Daniel Ebers Expert

The upgrade matrix is just a very nice overview of new features that came in during last versions. Your high-level plan looks okay but in details it can very and as per documentation there are several ways to achieve the goal. Carefully check and be sure you are not missing anything. Please in any case do not forget to do…

Yes, better communicate users a downtime. It's just fair.

Hi @Sabeer Narula it sounds that you are lacking administrator permissions to do the desired maintenance. Please try navigating to http://admin.atlassian.com and report back what the result is. From your description you should be enabled access there so you can manage your users as you wish. If you are getting an "access…

Hi Tamil, do I understand you question correctly that you want to create separate columns whereas you currently have two status mapped to one column? If so, you could create a new column and shift over one status to the newly created column. Regards, Daniel

Hi Kirill, in case you want to test with the data you have right now in your instance you only can upgrade as a "whole". Combining in that sense is not possible. If you only want to have a playground and a short test you could subscribe to a new site and let it downgrade after the test to the "Free" plan. What for a single…

Hí @Sanjay Sapra, welcome to the Atlassian Community! There are, indeed, possibilities to create issues/tickets from e-mail. For Jira Software in Cloud the appropriate documentation would be: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ Basically the steps require…

Hi @Manish Ranjan first I double checked if there is any known issue today and also checked on my Cloud site but everything is fine. If I understand you correctly this is also happening with other browsers - do you use any kind of plugins in them (probably for ad blocking and such which could be triggering on parts of the…

Hi @Maas Salem welcome to the Atlassian Community! Which kind of problems are you facing exactly? There is pretty awesome documentation out there for * Confluence https://confluence.atlassian.com/doc/upgrading-confluence-4578.html and * Jira…

Is this also happening after a clean restart of Jira and did you try to put Jira into safe-mode (probably during off-peak hours after office closing and only for a short time)?

Hi @anjitha.s Any deleted users or users in inactive directories that are referenced in your Jira data will appear as Former user after migration. If you need to migrate the references to these users, reactivate them (or the directory) before migrating. Users with disabled status in your server site will be migrated…

Hi @anjitha.s licensing for Server and Cloud is separate. For Server you have licenses, Cloud is a subscription. If or if not to extend licenses when a migration is coming up is something general that is here in Community even is seen from two sides. In short: when not renewing a license you will forfeit the possibilities…

Hi @Yuning Xiao although it is hard to follow what was changed actually (and this might be relevant when trying to understand AND possibly revert the changes) I would try in your case to first assess the logfile of Confluence. The idea is that there is now possibly more information available. As I understood you change…

Hi @David Carter there have been some workarounds on this during the last years. Some users reported them to work, then the workarounds cease operation, then there will be new workarounds. If you want to read through them you can do it here: https://community.atlassian.com/t5/Jira-questions/Show-my-mention-s/qaq-p/220486…

Hi @Dave Mallick bad news first: they are so generic it is not possible to tell you right now to "push the red button and everything will be okay". Does the error messages hinder Confluence in starting properly? I am asking because there are reports in Community that this is the case. As soon as users had those warnings…

Hi @bezawadas there are, indeed, possibilities to create issues/tickets from e-mail. Are you using Jira Cloud or Jira Service Management Cloud? I am just asking because you referred "helpdesk" but implementation will differ on if you use Jira Software or Jira Service Management. For Jira Software in Cloud the appropriate…

Sure - please refer to this page for finding the logs: https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html

Hi @akshay sharma to be honest - I am not sure the looking on this particular topic is worth the time. Assuming you are after a good grade in Qualys and/or a secure environment fixing this thing will only a drop on a hot stone - version 6.3.15 is outdated as per now and contains bugs (security relevant) that never will get…

Hi @Marlene Koh welcome to the Atlassian Community! Could you please double check and confirm if App "Jira Toolkit" in installed in your instance? Often boxes like that is seen when a "Message Field" is put to the corresponding screen. You also could analyse the screen if there is a "Message Field" put to it - if so, you…

Hi Yuval, for cloud there is probably currently no App supporting such thing. On Jira Server (on-premise) I used to implement exactly that in the past using TreeCF unfortunately as of now this is not available for Cloud. You would have to recheck Atlassian Marketplace if there is meanwhile any alternative App or to monitor…

Hi @Aravind welcome to the Atlassian Community! Have you had a look already in logs like atlassian-jira.log? Sometimes this is of a deeper failure with Jira why it might make sense to analyze the server logfiles. Does this happen in several browsers for several PC? Does only your user account have the missing sidebar or is…

Hi Richard, the easiest option is to wait for a few hours to see if this was only some kind of temporary issue. If the error persists please try using a different browser for a moment (Chrome/Firefox) and to re-test. Also testing in a private/incognito window can have a positive effect. If the error then still persists I'd…

Hi Aggeliki, welcome to the Atlassian Community! Just to make sure this does not originate from a possibly outdated App I'd suggest to check using the following guide if there are any Apps that needs updates: https://confluence.atlassian.com/upm/updating-apps-273875710.html If not the source might be a self-made adjustment…

Hi Trena, please make sure you have the appropriate permissions from Permission Scheme. If this is new to you I will link the documentation on managing Permission Schemes for you: * Manage Project Permissions https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/ Another very useful tool…

Glad you fixed it. In case you would like to share what you found out this would surely help others users facing the same issue. Thanks in advance!

HI @Hiddleston Tom welcome to the Atlassian Community! Yes, this is absolutetly an option. In fact many users are meanwhile using Apps for Jira and/or Confluence while being on road. https://www.atlassian.com/software/jira/mobile-app Just for a short clarification: as soon as you have the App on your Smartphone you,…

From what I understood so far (and also the comment from Nic) you have done everything right and the status you have is all you can got with the current design of Jira Service Management/Desk on Server. There is a Suggestion to improve but for Server there will be no progress short-term probably:…

The link was intended as "further reading" or an extended reference on configuration - to work out from there but I understand this did not help. Without having all the details of the configuration you see on Azure it will nearly be impossible to state from the outside what the problem might be. I see you posted in the…

ah ok it is Zephyr - that was my question. I am not skilled in Zephyr. You would have to wait for somebody else to chime in or to ask Zephyr support :)

Hi Jozef, as long as the two applications (Jira Service Desk Server and Confluence Server) are linked using Oauth with impersonation customers should be able to view knowledge base articles without logging in. Steps to reach that goal are written in this guide:…

This looks not familiar to me with Jira Cloud. I assume this comes out of an App. If we knew which one it would be easier to investigate further what can be done.