Daniel Ebers Expert

It's pretty much what it says - for the usual cases. In my.atlassian.com there seems to be at least one license (SEN) of a products connected to your account (mail address). Did you navigate to my.atlassian.com in order to double check? Even it is only one license it will cause the message.

Hi @Stefanos Kal all of the warning messages seem to be related to an App called "The Scheduler". Perhaps it needs an update from version 6.3.3 to the more recent 6.3.7? Could you confirm you have upgraded Apps after the Jira upgrade took place? Without deeper knowledge of the App it looks to be this one:…

Hi @Megan Larson welcome to the Atlassian Community! I believe the most important question is if there is a reverse proxy (IIS, Apache or nginx) running in front of Jira - in that case the configuration would have been to adjusted there. In all other cases (especially if there is no reverse-proxy) the following guide…

Hi @Peter Low this is a common requirement and should be easily to be configured via a Notification Scheme. To make it easier you could start looking with built-in "Notification Helper" if the user in question is intended to already receive this kind of notification.…

Hi @Raymond Soltes is this still happening to your instance? If so, please inform us here. We then can try go get somebody from Atlassian to chime in to help on sorting out this matter. Regards, Daniel

While there we no incidents visible for the days you posted your question probably still there was some kind of hiccup. Please let us know here in case the error persists. Somebody from Community can then try to consolidate and ask some other Community members what is probably happening with the login right now. Regards,…

Hi @Zharkyn Kassenov in case it is still not working - could you probably post the response of your call here? It then might be easier to dig in deeper. Regards, Daniel

It is a requirement for Jira to connect to a supported database (where it can read, store, delete, update data). If you outline it as a single node setup or HA setup is not of interest to Jira - as said, as long it can access the data and the platfom is one of the ones listed in supported platforms.

Hi @Raoul Kaiser processes like this are in many companies aligned with the ITIL framework (by term of request fulfilment). You can learn more about here if you not yet familiar with the specifics: https://www.atlassian.com/itsm/itil This is where Jira Service Management could be an option for your team. Using this you can…

Hi @Gavin Ott based on the article John linked above the automatic clearing after 14 days is reported to be still in place - I just wanted this to add as a different user here in Community some days before was shocked where the issues in Done column went after that time span and we figured out this was this automatism. So…

Hi @Jeremi Chen according to https://confluence.atlassian.com/adminjiraserver/managing-global-permissions-938847142.html#Managingglobalpermissions-%23separatingadminpermissionsSeparatingJiraSystemAdministratorsfromJiraAdministratorsindefaultJirainstallations could you please post a screenshot of your "Global permissions"…

Hi @Alberto Ignacio Villarroel Rivera adding to what Mohamed said there might by also some additional information available from Atlassian Agile Coach, a nice collection of supporting information when it comes to Agile Topics. https://www.atlassian.com/agile/scrum/scrum-of-scrums A completely different idea, some…

Hi @Ikem Abellon just for a short clarification: did you mean they selected "PIP-NSW-Q1_2021" to roll the 94 issues over (which was the initial intentions) but instead and despite displaying the "target" sprint in dropdown those 94 ones were sent to the backlog? Is this correctly understood? Regards, Daniel

@Ollie Guan Kudos counter (not the balance) also stopped some days ago. I understood because the pilot ended (but this was extended) - and since a few days it is counting magically again :)

Great! Glad you fixed it! Thanks for letting us know what the root cause was.

With product access you can control which products the user should have access to. Given the example you are using Jira and Confluence in your site - User A could have access to Jira, User B to Confluence, User C to both. By revoking site access the user will not be able anymore to use the complete site (think of Jira +…

Hi @Maggie Marques I also believe the only way is to archive the project (or "hide" it by means of permissions) in order to protect it from being searched through quick search. One could say a last resort measure is to delete it. There is a Suggestion open with Atlassian I could share - but this is to only search for open…

Hi @Artur Jarosz is this happening from a regular basis or was this an one time error? For Jan 12 there has been logged an Incident (https://confluence.status.atlassian.com/) but I do not consider this to be related as this was only for the Roadmap Macro. Do you still notice this kind of delay? If so - and you can rule out…

If I understood everything correctly you want to show "resolved" timestamp in New Issue View, is this correct? If so, I can confirm this is not possible today but there is a Suggestion open with Atlassian which is status "in progress" - so it looks promising that the feature will be ready soon. Please watch:…

There is a longer discussion on limitations of labels in Two Dimensional Filter Gadget: https://community.atlassian.com/t5/Jira-Core-questions/How-to-exclude-unwanted-Labels-displayed-in-Dashboard-Column-for/qaq-p/216900 You can watch the corresponding Suggestion though: https://jira.atlassian.com/browse/JRACLOUD-75527

That is a common case ;) Glad you got it working!

If there is a mail server, locally in your network, and you have admins to speak to I would suggest doing so - Jira parses the mails that are delivered to it and I am not aware of any changes to the mail processing in Jira Cloud. I assume given this scenario this would have been reported back by a couple of users.

Although user management possibilities (especially for roles in projects and so on) are limited in Free plans - you could check if product access for your account is enabled properly. Assuming you are site admin (what Community tells on the lozenge on the right side) you can check using this guide:…

It depends on how the mail is structured very likely. If you are using the mail handling like described in ... https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ ... and assuming the picture is embedded in a HTML mail (which I now think I have understood from your…

Hi @Hubert Dsouza which kind of deployment is your Jira? Server or Cloud? Do you have additional Apps available (which could support this requirement)? A shot in the dark without knowing what is available is always ScriptRunner: https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_issue_links Regards, Daniel

At least I can confirm the Jira version is compatible with the database version you are using :) Is there probably anything more detailed visible from atlassian-jira.log of your instance? Apart from that (this is just a guess, though without any evidence) it indeed looks like an error that is being given back from database…

Hi @Shira Izon I am not yet following. Could you please describe any further how the flow exactly is for that mail? The broken formatting is in Outlook when you received the mail from Jira -- OR -- the strange display is in Jira when sent through Outlook (and received by Jira)? Do you use any App for that functionality --…

Hi @Pavan to be honest I did not get the whole picture of problems you are facing right now - except that after a CSV import statuses along with other data seems mixed up. You could try to check with "Integrity Checker" if something related to the database surfaces by the means of some trouble:…

Hi @Yew Teng Ui which type of database are you using? Which version are you currently on for the database? So, you mean that the workflow is perfectly find (no troubling conditions/validators) but you are assuming it must be backend (database) related? Regards, Daniel

Verified it is a software project, but not a Service Management project AND verified it is next-gen then you have options for Agile Reporting using this link: https://YourGreatSiteNameGoesHere.atlassian.net/jira/software/projects/YOURPROJECTNAMEGOESHERE/boards/2/reports In case the Reports are not available make sure you…