Daniel Ebers Expert

If all other causes can be ruled out it is probably needed to raise a request with Atlassian Support. Sometimes bounces of a bunch of mails (this could occur when your mailserver was not available for a certain timeframe back in August 2020) lead to a blacklist of your account which can be released by support. Please keep…

That's ok from an users perspective, but please keep in mind Jira 8.3 will be End Of Life (https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) as per EOL date: July 22, 2021.

Hi @Herbert Haunschmid Assuming nothing has changed in/for Jira directly (no version upgrade, meaning you also had Jira 8.7.1 on old server) but just the base system has changed - is there any possibility on reverse proxy level has something changed (first of all some settings, maybe?). Have you checked if the limit you…

Perfect! Glad you got it sorted out ;)

There is an anwer from Nic above - kindly refer to this one, where you will find all needed info.

Hi @Jt Legg for parts of the requirement you could check if the "Two-Dimensional Filter Statictics Gadget" is capable of supporting you - probably by a well-thought through filter, it might need further tweaking to show the specifics you're after.…

Hi @Chen Lingling welcome to the Atlassian Community! Your requirement could be understood in a way that you want to update a custom field named "Ticket Owner". This could be done using Automation. The idea could be: - when an issue is created: - assign the issue to the current user AND - copy the value of the field…

Are there any chances an App is in place which worked okay in past but now causes this - probably by an upgrade of it (or Jira version lately)? It would have to be some App that interferes with user interface but this time it is hard to say which one specifically - are there any Apps deployed in your instance?

Hi @welder just checked in my Cloud instance - default is that all project types are selected. Did you try it with a different browser? Maybe some data is cached? Cheers, Daniel

If if understand you correctly you now need "priority" on one axis and "Sprint" on the other. Please check and tell us if it works or if you meant something totally different.

Hi @Radhika Muppala assuming you are using Jira Cloud (please confirm if it should not be the case despite the error message strongly suggests you are using a Cloud plan) did you follow this guide in specific for the setup? https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/…

Assuming you are the one who has administrator permission could you please try to use "Permission Helper" from "Jira Admin Helper" to dig into that further? As per it's description: "The Permission Helper can help you figure out why a user can or can't see a certain issue." You can learn more about it here:…

Hi @selly welcome to the Atlassian Community. Next-Gen workflows are intended to work in a way that multiple states for "Open" and/or "Done" are *currently* not possible. But there is a Suggestion and the improvement will be rolled out next time. You can refer to the Suggestion for further information:…

Hi @sujata Birajdar there are, indeed, several options. Based on experience the approach with a separate >Reverse Proxy< (for example, using Apache) works best: https://confluence.atlassian.com/kb/securing-your-atlassian-applications-with-apache-using-ssl-838284349.html The reverse proxy will be responsible for terminating…

Hi @Kieren just a short question for better understanding. Is the change described in this article corresponding (^=identical) with the update in Roadmap? I am referring specifically to this one: If it should not be the case, is there some documentation available as to the mentioned "Multi-instance enterprise environments"…

Hi jibran.munshi@vistaprint.com in case the signature is a static one and explains, for example, some legal information/disclaimer you could add it to the template reachable from "customer notifications" from Jira Service Management:…

Hi @Entel I agree with the others that a restore would be needed for term of a "rollback". From a different angle: there must be a reason why you want to roll back but v8.3 will be "out of life" not very far in the future. The question is if it would not be better to fix forward - are you experiencing something that does…

Welcome to the Atlassian Community! I hope you will enjoy what you will learn and see here. In case of questions just come back - a lot of members are daily here ready to help others and to provide answers :)

Hi @Mohamed Tourab on next-gen sending mails has a bug. The following bug report deals with it. It mentions "approver" field - but the error message is the same as in a test with a field of type "People" I conducted right now. Could not send email, the 'To' address field is empty. If you have referenced a field it may be…

From my opinion you hit a >hard limit< which is probably signalized by the fact that both manual and automated approaches won't assign the custom field to more screens than the 4999 ones you have right now. You could raise a Suggestion on jira.atlassian.com - but I am not sure if there will be an implementation any time…

Hi @Anita Duggan apart from all valid thoughts about the account - it definitely make sense to check my.atlassian.com - as the message states the person is responsible at least for one Atlassian-related license for an on-premise product. This is to make sure no license renewal will be missed (and such) in future. Cheers,…

It depends what you specifically want to do by a reorganization. There are Apps out there which change layout and behaviour of portal pages. You could check from Marketplace if it meets your need and contact the vendor to know more about their Apps. This is just one App, there are probably more out there. At the end it…

Hi Jakob, from your description it might be the problem you are facing corresponds to this bug: https://jira.atlassian.com/browse/JRACLOUD-70151 At least from the description Sometimes the button do nothing - You click on the arrows to move the status up and down, but nothing happens. I suspect to recognize a match from…

Hi @Frances Moncrief custom reports like Alexander described better above are available for Jira Service Management next-gen projects. Is there any possibility your next-gen is a Software project? This would explain why custom reports are not visible to you. Cheers, Daniel

Hi @Pradeep Verma given the case this should be still unresolved for you - could you please post a screenshot on where you revoked access? Community members might then easier be able to understand what happened. Thanks in advance! Regards, Daniel

Hi Victoriia, thanks a lot - I wish you also a happy new year! Could you please navigate to "Issue Types" (Cog-Admin-Icon >> Issues >> Issue types) and click there on "Edit" to choose and save a different icon? (the direct link is https://TheNameOfYourVeryOwnSiteGoesHere.atlassian.net/secure/admin/ViewIssueTypes.jspa)…

Hi @[deleted] there was a identical thread raised this week by Thomas, he contacted Atlassian Support and they provided this issue ID https://jira.atlassian.com/browse/JSDCLOUD-9376 Thomas was informed that that they cannot provide a timeline on its resolution Please also see here:…

Thanks @Thomas Scott I will update the linked thread for posterity, too. Regards, Daniel

To be honest, I am running out of ideas. One last thing: could you confirm on the driver (JDBC) including version number, if you like also filename of the download - that you have currently in place. If this does not help I'd refer you to the suggestions of Fadoua because then there is nothing left to be checked from far…

@Eric Herot yes, things like that happen :) Hopefully this fixes it.