Daniel Ebers Expert

I had a requirement like this in the past and implemented the following - currently we don't know if you are on Server or Cloud - the query we used was on Server, also I am not sure if an App was involved. sales = this is just the name of a group - I don't think it will work very well from an usage perspective to query all…

Just a few questions with the hope to get to the bottom of that case: - has your user itself the "Manage Watchers" permission? (please check from permission scheme of the project containing the issue you want to adjust the watcher list) - could you please check the user which should be set to watchers has "Browse…

Could be - at least somebody adapted the keystoreFile - /etc/pki/jira/stage-jira-server.ks (this is not default). You could try adding your cert to there, according to https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

Hi @Monique vdB like Alexis said - this is also one that I am puzzled about the most :) Not trying to be spammy I see it as a challenge but the Group hug is a pretty decent riddle. Are there any hints available? =) Or some trick I don't see? Cheers, Daniel

Hi the users you want to setup as watcher need permissions for the issues to see them - for example you need to grant them permission by putting a group they are in or a role they are in to "Browse Permission" of the project. So, is it possible somebody is being tried to setup in watcher who will not be able to browse per…

For the affectedVersion you seem to be able to refer to version numbers, also regular expression but not to combine it with labels as such. Did you give my query a try? You can use wildcards instead of a specific version as "27.4" which would lower the burden of writing many affected versions one after all.

Please try clicking the "Back to project" first. Then you can click on "Reports".

Try clicking "Back to project" first. Then on Reports.

If they were deleted then I'd agree with Jack that a support request with Atlassian would be a good idea. My first intention was that the organization probably just has been deactivated so it still is "alive" in Jira.

Hi if you mean a somewhat different presentation of the release notes you can find them in the matrix (for Jira Service Management please scroll down to the very end of the page): https://confluence.atlassian.com/adminjiraserver/upgrade-matrix-966063322.html Regards, Daniel

Yes, this is available - please see the article from Rachel: https://community.atlassian.com/t5/Atlassian-Cloud-Migration/How-to-avoid-the-top-Jira-migration-mistakes/ba-p/1585961 At the very bottom you will find a link to her e-book where you can find the templates you are requesting.

I see, but we Community members are users like you and do not have access to any of the systems, I'm afraid.

@Imogen Morgan It is okay for the Product + Mobile Renovation projects they are not showing "customers" - they are not Service Management projects but Software projects. A question to the organization handling: did you click "Remove from project" or "Delete organization"?

Sure, using keytool. This is basically what Brant mentioned referring to the following link: https://confluence.atlassian.com/adminjiraserver/running-jira-applications-over-ssl-or-https-938847764.html#RunningJiraapplicationsoverSSLorHTTPS-commandline

I fear there is a misunderstanding. I am with no official team but an user like you in Community. However, sometimes official Atlassians are here in Community. I have not more Option than you. However, you could contact Atlassian support. Alternatively you can wait if somebody chimes in who had a similar issue alongside…

I would suggest you go through the hints and remarks Angélica posted some days back. Hopefully this will give more insights.

Yes, the documents are valid - but you will need to find out where the certificate must be replaced. It could be in JVM or in a reverse proxy. Brant already described how to determine if this is the case. This is the first step I'd do. Apache - Look at the server.xml…

This is usually a good point in time to renovate the setup. As soon as the operation team does not understand it - it shows something must gone wrong. You could start explaining what is in use, maybe this rings a bell with some of us here. In general I'd search for a installation acting as a reverse proxy, then it's…

I seem to understand you are adding the video to a comment. Is it working if you click on "Attach" instead and choose the file?

That's hard to say from the outside, without knowing your specific deployment. Normally it is replacing a very few files, reloading Apache/nginx are you're good to go. Best would be maybe to check with your sys admin (or whoever setup the installation for you).

Hi @Gary welcome to the Atlassian Community! An existing org admin (hopefully there is a second/backup one) would need to remove the former admin and add a new org admin. Please also see documentation on this: https://confluence.atlassian.com/cloud/give-users-admin-permissions-964957877.html In order you cannot get on hold…

I'm not following fully right now. Could you please describe the mail flow a bit more in detail. Or in other words: an Agent attached a PDF but the customer is having trouble interacting with the attachment OR the customer sends in a mail where a PDF is attached but it is not processed correctly/shown in Jira Service…

Hi @Parthasarathy welcome to the Atlassian Community! Could you probably share also the configuration you have set? Are you using the settings from this guide or the mail handler? https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ Regards, Daniel

I saw cases in the past when the subscribing user is not able to see the full set due to "Issue Security" (Security Level set). This, however would imply there is a different user involved. When person X is executing a filter and same person is subscribed to a filter it should show the same results, indeed. The issue…

Just to confirm: this is the mail you receive upon resolving a request? I am asking because there is a separate notification format for Agents which looks different.

Can you show the format of the mails received (at least a part of)? Is this an Agent or a customer notification?

Meanwhile a bug was raised on this: https://jira.atlassian.com/browse/JRACLOUD-75982

Hi @Arvind kumar Pal such things are really hard to debug from Community end. Let's try a few things - is this happening after an upgrade or did it occur without having Jira updated? Has there been other updates/restart? Has there been configuration changes lately? As for example to the system/Apps? Is this true for all…

Hi @Liudvikas R. could you please confirm on the whole picture, please? The issues in 1) won't show Affects Version/s as they do not have the value assigned to it if I understand your picture correctly. A query to both Affects Version/s and Fix Version/s I was able to form like the following (on top added labels):…

I think it is not needed to grant them the "Trusted" role but instead I see from your screenshot the users does not seem have access to "Jira Software" - this is rather the issue from what I can see. Can you grant them access? Then it should work!