Daniel Ebers Expert

When you create a request type you can add it to a portal group directly. In case you did not check the box to let Jira do this upon creation you can navigate to: Project settings >> Portal groups and by the "+Add request form" you can add the previously created Request Type. If this does not appear there creation most…

Hi @Bianca Hildebrand assuming the customer complaint is another request type, among others that are already existing in your portal, you can simple refer to the guide on how to introduce a new request type: * Categorize customer requests into request types…

Normally we do a raclette and watch fireworks (sounds very old-fashioned and traditional, I know) but this year it was kinda special. So we skipped the big dish and had pizza - and jokes about 2020. And to be honest, a little bit of humour is never bad. And: who does not like pizza. Crazy times, crazy dishes.

@Natasha Kinderalso a nice "welcome to the Community" to you!

Thanks for the update! In case you would like to share what they reported back I'd be happy.

@Gonchik Tsymzhitov The last part was meanwhile published - for an experienced user there might be only a few interesting parts in it, however ;) I hope that the ideas encourage a few people to use modern solutions (like Jira, Trello, Confluence) to do something in their local communities - to assist non-profits and to…

@Kris G _Alacriz_thanks a lot! Meanwhile the last part was published. The ingredients were just of type "Checkboxes" but also Components would have been an option - so also in this matter nothing very special here. The main logic is to parse the checked boxes for the display, and to get it via API beforehand, of course ;)…

I was able to reproduce it on my laptop using the resolution you have mentioned, many thanks! I also were able to identify a Suggestion on a better handling of the screen space: https://jira.atlassian.com/browse/JRACLOUD-67884 There is also a longer discussion linked in this Suggestion:…

Quite strange behaviour. Do you have the option in this window to select a different sprint also (so it is "highlighted") and then coming back to the desired sprint? Maybe it is only some thing of browser not focusing the selection right?

Hi @Javier Cárdaba adding to the great visualization of Muhammad I wanted to add a link to an Automation video which could be of help: * How to create linked issues automatically upon issue creation in Jira https://www.youtube.com/watch?v=4cIVNl2-oao From what I seem to have understood you also want to link the issue as…

@hrc3000 What you already have in place, along with the hints of Dave, is probably a good choice. There is a longer running Suggestion open to have additional information stored about customers but it does not seem to have gained traction, yet: * Ability to store additional information about customers…

At least I am not aware of any special tricks and/or alternative solutions. But this is an open-ended thread - so maybe some other people will chime in. Keep my fingers crossed!

So, do I understand you correctly you meanwhile succeeded in deleting the board? If so, this is good news - otherwise just post an update and somebody is surely ready to help.

Hi @Sam Boucot welcome and have a lot of fun!

I see what you mean, so it would need to be "write a meaningful contribution to an article" :-) That is a hard one to fix, I guess. The basic idea behind it was probably to get a vibrant discussion in articles instead of a bunch of "thank you"'s :-) Maybe it works ok a 50/50 route, the one half is exchanging about the…

This looks pretty good and should not be a problem then. Next question is if you see something from atlassian-jira.log by regards of an error when trying to delete a board?

Like Joshua showed there is the key as a response, this is the "dynamic" part of the URL, the rest is "static" like https://yourgreatsite.atlassian.net - the task would only be to concatenate your URL + the project key. You mentioned you see only API URL in response key. I am unsure why - could you please show an…

I see, this is one of the rare cases when a careful change directly in the database could make sense. Important would be to know what lead to the inconsistency but this will be hard to determine. An upgrade to a more recent version is always a good idea. Glad you fixed it for now.

Hi @Berna Yavuz the guide from Alexis should get you started. I just wanted to add that your requirement How can i change the status of a service desk issue only when all of its linked issues got resolved could be understood also in a way that the transition of your issue should be blocked (you want to prevent a…

From a short check I was not able to find any related reportings of this error so far. Best guess would be to wait a few hours if it is of some temporary kind and/or try a different browser for a few minutes - just to check if it is somhow browser-related. If this should not help and you have not changed permissions for…

Welcome to the Community, @Rogério Hope you will enjoy what you will see and learn here :)

Yes, you are right. Workflows are meanwhile available for next-gen projects. Features for next-gen projects are indeed still "work in progress", there is still lots of idea to implement - judging from public tracking system "jira.atlassian.com". The documentation on workflows in next-gen projects has been updated lately:…

I might be missing a point but for a brief overview of licensed user seats isn't there the license page (General Configuration >> License details) A better explanation is to be found here: https://confluence.atlassian.com/doc/managing-your-confluence-license-313467774.html So, my assumption would be that in your case the…

Duplicate to: https://community.atlassian.com/t5/New-to-Jira-Service-Management/is-it-possible-to-bring-information-to-an-issue-from-another/qaq-p/1581260 Please further refer to the linked thread.

Hi @Martin Hirschkorn from reading your requirement and comparing with an open Suggestion here: https://jira.atlassian.com/browse/JSWCLOUD-15533 I believe that this is what you are looking for. Please double check and if I am right you could click "Vote for this issue" over there to signalize it is of importance for your…

Double checked in my cloud instance I think to recognize what you mean but it does not consume that much space on my screen. It probably depends on screen size, screen resolution and/or zoom factor of the browser. In case you could say something how your setup looks like the one or another factor could come to somebody's…

@Viktoria Gassner Is there a specific error coming up when the person tries to manage the sprint or is the operation failing silently? If all said above does not help could you please provide a screenshot (anonymized) of both "people" settings as well as the Permission Scheme assigned to the project?

Hi @Augustin Luton thanks for the great debug in advance - very useful. There seems not much left to do to test, but just to confirm as this is happening more often than one might think: when he is commenting on an issue the mail is expected to appear in the inbox of a colleague, right? Being not notified about own changes…

Hi @Tom Sleebe I found reports on this behaviour so close to your description that I assume it is not possible right now but I would be happy to be proven wrong as one of the report is only for Server (not for Cloud which I understood you are migrating to) and the other one seems to deal with comment visibility as for…

How safe is it to continue hosting a Confluence Container with the current latest version? This also depends on what security vulnerabilities will be found after Feb 2024. Minor ones - or critical ones. And then it would be still specific to your environment - you said it is running on a docker container, presumable…