Daniel Ebers Expert

Hi @Priyanka khare in case you have Apps available this will be possible. I had an use case linke this where "Copy Project" Built-In Script of ScriptRunner worked out fine: https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_copy_project You can optionally copy components using this to your project which…

In your Service project you can click on "view logs" to see what the mail entry behaves like. https://YourGreatSiteName.atlassian.net/jira/servicedesk/projects/YourProjectName/settings/email It is split in "Connection log" and "Processing log".

Hi @Madhu this will require coding, there is no functionality available out of the box. When you say the existing field is already a Calculated Field, I am wondering if you already use some kind of App? Assuming you have ScriptRunner installed you could look into library if a script matches your requirement. From the first…

Hi @Hariharan Sukumar first something organizational: it might be better to raise a new question which is not similar to the first one in a new thread, just to make sure it is seen. Nonetheless, your ask is about an automated mail in terms of, let's say, a due date reminder for your team. This is where filter subscriptions…

Hi @Swaroop what Jack described makes sense to me. You can have several issue types and "subs" (I intentionally wrote "subs" because "Sub-task", "Sub-bug" and so on are names but the common calling is "Sub-task", however). So it seems you are stuck somewhere - could you probably support with screenshots so Community…

Hi @[deleted] while there is documentation on exporting one Cloud site and importing to a new Cloud site I am wondering if this is really what the intention is. Given the assumption your company upgraded from a free to a paid plan - would it not be like just changing the "tariff" in order to get all the features? Unless…

For B) this would require a different workflow per issue type (= here for the Subtask). This is a feature that users can expect shortly, please see here for further details: https://jira.atlassian.com/browse/JSWCLOUD-17434

Hi @Roger yes - what you observed is like it is handled in Jira Server - were the behaviour different in your installation in the past? I cannot remember having seen anything else than you describe. When hovering over the timestamps you can see instead when the change happened. In the first picture I hover over "3 minutes…

Hi @Denise Diandre a short test showed for me that issues that are set to resolved are taken off the backlog. Are you sure you are setting a resolution on the issues? Please check with the following documentation: https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html Please then confirm the…

Hi @Фомиченко Максим from the documentation I seem to have understood that: When you deny a user access to a product, you can send them a short message explaining why. When users request themselves and are denied, they can't request access again. It might be your admin needs to remove your user account so that you can…

Hi @Sai Segu if the most basic endpoints that Hana mentioned GET /rest/api/2/project (or GET /rest/api/latest/project) fail in your scenario you need to work out on how SSO is implemented in your Jira instance. Installations which I have seen and which make use of SSO integrations allow REST API access without any trouble…

Is there a chance that you mean by: Our fixversion-scheme works as following: parent tasks are versioned and subtasks don't have that field set (not even configured in the field scheme for subtasks). the field is hidden in its respective Field Configuration? This could be the cause, at least I understood it like that -…

Hi @M Homeswara Reddy we had this question lately here in Community already - unfortunately your requirement cannot be met out of the box. There is just a difference between Cloud and on-premise Jira (Jira Server / Jira Data Center) - the codebase diverted over time, basically what we are seeing are two products which will…

Hi @Kerstin Elsner there is a Suggestion open with Atlassian which you could vote for signalizing that the request is of significance for your team also: https://jira.atlassian.com/browse/JSDCLOUD-702 The requirement like yours is repeating here in Community every now and then. Apart from voting for the Suggestion or…

Hi @Shanjidha Akhter because you tagged your question with security I assume you want to color the cards based on some security level or some other security related information present in your issues, at least. Like Guilhem already advised it is not very clear to me what especially is the intention - so if you could…

Hi @Gelbana I encountered the very same this week and the solution was that the labels field was not on the appropriate view screen. After adding it it started to work. Here is the documentation for managing issue screens: https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/ PS: double…

Hi @Michael Colgan it might be needed to have a look into Jira logs if there is something more meaningful logged. This would need support by the person who has access to the server's filesystem. The relevant file is atlassian-jira.log and I also suggest to not neglect having a short look into atlassian-greenhopper.log (as…

Hi @Nani no - there is just a difference between Cloud and on-premise Jira (Jira Server / Jira Data Center) - the codebase diverted over time, basically what we are seeing are two products which will have distinctive features as time goes by (best example is next-gen functionality which is just not there on Jira Server /…

Hi @Poorvi Jhawar could you please make sure the issues are getting a resolution when moving to done? Here is some help, including a video, which can support you in sorting this kind of issue out: https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html Assuming this is a cloud Classic project…

I remember this came up every now and then by several users during the last weeks. Could you please for a short test switch back to old issue view using this guide? https://support.atlassian.com/jira-core-cloud/docs/temporarily-click-through-to-the-old-issue-view/ Could you please confirm the mail content is then displayed…

Hi @Alyse Middleton I was able to get the following rule working: It is quite simple. I have some issues where I set the due date to a date, let's say 2021/02/27. When the rule is executed it checks if the current date is the one with due date field. If so, the issue is transitioned into progress. The trigger is a manual…

Hi @Rosana Casilli could you please be so kind and double check with following JQL query if somebody assigned an issue to the sprint that cannot be closed by your colleague? Sprint = "MySprint" (MySprint would have to replaced by the current Sprint name the colleague is not able to close). If there appears an issue from a…

Hi @Patrick Chartouny adding to the great information Clark already provided I assume that a group is not yet available as approving entity if I understood all correctly: https://jira.atlassian.com/browse/JSDCLOUD-4531 However, if this Suggestion is a match to your scenario a comment over there reads that it is on short…

Hi @sushanth_shettigar for the part of "last login" information you are looking for is a Suggestion open with Atlassian. Clicking on "Vote for this issue" could help Atlassian in prioritizing the Suggestion. In case you click on "watch" you will be notified about the progress. https://jira.atlassian.com/browse/ID-6965 For…

Yes! And while in-person events are really great, from my opinion the virtual conferences have also gained a reasonable popularity during the last year. What I really like about Atlassian (virtual) events is that they are entertaining and not that stiff - despite having a serious business background. Recorded sessions that…

Hi @Jonathan Bissell what you are seeing is based on a change which Community was informed about this week by this post: https://community.atlassian.com/t5/New-to-Jira-discussions/Tabs-are-now-on-the-left-hand-side-of-Jira-Cloud-s-issue-view/td-p/1614901 An Atlassian Team member wrote as for concerns as the very same you…

Nic explained it very well. For your example the question was just if you are intending to link to an issue on the same server, f.e. jira.example.com/browse/DEMO-234 to jira.example.com/browse/TEST-432 - or - to an issue on jira.someotherexamplecompany.org/browse/EVAL-789 The last example mentioned won't work, this is…

Hi @[deleted] this is actually a bug which was highlighted in a similar thread. Please refer to the thread for further information - there you also find linked the bug which you can watch and vote for. It is already "in progress" so a fix should not took so long.…

Hi @Vinay Poosa from looking at your explanation the process of designing a new scheme and assigning it to a project is clear to you - what is not clear to us, it seems, is why you claim you can't create a new scheme and assign it to your project(s) to get what you want. We seem to have understood you don't want to change…

Hi @Joseph Morton welcome to the Community and, yes, unfortunately this looks like a very unpleasant start. Is this still happening when you try to login? If so, please report back here. It could have several causes but for the first I would recommend going to incognito mode in your browser, just to rule out is has…