Daniel Ebers Expert

Hi Stefan, welcome to the Atlassian Community! Do I understand it correctly the server is managed by someone else and you just want to have your password reset? If so, this should be an easy task for the admin or your Bitbucket server/cloud instance:…

A Jira admin can create projects with a shared configuration in cloud. Here is the documentation for this case. I assume when nsuwps said he want to clone including Sub-Tasks the actual content is meant (for example an issue BOOK-4711, which is a Sub-Task, should be cloned to SHELF-4711, also there being a Sub-Task). This…

We used Notification Assistant for Jira (from Marketplace) for a requirement like this in the past. Here is the example from back then: * an approver (custom field) receives on Monday morning a reminder mail only WHEN * there is an issue matching (JQL) that needs attention during the upcoming week (calculation through a…

Hi Pete, I came across a requirement like this in the past and we addressed it okay-ish but like you said the solution is never absolutely 100% - here is what I can share right now. Please also not it would require you have "Script Runner" installed - this is an App which needs extra payment. So the following might not be…

Hi Alice, it might sound very basic but have you done any configuration changes within those mentioned for hours - probably done by another admin of your instance and not you personal? Cheers, Daniel

Hi Mike, welcome to Atlassian Community! It depends on if you are using a "classic" project or a "next-gen" project. Here, just for completeness, both ways to do it: * Classic: Manage project roles https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/ * Next-Gen: Manage how people access your…

I understood it that way that this happens for requests you put on "ecosystem" - Atlassian's own portal? If so, don't hesitate to ask along your opened request. More than a "this is a super confidential information and I won't tell you", which it is probably indeed not, just cannot happen :) In case it is an environment…

Am I getting it right you have a backup job running the same time? In case this applies could you cross-check by disabling the backup temporarily? If it turns out the backup job is the cause it might make sense looking deeper into it - for example using database own tools (mysqldump?) to do the backups. In the meanwhile…

Hi Franko, I understood there is already a Suggestion opened with Atlassian that you could watch (and vote for by clicking on "Vote for this issue") to show this is relevant to you. https://jira.atlassian.com/browse/CONFSERVER-11285 Cheers, Daniel

Hi Pandiyan, I understand your question is a way if there are some new features in MySQL 5.7 which could be beneficial for Jira or Confluence. As we did this upgrade I must admit there is nothing we have encountered (either positive nor negative). There is one culprit - absolutetely needed to consider otherwise strange…

Your question was raised in collection "Jira Service Management", this is probably why nobody with Trello background replied something useful so far. We could move it to Trello collection but there it would appear as four days old. Probably the best in this case would be to ask Trello people over there:…

Hi Steven, welcome to the Atlassian Community! I am sorry to hear you have had a unpleasant start. Which error are you presented with when logging in to cloud? Could you maybe share a screenshot? Was this the creation of a very new account? Then it could be that it just needs a few minutes until everything is properly set…

Hi Cane, welcome to the Atlassian Community! Unfortunately this is way too less information to say anything specific about. Basically if you followed the setup guide, the DNS settings for your domain are correct and there is not redirect this should not happen. In case you use IIS on Windows server there might be still a…

Hi Sami, from my own experience this is a cascade of issues you are currently facing. The missing activity stream mostly is a symptom of all of it - not the cause. The blue spikes in database connections suggest there is something that is requesting data from database frequently. There is no easy button to push - it…

One last idea that comes to my mind is to see if a different browser also brings up an error message when trying to disable 2FA or to wait a few hours if there has been a system error on cloud probably. As you do not have some sort of log files, unfortunately nor do we have, best option like Brant mentioned would be to…

Reading you requirements there are several ways to implement it. The more feedbacks you get the more different ways to will be told - based on everybody's experience, this is basically good. There are many open questions and in the end you would have to decide with your team if you want to start small and grow the solution…

Hi Saritha, in the past for this error message during project creation the hint was to chec: * if the project has been created "in background" although there is this error message popping up. So please kindly confirm you cannot see it through projects list. * The second recommendation was to try project creation using a…

From those logs nothing suspicious is to be seen.

No, it is also not working for me. There is another report here in the group that it possibly is not yet working.

In that case my suggestion would be to talk to Adaptavist support - in case you prefer and if there should not be any further reactions here in Community. I am sure, this will be something that can be solved but it would require access to your server (what is not possible from here) or a very deep and good knowledge of…

From your description you are looking for a single sign on-solution or I am missing a special point? This, on-premise, is a dedicated product - Atlassian Crowd https://www.atlassian.com/de/software/crowd As for the rest of your question I suspect there are more topics to handle. You said:Connecting HelpDesk to my website,…

Perfect, you are welcome! May I ask you to mark the answer as accepted using the "Accept Answer" button? Other users with the same question can then easier find the solution. Thank you!

You cannot uninstall core but you could try to remove the license from that page. In case you want to upgrade you need the upgrade package for Jira Software as well (along with the license).

Hi Jordan, welcome to the Atlassian Community! You could use the "favorite pages macro", put it on a page and bookmark the URL: https://support.atlassian.com/confluence-cloud/docs/insert-the-favorite-pages-macro/ this is related to the "Star pages" feature of Confluence:…

Hi Bruce, do I understand it correctly Pulse is some kind of basic monitoring App which can be installed in Jira to monitor other non-Jira related services like your corporate Website (as you said?). If this is your setup and you do not reach the target system I would start by logging in to the Jira server (Linux: SSH /…

Hi John, as long as you have a valid license for Jira Software (which "includes" Core) you don't have to worry about the expiration. Core cannot be uninstalled because it would be a non-defined state - there is no Jira Software without Jira Core. It might be possible to remove the Jira Core license from the license box on…

Hi Mark, judging from this Suggestion where the localization team was involved for a correction of the text on the button from a certain logic that means the text cannot be changed. Am I right you do not want to translate it to some other language but want to change the English sentence? Cheers, Daniel

Hi starryeyes, I'm not sure if I got the backend part correctly. They are basically two options you are given. You can create (even highly complex) dashboards with gadgets on it and display various data from several sources (filter results, a pie chart, graphs are just a brief example). Second reporting option is available…

The domains you mentioned (ibm, Microsoft, oracle, ...) do not need to be verified on your own instance - it will not be possible as they are not yours. I assume the following is meant: * you verify the domain of the company your are working for so that they are in charge of all user accounts under this domain…

Hi Doug, welcome to the Atlassian Community! I might not be getting you right. If I understood you correctly you created an Issue Type "Feature" along with the existing ones like Epic, Story (while Epic has some technical specialiaties coming along with them in the end they are all Issue Types). A component is a good way…