but keep in mind changes to the database can go wrong when being not careful enough so it is always a risk that's coming with…

Hi David, the error message suggests you have some kind of reverse proxy (probably Apache) in place but this is not able to connect to the Tomcat container for some reason. Can you confirm this is a setup you have? First check if Jira is running. Further you can debug using "netstat" if the port is open and is the correct…

Hi Peter, welcome to the Atlassian Community! Is it generally not working anymore or only for some users. The one you want to mention must have at least "browse permissions" to the project. Jira prevents mentioning somebody who would not be able to see the issue afterwards. Generally you need the "Browse Users and Groups"…

The only advise for the moment I have right here would be to delete the group, re-create it (and trying to avoid special characters). In case this does not help maybe adding a screenshot can help for other members of the Community to understand what might have happened and to advise further.

Hi Srikanth, while I cannot say anything specific to this error I just wanted to let you know following info. In a similar case a user had specific Java Script snippets placed in Announcement Banner which prevented the Re-Index to go through. Please check at first if in Banner some code is placed and if possible remove it…

Hi Ted, welcome to the Atlassian Community! In case you actually created a group (but not mistakenly a 'role') and you have no typo in its name then the group should be absolutetely selectable. Have you tried to log out and log in just for the case the group was added recently and the cloud haven't had "time to catch up"?…

Hi Sangeeta, you can remove the user in question so he has no access anymore. Maybe you need to revoke access first. Please also check documentation on this topic: https://confluence.atlassian.com/cloudkb/removing-a-site-admin-or-organization-admin-975031716.html Please let us know if this helped. Cheers, Daniel

Hi Edrian, welcome to the Atlassian Community! On first sight it looks like a permission problem. Please kindly make sure you followed all the steps described in the installation guide as well as some additional information for let Bamboo run as a Windows service:…

Hi Jordan, yes, when the portal is open something like unwanted mails could occur but this depends on how easy to guess the URL of your portal actually is. Requests can be shared if a customer wants to do this - but they cannot look into other projects (this is something only an Agent can do). Who the customer can share…

Hi Elitsa, welcome to the Atlassian Community! Yes, you can use the following instruction to query those data from database: https://confluence.atlassian.com/jirakb/find-the-last-login-date-for-a-user-in-jira-server-363364638.html For the timerange, say last weekend like you described, you would do some magic afterwards…

Hi Gebhard, welcome to the Atlassian Community! Internet Explorer 11 is not supported anymore. Even if there are any "tricks" around which would provide you to fake the user agent it would not guarantee a flawless usage of the old IE.…

If this is a realistic option for you, I'd recommend it - to be honest. The other user has his Jira up and running since he neglected the MySQL approach and installed on PostgreSQL. This does not mean that this would be a "fix". Basically, MySQL should work and I have seen several instances in production lately running…

There is a Suggestion open with Atlassian to support PostgreSQL 13. Feel free to watch & vote the issue to get notified when things change in this matter: https://jira.atlassian.com/browse/JRASERVER-71709

For some reason tables in the database seem missing. Table 'jiradb.cwd_user' doesn't exist I came across a different thread here in Community where a user has trouble installing on a MySQL 8. In case you are not missing permission in the database which could prevent creating the table in question it might be more a general…

So far, so good! The log file is in the "logs" directory. This is stored in the Confluence home directory. https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html

No, the driver is not packed with Jira core either - but the installation package is somewhat more "compact". Sometimes this helps to avoid trouble during installation. As for SD/SM: no, it does not mean only rebranding. It is communicated the changes for cloud users are bigger and the integrations more deeply. But...…

In Confluence directly it might need a good portion of scripting if there should not be an App ready-to-use from Marketplace. Maybe some other members can say something on how to implement this directly in Confluence. 

The keys are just naming - important is that screen schemes/screens and projects match. From the project names I could not unclutter this just in mind - you would probably need to go through the whole configuration in a quiet minute. For the relation screens <-> screen schemes it is not so complicated. I like this article…

ok, I see. From your description you already took the right path although the restriction to 10 entries is annoying, what I absolutetely can understand. I found an article on how to put a group into the approval step as an alternative but if you want to explicitly select an Business Manager this won't probably not fulfill…

Hi Annie, welcome to the Atlassian Community! By looking into the Suggestions I found out that the changing of the colors of the Avatars is not something that is planned any further: https://jira.atlassian.com/browse/JSWCLOUD-10521 If your current data is affected depends on if you are deactivating or deleting users: * If…

Hi fenhe_123, from the logs I could not recognize a special fault but this does not mean much - it might just imply the root cause was not within the log snippet you sent. Can you confirm you followed the steps outlined here? https://confluence.atlassian.com/bamboo/installing-bamboo-on-windows-289276813.html The error…

This is a bit hard to debug without access to the system - but nevertheless. On first sight I'd say there still needs to be an appropriate screen scheme assigned to your project while there is still a wrong one assigned (or a non-matching screen is assigned to the screen scheme). That would answer why you still see a field…

Hi Rob, as for the transition a "Workflow condition" always comes to mind which has the potential to block transitions for specific users: https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/ For the comments it is suspicious, though. In the first run I'd suggest to diagnose…

Hi Marco, did I understand it right that there is to date already such a mechanism in place as you said the users will receive an automated mail? I am a bit confused as you stated later on that you are looking for an option to dispatch the mail. If this requirement is to be implemented from scratch a comparison from data…

Hi Alexander, this will be hard to diagnose from remote without access to the server but in the first step you could dig deeper by, for example, enabling a slow query log and stuff to get a better idea to see what is going on. In case you are using Apps it would also be worth to have a look at them. Here you find more…

Hi Alfredo, Firefox can be adjusted so that unverified Addons can be installed - however this is not specifically recommended for many cases and reasons. Is the addon still being reported as unverified? In that case this could be something you could let the developer know about. Cheers, Daniel