Daniel Ebers Expert

I found the discussion I was referring to earlier. https://community.atlassian.com/t5/Jira-Software-questions/how-to-exclude-jira-service-users-from-jira-software/qaq-p/1587642 The outcome was that a limitation like you suggested is not possible.

Do you use any Apps with interact with the Watcher function to enhance it? We saw some kind of those problems every now and then coming from Apps. This, certainly, does not answer your second question, though - but I do not think anyway they are related. The second one is more a question to boards (Kanban/Scrum) but not…

Hi @Steven Zhang could you please also attach a screenshot from custom field overview? Probably this gives a hint how the field is configured in detail - and at least it will tell the type. Here an example of my instance: You get there when pressing the dot (.) and typing Custom Fields. Regards, Daniel

I found no option to change it's default - but you can click on the purple area and select a different color. In my example it worked for an Epic - whereas a Story does not show the colored squared but I did not check further why this is the case.

Just a wild guess as so far I did not face this behaviour - is there any chance the description field in your target project is not set to "Wiki style renderer" but "Default test renderer"? https://support.atlassian.com/jira-cloud-administration/docs/configure-renderers/ This however, would have to mean you are not looking…

Do I understand you correctly you have now three Cascading fields holding values? Could you please confirm on the structure? At the moment the implementation is not fully clear to me. Is it: Conference 1: with values for parent London Paris Tokio and values for child each Sales pitch Advertisement general visit While…

Hi @Jonathan Schwarze please make sure the request have a "Request type" safely set. Referring to documentation all issues that do not meet this criteria are not considered a request but rather a regular Jira issue. I believe this is the challenge you are facing right now because some more basic mailing problems would…

Do I get it correctly that email is sent from a company email address: Billing-finance@ is the mailbox on your customers/partner side which is mapped to the same named reporter in your instance? Assuming this I am just wondering if it would not work out if you replace Perform as user: Billing-finance@XXXX.XXX with the…

This is a more organizational approach, isn't it? Doing so they would not be blocked to interact with a specific queue but offered a different approach. The more I'm thinking of the requirement I am wondering if there should be a clarification on thy why there is interaction where you are not expecting it / intending it.…

Hi @Renzo Isola welcome to the Atlassian Community - and don't worry, there are no silly questions. Just ask if something comes to your mind what is unclear or what you are curious about.

I am new to Trello as well (especially to Butler) but it seems to work very easily - nice!

Hi @thiago.suisso this is handled by a bug over here: https://jira.atlassian.com/browse/JSDCLOUD-9376 You can watch the bug to keep yourself informed about its progress. There is something similar open as for customers: https://jira.atlassian.com/browse/JSDCLOUD-8982 Cheers, Daniel

Hi @John English I absolutely agree with Mike, hiding parts of the UI tend to be the wrong way. Users that come from external will miss elements, it can break after upgrades and that are just a few examples. In case you haven't seen there is also some training available on searches, maybe this helps your users:…

Hi @Valter Jakovlev could you please detail where you see the customers listing up? We had a discussion here in Community back in December where it turned out that customers are appearing in JQL queries, for example when the intention is to search for an assignee. Cheers, Daniel

Hi @Cory Dearing adding to the very true aspects Joshua already mentioned there is some organizational part which you teasered and for this, yes, you are right - on a larger installation topics like housekeeping, keeping things easy and clear and manageable comes into play! There could be said a lot about - but a good…

Hi @Jovin Risch while it is possible to adjust customer notifications as per this documentation: https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-edit-customer-notifications I doubt this is what you are looking for. Also you can adjust the service project details…

Hi @Talia Faigen the clone options provide a basis set of features - there are no options you could adjust, but there are several offerings on Marketplace (https://marketplace.atlassian.com/) which provide increased experience for all users who needs to clone. Depending on if you are on Server or Cloud the one or another…

Good news - this can be adjusted. In your Service Management project under: - Project settings - Customer notifications - "Public comment added" (or any other event) and there "Edit" The ${event.user.name} is responsible for showing your name. For the survey link (this is no out-of-the-box thing) it might be the case this…

Hi @Jessica Larsson you can have a custom field of type "Group picker (multiple groups)". It lacks the functionality that the specific assignee field has and usually you will hear in Community that only one assignee should be set - as this is the person you will refer to in case of questions to the progress of an issue.…

Hi @Tee Khema do I understand it correctly that the Agents have permissions for a specific Jira Service Management projects (and they should have!) but for a specific Queue they should not? If so, there is no option to adjust permissions on that particular level. Queues are basically "only the output" of a JQL query - a…

Hi @nick.mantzios if I understand everything right you are looking for a way to have sub-tasks in a next-gen Jira Service Management project but all you find is the option to create new Request Types. While checking my Cloud instance, as well as older post on Community, I found a post by an Atlassian team member confirming…

Hi @Jesse Stanbridge I seem to understand you are not satisfied with the look how the e-mails are appearing with customers. I'd just like the replies to tickets look more like an email when a customer receives it in their email inbox. Could you outline a bit more in detail what you consider wrong with them? We had recently…

Hi @Rob Horan from what I understood you want to have a "Terms and Conditions page" but just for Cloud - is this correct? There is a Suggestion which could be understood like this - but it is for Server. In case you should not find any matching twin for Jira Cloud on jira.atlassian.com I think nothing should stop you from…

It looks like this would be a bug. Today several users reported the same: https://community.atlassian.com/t5/Jira-Software-questions/Next-Unreleased-version-doesn-t-work-for-edit-issue-field/qaq-p/1602593

It looks like this would be a bug. Today several users reported the same: https://community.atlassian.com/t5/Jira-Software-questions/Next-Unreleased-version-doesn-t-work-for-edit-issue-field/qaq-p/1602593

Hi Thomas, not sure this is what you meant but I ran into something similar. With Jira 7.6 the option to rearrange Sub-Tasks was introduced, later a bug (https://jira.atlassian.com/browse/JRASERVER-66473) showed strange behavior in Issue navigator's list view - this was ironed out in version 8.8 - you said you are now on…

Hi @Linda Ouzerout it works for me also, like Ste said, but only as long as there are no dashes in the Summary. My theory right now is that Jira is looking for an issue called T-... (so after the dash it "jumps" into thinking of issue keys). Searching for anything else in regards to a Summary works. Are there any chances…

Earlier I was referring to your screenshot where it looks like here could be something that Automation is not fine with: So it would help if you could confirm "Done" is the status "10014" you are transitioning to. Maybe you could also click on the action and set the destination state "Done" 1x fresh - just to make sure…

Hi @Pankaj using Script Runner I took a second to offer you an idea, if this is feasible at all will depend on if your deployment is Server or Cloud (there are difference in Script Runner) - I have tested on Jira Server. Also it will make a difference if you have Script Runner at hand. The query will filter for Stories…

I am wondering if the "then: Transition the issue to 10014" part still shows a valid status the transition should be made to. Nothings against a numerical but isn't it common that there a step name like "Done" is written? Could you please check if this could be the cause? In log for a earlier timestamp, for example…