Daniel Ebers Expert

Hi @Dave W the "Flagged" field in its common meaning is coming through Jira Software whereas you state you would use Jira Core. It is used to flag stories/tasks among software boards (Scrum/Kanban). https://support.atlassian.com/jira-software-cloud/docs/flag-an-issue/ Are you referring to that field or do you probably have…

Thanks Hubert & Joerg for all the great stuff you do for the community - even in tricky times like this super-special year 2020. One of my personal highlights is "Leaving Serverland" - the event had a character of a fair (but digital) and from what I could observe there were so many committed attendees available for…

Apps for Confluence you can find in Atlassian Marketplace: https://marketplace.atlassian.com/ Which one suits best you could test for your team using a trial.

Yes, using option "connect a custom email account". I don't see why you should not be able to. In case there is a specific error please tell Community which error message you are specifically receiving.

Hi @jameshartleroad there has been a Suggestion on this but it was closed with "Won't Do". To my knowledge therefore there is no such option. https://jira.atlassian.com/browse/JRASERVER-59595 Cheers, Daniel

Ah! I see - it is Zephyr. This is an 3rd part App for Test Management. Maybe somebody skilled for Zephyr will chime in our you could reflect your question to Zephyr support.

I am not confident the past year can be salvageable anymore by any means - but snacks and hoping for a better year will probably do the job :) Happy new year to you all as well!

This is very useful, awesome idea! Thanks for sharing!

Yes, during that you will get a dialog looking like this: and at the bottom there are options to connect to a custom email account

Yes, I understand. Unfortunately the option from far remote here are a bit limited. If there is not much additionally from the logs maybe a experience Jira<->AD admin will chime in later.

Hi Tom, a "traceability option" sounds not very familiar to me. Is this provided by an App, if so - which one is it? Could you probably support with an anonymized screenshot? A wild guess would be that (given the case it is provided by an App) the vendor must enable it so it works with the New View again. Regards, Daniel

Yes, this is correct but you can also use your own e-mail domain. This is especially useful when you want the Jira sents on behalf of your domain. Further details can be found in this document: https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

Hi @Shoeb assuming this is a classic Service Management project you can hide/remove fields from the customer portal's view. Please check in your configuration if the elements were removed/hidden. I will attach a screenshot for better understanding: Here is the relevant documentation to it:…

Hi Erika, you mentioned a role-based routing option - how does your requirement look like, please? In case you could be as precise as possible somebody might be able to give a thorough advise. Which kind of queue management would you like to use with Jira Service Management? You can use queues to structure incoming…

I'd love to take you through the process but to be honest - it would be a copy&paste of the excellent documentation I linked earlier (please refer to the link above). The specific page is this one: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ Using the documentation you should be…

Hi Craig, welcome to the Atlassian Community! In case you have just enrolled in the course it might take some minutes until all material is populated. If this does not help please raise a request with Training & Certification team. Community members have no access to your account and cannot debug why the PDF in question…

Further investigation leads to the assumption you have installed the App "Jira Automation Suite (JSU)" formerly called "Jira Suite Utilities" and have a validator set using this App in the transition you are currently looking at. Is it possible that you additionally marked "Resolution" as a required field during the…

You could view the keystore using the following guide from the knowledge base. It might make sense to postpone this idea. At least there was a match for your latest error message from knowledge base:…

If i do get you right then you are redirecting support@example.org to projectname@mycompany.atlassian.net - is this right? Have you tried as an alternative to register the mailbox directly in Service Management - from what I understood from documentation this is the recommended way and you would not need to deal with…

If this is only happening when assigning labels and you do not have any specific App that manages labels than this would be an indicator something on Jira Cloud backends would be wrong. In case the error persists this is something Atlassian support should look into. It's a bit tricky as you are on a Free plan that is only…

You're welcome! I wish you a happy new year as well. If you don't mind could you please accept the answer with "Accept Answer"? Other members of the Community with the same question will find an answer easier then.

Hi Reto, a reboot should not kill anything but on the other side there is nothing unusual from the logs you posted. Also a healthy system shows those lines during authentication. There are two entries in knowledge base but but of them report that those errors would write to atlassian-jira.log - you mentioned…

That depends on how your products are maintained in the project. It could be a custom field or maybe it is a component. For maintaining components you need to be at least Project Administrator. For maintaining custom fields (same applies for adding values to a custom field) you must be Jira Administrator. Please let us…

Hi Nicole, just a short question: you want to add a new Jira project within your existing Jira instance or you are looking to create a new site (xyz.atlassian.net)? Regards, Daniel

Got it. Yes, this is really something that can be done using Card colors like Trudy wrote.

Yes, this is possible also. You can have several statuses in one column. When choosing to do so please be reminded that you are not able to transition an issue using drag and drop then from status "in progress" to "on hold" and vice versa. This is due to the design of Jira and a normal occurrence.

Hi @Egor Romanov welcome to the Atlassian Community! Interesting distinction would be an answer to the question if the backup succeeded with having a consistent and defined result at the end or "something" is missing (for the "last bits" rendering your backup useless). Have you any insights on this? If is it just the…

Hi Jenny, does the user you want to add to watchers at least have "Browse Permissions" on the issue you want to put him on? This is basically based on the following article: https://confluence.atlassian.com/jirakb/jira-user-cannot-add-watchers-to-an-issue-390496933.html Regards, Daniel

Hi @Pramod DC welcome to the Atlassian Community! Please make sure you have the appropriate permissions from Permission Scheme. If this is new to you I will link the documentation on managing Permission Schemes for you: * Manage Project Permissions…

For a cloud site it is a 7 day trial, only for Server (on-premise) you get 30 days.