Daniel Ebers Expert

Hi Robert, Atlassian Community is a great place for asking question and an exchange of ideas. I found this quite new "starting guide" pretty useful. In case you want to have a look and do more here in Community - feel free, any time you are welcome! Cheers, Daniel

Hi Elvina, hopefully I am getting the whole picture but wouldn't it suffice for your requirement to grant "Assignee" the "Browse Permission"? If I am not totally off the right track you then would not have to use issue security. Idea behind: Browsing the project will be granted to the project role "Administrators" (all…

Jira Toolkit App, unfortunately, is "unsupported". There will be most likely no support be available for it. Is there probably anything suspicious visible from atlassian-jira.log - that, indeed, might not be the case but it is a try to catch an error message there if the situation should be logged.

You are right. There are question to accomplish such from time to time in Community. It is always "working towards the goal" but I think you are close to what you are looking for. For the change in Assignees (Issues you assigned to a different individual) it think the following could work: assignee changed by currentuser()…

Hi Zara, from "just looking" at the log you posted I'd confirm what Bitbucket is complaining about - the database cannot be reached. As to the way: it is very hard to pinpoint it from the outside. Further inspection by you on the server will be needed, indeed. Have you checked if there are more information available from…

Hi Patrick, in case you haven't had the chance to use the Jira Admin Helper (Notification Helper) I'd give it a try. The Notification Helper can you help figure out why a user didn't get an email notification when a comment was added. It's available from the view issue page, the issue navigator, and from Jira…

Hi Nick, could you please show us your rule like in the screenshots of Marco and Kagithala along with the output of the log like showed in the screenshot of Kagithala? That will help in digging deeper :) Thanks, Daniel

Yes, this is based on the fact they would have to maintain the group for you (in case the group is one that must be maintained in Jira directly). That means: you must consult them for every onboarding/offboarding in the teams - this can get a cumbersome job for them so I see their point. Exception is if you maintain the…

Has the sheet really something to do with a CSV import at all? The form looks nice - without question. But CSV files are rather plain text and separates values per comma. Far away from looking that nicely. Jira won't accept a form like you showed for an CSV import - am I missing something obvious here or am I not familiar…

Hi @Iago Docando thanks for the great contribution - it came like a great coincidence as I'm dealing with the same challenge today as Emanuel. Looking for exchange and advise... would be happy if you could assist. When I read the requirement of Emanuel JQL that returns all parent issues of a given type in a given state and…

The example above refers to issues that are affected by the stuck issues. This does not refer to the issues that are actually stuck. You can see this nicely as the entry point is the trigger "When: Issue transitioned TO Done". If this "event occurs" then Automation will act upon the linked issue. Cosmetic thing in the…

Hi @SberAutopark upgrading is not so easy in some cases why I suggest reviewing the documentation and as always to test on a non-production environment first. The files you mentioned to backup first sound familiar but it does not necessarily mean you caught them all. A lost connection usually rather means you haven't had…

@David Wadham For the priority discussion (which sounds far too familiar to me) I would probably not go down the automated route. Look, an user which printer is jamming paper is for that specific individual "critical" (critical as in "I need to have the document printed out, my boss is literally breathing down my neck as…

Hi Krishna, the REST API in that sense is just a very powerful "set of tools you can use (like a big toolbox in your storeroom)". https://docs.atlassian.com/software/jira/docs/api/REST/8.13.1/ But there is no endpoint available that would address what you are looking for. All the logic, code and what else comes along with…

Hi Dominik, the question has been discussed some years ago here: https://community.atlassian.com/t5/Jira-questions/Is-there-a-way-to-do-a-custom-field-date-range/qaq-p/375532 To me knowledge the status in unchanged - you cannot have a custom field of type "date range". Probably you can support your processes/ideas with a…

You are right when you say that it would affect other projects (and implicit that means: other boards, too) when you would adjust their workflow. But you can copy their workflow and workflow scheme and then assign it to *just* the project that wants to use the transition screen exclusively. That means: the requirement is…

For the "set alarms for deadlines" part I'd suggest a filter alongside with a Issue Subscription. You will then get an e-mail will all issues listed in it where the criteria matches. Some inspiration can be found in a related post from Community. The actual doing is described in this knowledgebase article (Subscribing to…

I came across a use case where an App (I don't remember which exactly but I can ask if you wish) was used to enforce that the due date is greater than the current date (at least: now + 5 days). This is enforced during approval transition (at the end is was indeed a workflow validator and some logic to calculate on the…

Hi Johanna, a different approach to what Larry very well explained would be a clone of content (from the issue in Service Management project to a new one, to be created in Jira Software). But this would require mostly the use of an App that is capable doing so. If this is what you are looking for check Atlassian…

In case you have Script Runner available on your instance you could do it using "Escalation Services". Otherwise a REST API access executing the desired JQL will do the job (alongside with a cronjob or a similar mechanism). In total this can be a delicate task to do. Delete is delete = gone is gone. Nothing against it -…

Hi Jorge, was the intention to show here a screenshot? In case it was: it is not coming through for whatever reason. From what I understood a color setting that was not configured correctly broke a board. If so, in your case I'd file a bug with Atlassian Support (https://support.atlassian.com) so this can be fixed for the…

Automation is integrated into Jira Cloud - without any additional costs. Without it is it not possible - you would rather need other Apps, but they are certainly NOT included in Jira Cloud. So it makes absolutely sense to try Automation. Even if it does not meet your taste you will "lose" nothing.

Hi @Gantner NV the approach using retrospectives was mentioned several times in past when it came to exact this requirement. Adding to what Jack already said you could even use a Confluence page for a retrospective (if you already have Confluence). You can link your sprints to the retrospectives easily. Some more…

I must admit that this is probably not what you are looking for as I also do not fully understand the intention but in case you just want to copy a board (probably more times) so you just do not have to start from scratch this is possible. The documentation on this can be found here:…

Hi Tomoya, welcome to the Atlassian Community! Adding a column should in no way lead to the effect that issues disappear. But I cannot be sure. From first look I would assume there happened some kind of network disruption the moment the error came up or possibly the problem is located in Cloud directly. Have you had the…

Sometimes it helps to open a "private" browser window (Chrome/Firefox) or change browser for a short test. Also deleting Cookies was reported to have a positive contribution - sometimes. Apart from that it could be something server related. In case you already found something out, let us know :) Regards, Daniel

Hi Peter, first of all I am thrilled by the documentation you did during troubleshooting - you present the runbook along with your issue in a public issuetracker, whew that far beyond the standard procedure. Unfortunately this is maybe the best part of my answer. I will try two different questions anyways - accept my…

As for the slowness it is hard to say anything specific without a feeling how slow slow is ;) It really depends on the PC also. I am afraid but I suspect there is not much that could be contributed except the usual tips to stop other software in the background, to check if something else changed, to go back to an older…

Hi Sheikh, what I understood so far is that attachments are not opening. Is this correct? As a few days went past now please confirm the issue is still present. If so, could you please try with a different browser, probably also with a different PC to rule out that this is a local problem? If that doesn't help please…

Hi Berry, to my knowledge as per today there is no option. I even came across a requirement to hide "Comments" on View Screen per Script Runner Behaviours. While this works perfectly on an Edit Screen for the View Screen this is a different story ... unfortunately. While I am not per 100% sure hiding "Issue Type" system…